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Viewing 30 posts - 1,111 through 1,140 (of 6,630 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 2, 2025 at 15:41

    Hello, Yasir Alam,

    We apologize for the inconvenience, but the access credentials you previously provided for the admin panel are no longer working. We kindly ask you to provide us with updated and functional access.

    Alternatively, you may add the following custom code by navigating to:
    Customizer → Theme Custom CSS → Global CSS.

    .et_linked-swatches .type-label a>span{
    	display: flex;
        -webkit-box-orient: vertical;
        -webkit-box-direction: normal;
        -ms-flex-direction: column;
        flex-direction: column;
    }

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 2, 2025 at 15:19

    Hello, finleydesign,

    Thank you for providing access. Could you please update the theme and plugins to their latest versions? Alternatively, if you prefer, you may grant us permission to perform the updates on your behalf. It is possible that the issue you are experiencing has already been resolved in one of the recent updates.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 2, 2025 at 15:00

    Hello, ilyas,

    The issue with the customizer appears to be caused by a script error. Typically, there are two main reasons for this:

    1) Caching – Please try disabling all caches and the CDN, then check the customizer again.

    2) Translation – It is possible that a key for an option was translated, which may be causing the issue. Unfortunately, we are unable to confirm this without further access. In order to investigate this properly, we would need FTP access to your website.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 1, 2025 at 15:30

    Thank you for providing access. We have made changes to the following file in order to resolve the issue related to our theme:

    wp-content/themes/xstore/framework/features/woocommerce/account.php

    Please review the modifications at your convenience. These changes will also be included in the next theme update.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 1, 2025 at 11:13

    Hello, regencycigaremporium, and thank you for providing access.

    Could you please enable the debug mode so that we can review the reported errors? Alternatively, we would appreciate it if you could provide us with access to the debug log file.

    Additionally, we kindly request FTP access, as the error _load_textdomain_just_in_time appears to be unique to your specific case, and we are unable to reproduce it on our end.

    Thank you in advance for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 1, 2025 at 11:06

    Hello, MAHDAR,

    Thank you for reaching out to us.

    We are pleased to inform you that your request has been successfully resolved. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2025 at 16:50

    Hello, LVRB,

    Please kindly update the theme and plugin to their latest versions, as the fix for this issue should be included in the updated version of the theme.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2025 at 16:47

    Hello, Jamall,

    We have investigated the issue and found that the debug log was not being generated due to the following reasons:

    – In the wp-config.php file, there was a duplication in the declaration of the WP_DEBUG_LOG constant.
    – Additionally, there was a syntax error in the declaration of the WP_DEBUG_LOG constant.
    – The log file path had been modified, but it was not functioning correctly due to the aforementioned issues with constant declarations.

    We have corrected these problems, and the debug log is now working properly. Based on the logs, we have identified the root cause of the error, which appears to be related to the following plugins:

    – google-listings-and-ads
    – WooCommerce

    These issues persist even when using a default theme.

    While the error caused by the google-listings-and-ads plugin can be resolved by simply deactivating the plugin, the issue with WooCommerce is more complex. It appears that the Action Scheduler is attempting to claim a resource with ID 0, which is an invalid value (as it typically indicates an unset or null reference).

    Possible causes of this issue include:

    1. A corrupted Action Scheduler database — particularly the tables wp_actionscheduler_claims, wp_actionscheduler_actions, and wp_actionscheduler_logs.
    2. Caching or table locking — potentially caused by caching plugins or database-related issues.
    3. After a site migration, the table structure may not have been updated correctly, or a cache with claim ID 0 may have remained.

    We hope this information is helpful in resolving the issue.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2025 at 16:17

    Hello, Rok,

    We kindly ask you to contact your hosting provider and request a full backup of your current website before proceeding.

    Please also note that there are two available options for modifying the installed demo content:

    1. Without preserving previously installed data
    Please note that if the demo content was initially installed and later modified, all such changes will still be removed during this process.

    2. With preservation of previously installed data
    In this case, all previously added products, pages, and posts will be retained. Only the design (layout and styling) will be updated.

    Kindly let us know which of the above options you would prefer so that we can proceed accordingly.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2025 at 16:12

    Hello, ilyas,

    We’re glad to hear that the demo upload seems to be working now. Please feel free to proceed with editing, and don’t hesitate to reach out to us again if you need any further assistance. We’re always here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2025 at 16:11

    Hello, regencycigaremporium,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2025 at 16:09

    Hello, Rajat Gajera,

    At the moment, we are unable to log in to the admin panel or connect via FTP. Please find the details in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2025 at 15:49

    Hello, muhammed,

    Thank you for your patience, and please accept our apologies for the delay in response. Kindly note that our reply times may vary and can take up to 24 hours from Monday to Friday, and up to 48 hours during weekends (Saturday–Sunday).

    We appreciate you providing access to the development site. However, we noticed that the login credentials for the admin panel were not included. The login details you provided for the live site do not work for the development site.

    We have made modifications to the following file:

    wp-content/themes/xstore/framework/features/woocommerce/progress-bar.php

    As a result, the error originating from our theme has been resolved. Please check and confirm on your end.

    Additionally, we will reach out to the developers of the WooCommerce Dynamic Pricing & Discounts plugin to request that they address the issue from their side, as we are unable to make changes to third-party products.

