Hello umer,

Thank you for reaching out to us.

Yes, of course. However, we kindly recommend updating the XStore Core plugin directly through your WordPress dashboard, as this is the most seamless and secure method. The latest version has already been released and is available for update there.

If, for any reason, you are unable to update it via the dashboard and require the ZIP file, you can download it directly from your ThemeForest account under the “Downloads” section, where the full theme package (including the latest plugin versions) is available.

Best regards,
8Theme’s Team

Hello, Jae,

Thank you for providing access. We would like to inform you that we have recently released a major update that includes a fix for the issue you reported.

We kindly ask you to update the theme to version 9.5 and the plugin to version 5.5. After updating, please check whether the issue persists.

Should you have any further questions or require assistance, feel free to contact us.

Best regards,
The 8Theme Team

We have carefully reviewed the matter, and everything appears to be in order. For your reference, we have attached a video as proof.

https://drive.google.com/file/d/1v4OWxAxy7fb9lLmVrkfglDKe92_2J8ip/view?usp=drive_link

Please let us know if you have any further questions or need additional assistance.

Best regards,
8Theme Team

Dear finleydesign,

We have checked on our end as well, and the links appear to be working correctly (please see the attached image for reference).

If you continue to experience any issues, please let us know and we’ll be happy to assist further.

Best regards,
8Theme’s Team

Dear finleydesign,

Thank you for contacting us and for your patience.

We understand your concern regarding the update and the performance issues you’re experiencing. Please allow us to clarify a few important points:

We have verified that the latest version of the XStore theme (v.9.5) has been correctly uploaded to ThemeForest. However, in some cases, the ThemeForest system may take a little time to reflect the new version in the Downloads section. If you are still seeing version 9.4.14, we kindly recommend clearing your browser cache or trying to access your Downloads from a different browser or device.

Regarding automatic updates, please note that our system checks for updates every 48 hours to reduce server load. If the last check occurred before the new version was released, the update may not yet appear in your dashboard. You can manually trigger the update check by following these steps:

How to Force an Update Check:

1. Go to Dashboard > Updates
2. Click the “Check Again” button
3. Locate the XStore theme in the list
4. Select the theme and click the “Update” button

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Please also ensure that your theme is activated and that the XStore Core plugin is updated to the latest version, as both are required for the update process to function correctly.

If you continue to experience issues or need further assistance, please don’t hesitate to reach out. We’re here to help.

Best regards,
8Theme’s Team

Dear Kamil,

Thank you for reaching out and for your detailed feedback.

Yesterday, we released a major update — version 9.5 — which includes significant speed optimizations across the theme and core plugin. We highly recommend creating a full site backup before updating, and monitoring your website’s performance for 24–48 hours after the update to ensure everything functions as expected.

We appreciate your patience and feedback as we continue to improve performance and stability.

Best regards,
8Theme’s Team

Hello, menichetti,

We would like to inform you that we are planning to release the corresponding update by the end of this week.

Best regards,
The 8Theme Team

Dear Arhaam,

Thank you for your update.

We appreciate you confirming that Elementor has been activated. At this stage, no further action is required from your side. Please continue to monitor your website’s performance over the next 24 hours.

Should you notice any issues or require further assistance after this period, feel free to reach out to us, and we will be happy to guide you on the next steps.

Best regards,
8Theme’s Team

Dear Yahoo Souq,

Thank you very much for providing the access details. We have made some improvements to your website. Kindly monitor its performance over the next 48 hours and let us know if you notice any issues or require further assistance.

Best regards,
8Theme’s Team

Please find one more link below for your reference:

Best regards,
8Theme’s Team

Hello,

Thank you for your message.

We kindly ask you to update the theme as well to ensure full compatibility with the latest version of the core plugin. Running different versions may cause unexpected issues or conflicts.

Please make sure both the theme and the core plugin are updated to their latest versions to avoid any potential problems.

Best regards,
8Theme’s Team

Dear Fernando,

Thank you for your message.

We have logged into your website and noticed that there is a significant amount of work required to optimize its performance and improve the speed. Therefore, we kindly ask you to proceed step by step as follows:

1) Please create a full backup of your website before making any changes.
2) Update your theme and plugins to the latest version. The latest version is 9.5, which is available in the Private Area.

Once the updates are completed, please let us know so we can further investigate and assist you in optimizing your site’s performance.

Best regards,
8Theme’s Team

Hello, harshana,

We hope this message finds you well.

We are currently preparing a major update, which will include the removal of the icons you reported, as well as significant performance improvements.

Thank you for your continued support.

Best regards,
The 8Theme Team

Dear Yahoo Souq,

Thank you for reaching out to us.

Please update your theme to version 9.5. You can find the download link in your private area.

If you need any assistance during the update process, feel free to contact us.

Best regards,
8Theme’s Team

Dear Abhinandan,

Thank you for your message and for the detailed update regarding the issue.

Based on the information provided, it does indeed appear that your website experienced a DoS (Denial of Service) bot attack. We appreciate your proactive approach in identifying the root cause and are glad to hear that, with the assistance of Cloudflare and Hostinger, the situation has been successfully resolved.

Should you need any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
8Theme’s Team