Dear Mesut,

Thank you for reaching out to us. We kindly recommend updating your theme to the latest version compatible with WordPress 9.5, as it includes numerous performance and speed improvements.

Before proceeding with the update, please ensure that you create a full backup of your website to prevent any potential data loss.

If you need any assistance during the update process, feel free to contact us.

Best regards,
8Theme Team

Hello, menichetti,

Unfortunately, we were not able to fully reproduce all of the issues you reported, as they heavily depend on the individual configuration of each element. However, we have implemented several fixes, which will be included in the next archive (a download link will be provided in the private content section).

Please also note that the previously provided access to the admin panel is no longer valid. If the issue persists, we kindly ask you to provide us with FTP access so that we can investigate further.

Best regards,
8Theme Team

Hello, LVRB,

We have identified that the issue is being caused by the “Fragmentos de código” plugin, specifically due to the custom PHP snippets added to it. Please note that we do not take responsibility for any custom code implemented by users.

We kindly advise you to thoroughly review any custom code before applying it, as snippets that worked with previous versions of WordPress or WooCommerce may not be compatible with the latest updates.

For your reference, the details and a list of the snippets involved are included in the attached files.

Best regards,
8Theme Team

Dear SBHGCO,

Thank you so much for your message.

As we discussed earlier, the high load on your website is indeed caused by bots that are indexing your site. Please find attached a screenshot for your reference, which we have included in the private content section. Additionally, here is a link where you can monitor this activity.

At the moment, we have forcibly disabled the indexing of the filter pages on your shop. https://gyazo.com/024c402d7165f81046ec7da7ce31de9d
We recommend monitoring the website’s performance over the next 48 hours to analyze the impact of this change.

We are confident that the issue is caused by bots — this is 100% confirmed. There are several possible solutions moving forward:

1. Block the IP addresses of the bots.
2. The issue may be related to the SEO plugin currently installed on your site.
3. Disable indexing of the shop filter pages through all available methods.

Please let us know how you would like to proceed.

Best regards,
8Theme’s Team

Dear styleverse,

Thank you for reaching out to us.

We kindly invite you to review the performance results of our test website, where we have achieved a 98% score for mobile and 100% for desktop performance:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

We would be pleased if you are able to achieve similar results for your own website using the same content currently available on our demo site with the Ecomus theme.

Please note that while our theme is fully optimized, the optimization of individual content elements—such as images, text, and third-party scripts—falls outside the scope of our support policy, as outlined by Envato.

We appreciate your understanding and remain at your disposal for any theme-related questions or assistance you may require.

Best regards,
8Theme’s Team

Hello, Jae,

1/ Edit Checkout page using Elementor > enter the desired text here – https://prnt.sc/8gruqmkAhiWX

2/ WooCommerce > Settings > Accounts & Privacy https://prnt.sc/geo02ciRaaQk

Should you have any additional questions, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your recent message.

In your last communication, you provided wp-admin access credentials; however, we are currently unable to log in using the details provided. We kindly ask you to review and resend the correct login credentials.

The same issue applies to the FTP access details — we are unable to connect using the information shared.

We would greatly appreciate it if you could take a moment to verify and provide working access credentials. This will allow us to proceed with addressing the important matter at hand.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Dear SBHGCO,

In the meantime, if you would like to check how many customers are currently visiting your website and monitor for any unusual traffic patterns (such as bot floods or malicious activity), you can do so directly from cPanel or via SSH by following the steps below:

Monitoring Website Traffic via cPanel:

1. Metrics → AWStats / Webalizer
– Look for sudden spikes in traffic or requests per minute/hour.

2. Metrics → Visitors
– Review recent visits and check for repeated hits from the same IP address in a short time frame.

3. Metrics → Raw Access
– Download raw Apache logs for deeper analysis. You can use tools like grep to identify suspicious patterns.

4. Metrics → CPU and Concurrent Connection Usage
– If CPU or entry processes are consistently maxed out, it may indicate bot activity or excessive simultaneous connections.

Monitoring via SSH (if available):

– To view live access logs:
tail -f /usr/local/apache/domlogs/yourdomain.com

– To identify top IPs making requests:
tail -n1000 /usr/local/apache/domlogs/yourdomain.com | awk ‘{ print $1 }’ | sort | uniq -c | sort -nr | head -20

Additional Tips:

– Watch for suspicious user-agents or repeated access to sensitive URLs (e.g., /wp-login.php, /xmlrpc.php).
– Enable ModSecurity or a Web Application Firewall (WAF) if available.
– Consider using real-time monitoring tools like Munin or Netdata, or services like Cloudflare or Sucuri for enhanced protection.

