Hello, ziga32,

Regarding your live website, please ensure that any additional caching plugins, such as WP Rocket, WP Super Cache, or W3 Total Cache, are also cleared.

If you are using a CDN (Content Delivery Network), we kindly recommend clearing its cache as well to ensure all changes are properly reflected.

Best regards,
8Theme’s Team

Hello, Denurade,

Please note that a category will only be displayed if it contains at least one product that is available for purchase. If there are no purchasable products within a category, it will not be shown. This is due to the way the category filter widget is designed—it only displays categories with products that can be bought.

Best regards,
The 8Theme Team

Hello, toba,

Thank you for reaching out to us.

Unfortunately, at this time, there is no straightforward way to import data from your CSV file into our testimonials section, as our testimonials support only the following fields:

– Gravatar E-mail Address
– Byline
– URL

Based on the structure of your data, it appears to be more aligned with product reviews rather than standard testimonials.

We kindly recommend that you contact our Customization Service team for further assistance. You can reach them via the following link:
https://www.8theme.com/contact-us/

Best regards,
The 8Theme Team

Hello, khurram virk,

We kindly ask you to provide us with access to the admin panel and FTP. Additionally, we would appreciate it if you could temporarily disable two-factor authentication to facilitate our work.

Thank you in advance for your cooperation.

Best regards,
8Theme Team

Dear Siddharth

Thank you for your detailed message and for updating to the latest version of XStore. We truly appreciate your thorough feedback and your effort in analyzing performance on your end.

We’d like to clarify a few important points regarding the theme’s structure and optimization:

XStore is one of the most feature-rich and highly customizable themes on the market — and as you correctly noted, such flexibility naturally requires more resources compared to minimalist themes. With each update, we implement performance optimizations and fixes to improve both frontend and backend speed, and the recent update is no exception.

That said, we’ve already implemented all feasible optimizations at this stage. Further improvements might result in a 10–20% gain, but it’s unlikely to produce a 2–3x speed boost as you may have hoped — unless we significantly reduce theme features, which would go against its core strength: deep customization.

Regarding your specific questions:
AJAX / Cron monitoring: You can use tools such as Query Monitor or Debug Bar plugins to trace active admin-ajax.php requests or background tasks. If needed, we can assist in guiding you through this process.
Disabling heavy features: XStore does not load pre-built demos or importers on the live frontend or admin unless triggered manually.
Profiling theme hooks: We recommend using tools like the Query Monitor plugin to check slow hooks or long-running SQL queries. Additionally, you can use WP Crontrol to view or manage background cron jobs.
If you’d like, feel free to share temporary admin access or performance logs — we’d be glad to analyze them and offer tailored suggestions.

Thank you again for your commitment to optimizing your site. We’ll do our best to support you every step of the way.

Kind regards,
The 8Theme Team

Hi Hassan,

Thank you, and we are waiting for the results and your log file.

Best regards,
8Theme’s Team

Hi Abhinandan,

First of all, thank you for reaching out to us.

To begin addressing the performance issues, we kindly ask you to use the provided archives and monitor the CPU and RAM usage over the course of one day. This will help us better understand the current resource consumption and identify any potential bottlenecks.

Once we have this information and the initial issue is resolved, we will be happy to proceed with the next steps to further optimize your website’s performance.

Aslo don’t forget to clear your log file to make it empty after update of core and theme files and tomorrow please send us new log file.

Please feel free to share any additional details or ask any questions regarding your website statistics — we are here to assist you and aim to resolve the issue as soon as possible.

Best regards,
8Theme’s Team

Dear Hassan,

Thank you for providing the required credentials.

We have made some changes on our end. Please take some time to check the website again tomorrow to see the improvements. If you are using a CDN, we recommend clearing its cache to ensure the latest updates are reflected. If you are not currently using a CDN, we suggest considering one, as it can significantly improve the frontend loading speed—especially if your server is located far from Google’s testing servers.

Best regards,
8Theme’s Team

Dear Hassan,

Thank you for providing the FTP credentials and for disabling the unnecessary widgets in Elementor.

In order to proceed with the investigation and resolve the issue as soon as possible, we kindly ask you to also provide access to the WordPress admin panel.

Best regards,
8Theme’s Team

Dear Hassan,

Thank you for your message and for providing the screenshot.

We kindly recommend disabling any unnecessary widgets in Elementor, as they may be contributing to the high resource usage. Please also ensure that you create a full backup of your website before proceeding.

Additionally, we would appreciate it if you could provide us with valid access credentials (WordPress admin and FTP) so that our team can assist you further. We will then attempt to upload the latest version of the theme and core plugin to help optimize your website’s performance.

Should you have any questions or need further assistance, please don’t hesitate to let us know.

Best regards,
8Theme’s Team

Dear Fernando,

Thank you for your message.

We understand your concern regarding the high server resource usage. At this point, we kindly recommend that you continue monitoring the performance over the next few days. Please keep your logs during this period, as they will help us better understand the issue.

Once you have collected the logs, feel free to share them with us. Based on the information provided, we will be happy to review the situation and make any necessary adjustments to improve performance.

Thank you for your cooperation and understanding.

Best regards,
8Theme’s Team

Hello, Siddharth

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

We would like to kindly clarify a few details regarding the recent issue:

1. Have you restored the version of your website from 2–3 days ago?
2. Did the performance issue reappear after restoring the previous version?
3. Was the same issue present with the new version of the website?

Additionally, we would like to inform you that we are currently working on a major performance update to further enhance your website’s functionality.

Best regards,
8Theme Team

We are currently still seeing an error on the homepage; however, the product you mentioned is now appearing in the search results. Kindly check on your end to confirm.

Best regards,
8Theme Team

Please be informed that the following files have been modified:

et-core-plugin/app/models/widgets/categories-filter.php  
et-core-plugin/app/controllers/elementor/general/categories-lists.php

These changes will be included in the next theme update. You do not need to worry about these files being overwritten, as they are part of the plugin and cannot be replaced via a child theme or by any other means.

Best regards,
8Theme Team