    Please note that the changes we made will be included in the next theme update.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2025 at 14:53

    Hello, MAHDAR,

    We have made some modifications to the following file:

    wp-content/plugins/et-core-plugin/app/models/widgets/swatches-filter.php

    Kindly review the changes at your earliest convenience.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 29, 2025 at 20:57

    Hi Wenjie,

    Do you have any other questions regarding this topic?
    If not, we will go ahead and close this ticket.

    Thank you again for choosing SalesMax!

    Kind Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 29, 2025 at 15:48

    Hello, ilyas,

    The system requirements still do not fully meet the necessary standards. We will include a link in the private content section, which you can use to dynamically check the requirements.

    Regarding the pages, please try opening the website in incognito mode or using a different browser. In such cases, the pages should display correctly.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 29, 2025 at 15:36

    Hello, Jamall

    Yes, we do require FTP access. Please make sure that the access you provide is for the website where the issue is occurring.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 29, 2025 at 15:25

    Hello, muhammed,

    It seems there has been a misunderstanding regarding the access permissions. Please find the details in the private content section.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 29, 2025 at 15:19

    Hello, Rajat Gajera,

    Thank you for providing access. We have made some changes—please review them at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 29, 2025 at 15:14

    Hello, MAHDAR,

    Thank you for providing access. We have made some adjustments to the following file:

    wp-content/plugins/et-core-plugin/app/models/widgets/swatches-filter.php

    These changes should resolve the issue. Kindly review and verify on your end.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 29, 2025 at 15:09

    Hello, Rok,

    Thank you for reaching out to us.

    Yes, it is possible to import a different demo design from the “Import Demos +140” tab. You may switch to another demo if you feel that the current one does not fully meet your requirements. There is no additional fee for importing a different demo; this feature is included with your theme purchase.

    However, please note that importing a new demo may overwrite your existing content, depending on the import options you select. To minimize the risk of losing your progress, we strongly recommend creating a full backup of your website before proceeding with the import. This will allow you to restore your current setup if needed.

    Should you need assistance with the import process or backing up your site, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 28, 2025 at 11:19

    Hello, ilyas,

    As far as we can see, the Max Execution Time and Max Input Vars settings have not yet been configured according to our requirements.

    Additionally, we have noticed that while all pages and their content have been successfully imported (they are visible in the editor), they are not displaying correctly on the frontend. We believe this issue may be related to caching.

    We have attempted to clear the cache via the site’s admin panel, but it did not have any effect. Furthermore, we are unable to disable the caching plugin, as it appears to be forcibly enabled at the server level.

    Could you please clear the server cache and inform us of the results?

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 28, 2025 at 10:55

    Hello, muhammed,

    Thank you for providing access.

    As we can see, a third-party theme is currently being used on your site. However, the issues you mentioned are also present with this theme.
    Please review the attached files — we have identified which specific files from third-party plugins are responsible for the problem (details are included in the attachments).
    Since we are not the authors of these plugins, we are unable to modify them. We kindly recommend that you contact the plugin developers directly for further assistance.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 28, 2025 at 08:50

    Hello, menichetti,

    Thank you for your patience.
    We are pleased to inform you that we have released an update for WooPress version(6.5.2). You can download it from your Downloads page.

    This update includes compatibility with the latest version of WooCommerce (9.8.2), along with many other improvements. You can find more details at the following link:
    https://woopress.8theme.com/boxed/update-history/

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 26, 2025 at 06:36

    Hi Wenjie,

    Thank you for purchasing our SalesMax plugin.

    At the moment, we do not yet have a system in place for upgrading or downgrading licenses. However, we are actively working on this feature and plan to launch it soon.

    In the meantime, if you would like to change your license, please log in to your 8Theme Dashboard (My Account section) and simply cancel your current order. Once the cancellation is processed, we will issue a full refund. After that, you will be able to purchase a Max license for either 30 or 50 domains.

    If you have any questions or need assistance, please do not hesitate to contact our support team.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 25, 2025 at 15:40

    Please note that other themes also implement this technology using only simple products. This approach aligns with the core concept of linked variations, where each variation is treated as an individual product. This method enhances product diversity, which is beneficial for SEO purposes.

    If you would like to suggest changes to the current functionality of linked variations, we kindly invite you to submit your request via our taskboard at:
    https://www.8theme.com/taskboard

    Should your idea receive sufficient support from other users, our development team will carefully consider its implementation in a future update.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 25, 2025 at 15:20

    Hello, LVRB,

    In this case, we kindly recommend that you refrain from using linked variations and instead utilize standard variable products. The linked variations technology is designed to create a simple product for each variation.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 25, 2025 at 14:43

    Dear thesicilian,

    Thank you for bringing this matter to our attention. We have addressed and resolved the issue. Kindly check your website to confirm that everything is now functioning correctly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 25, 2025 at 14:22

    Hello, back to 90s,

    We have corrected this issue. Kindly check it at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 25, 2025 at 08:43

    We kindly ask you to try activating your plugin now.

    Please contact administrator
    for this information.
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    Viewing 1,140 results - 1,111 through 1,140 (of 6,630 total)
Viewing 30 posts - 1,111 through 1,140 (of 6,630 total)
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