Next Steps:

– Identify and block suspicious IPs via cPanel → IP Blocker or .htaccess.
– Harden your site by limiting login attempts, disabling XML-RPC if not needed, and enabling CAPTCHA on forms.

We appreciate your cooperation and look forward to resolving this matter as quickly as possible.

Best regards,
8Theme’s Team

Dear SBHGCO,

https://www.8theme.com/topic/database-error-is-showing-in-my-account-pl-help/

We kindly ask if you have also considered the possibility of a DDoS attack, potentially from automated bots, including those powered by GPT-based technologies. Such activity can sometimes lead to unexpected server load and database errors.

In the meantime, please continue to keep all non-XStore-related plugins disabled, especially cache and optimization plugins, as previously suggested. Monitoring your website over the next 24 hours will help us better understand the situation.

We appreciate your cooperation and will do our best to assist you further.

Best regards,
8Theme’s Team

Dear SBHGCO,

In order to assist you further, we kindly ask for access so that we can run a trace and identify what exactly is loading on your website. Additionally, could you please let us know what specific actions you are performing on the site at the moment?

This information will help us investigate the issue more efficiently and provide a suitable solution.

Best regards,
8Theme’s Team

Dear SBHGCO,

We would like to inform you that we have made some changes to your website. The fix will be included in the next update. Kindly review your entire website to ensure everything is functioning correctly.

Regarding the server load issue, we recommend monitoring your server performance over the next 24 hours. Please let us know if the issue persists or if you notice any unusual activity.

Best regards,
The 8Theme Team

Hello, Jae,

1) You can find this information in the debug_log file.

2) The specified code has already been added. As you can see on the single product page, the data related to our topic or Elementor has been translated. However, the strings related to other plugins remain untranslated:
https://nabisen.com/ch/product/45-black/

3 & 4) We kindly recommend that you contact the developers of the respective translation plugins regarding this issue, as we are not authorized to make changes to third-party code.

Best regards,
8Theme Team

Hello, Jae,

Thank you for disabling caching as requested.

We would like to inform you about an issue related to translation file loading. The Loco Translate plugin is currently attempting to load translation files from the root directories of themes and plugins, even though the translation directory is set to “System” in its settings. As a result, all translation changes are being saved in the system directory, but not being properly applied.

This leads to a conflict where, for example, you configure a translation in the file:

wp-content/languages/themes/xstore-zh_TW.po

However, the system is actually loading the file:

wp-content/themes/xstore/languages/ch_TW.mo

The same issue applies to plugin translations as well.

To address this, we have temporarily added the following code to the functions.php file of your child theme to ensure the correct translation files are loaded for our theme and WooCommerce:

add_action( 'after_setup_theme', function() {

    if ( get_locale() !== 'ch_TW' ) return;

    unload_textdomain( 'xstore' ); 
    load_textdomain( 'xstore', WP_LANG_DIR . '/themes/xstore-zh_TW.po' );

    unload_textdomain( 'xstore-child' ); 
    load_textdomain( 'xstore-child', WP_LANG_DIR . '/themes/xstore-child-zh_TW.po' );

    unload_textdomain( 'xstore-core' );
    load_textdomain( 'xstore-core', WP_LANG_DIR . '/plugins/xstore-core-zh_TW.po' );

    unload_textdomain( 'woocommerce' );
    load_textdomain( 'woocommerce', WP_LANG_DIR . '/plugins/woocommerce-zh_TW.po' );
});

Please note that this solution only partially resolves the issue, as there are other plugins installed on your site whose translations are still not functioning correctly.

We recommend reaching out to the developers of the Loco Translate and Polylang Pro plugins to report this issue and seek further assistance.

Additionally, we have included the following (currently commented out) code in your child theme’s functions.php file. This code can help track which translation files are being loaded. You can monitor this information in your site’s error_log file, as well as in the private content section of this message:

add_filter( 'load_textdomain_mofile', function( $mofile, $domain ) {
    error_log( "Loading MO file: $mofile for textdomain: $domain" );
    return $mofile;
}, 10, 2 );

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme Team

Hello, harshana,

Unfortunately, the FTP credentials you provided lead to an empty directory. Additionally, we are unable to log in to your admin panel. Please refer to the attached files for more details.

Best regards,
8Theme Team

Hello, jmtom,

Thank you for reaching out to us.

For optimal performance and full functionality of the XStore theme, we recommend the following PHP modules be enabled on your server:

– mbstring
– cURL
– DOM
– GD Library
– JSON
– libXML
– OpenSSL
– PDO
– Tokenizer
– XML
– Zip
– Zlib

Ensuring these modules are active will help prevent compatibility issues and ensure a smooth installation and operation of the XStore theme.

If you have any further questions or need assistance, please don’t hesitate to contact us.

Best Regards,
8Theme’s Team