Hello, Eugene Shek,

Unfortunately, we are unable to access your staging site, as we are consistently receiving an “Access Denied” message.

Best regards,
The 8Theme Team

Hello, heliodiaraujo,

We have noticed that the entire pricing section has been completely replaced using the “Parcelas Customizadas para WooCommerce” plugin. As this functionality is provided by a third-party plugin, we kindly recommend reaching out to the plugin’s author for further assistance. Unfortunately, we are unable to make changes to or support code developed by third-party providers.

Best regards,
8Theme Team

Hello, menichetti,

We are pleased to inform you that we have released an updated version 6.5.4, which addresses these and other issues. You can view the detailed changelog at the following link:

https://woopress.8theme.com/boxed/update-history/

Best regards,
The 8Theme Team

Regarding the AJAX error, it appears to be caused by the snippet titled “Prueba de Código Checkout,” as this snippet affects all login and registration processes.

Best regards,
8Theme Team

Hi Arhaam,

Thank you for your message.

Disabling plugins may not effectively prevent bots, and in some cases, it can impact your website’s functionality or prevent proper crawling by search engines. Before taking further steps, we recommend confirming whether the issue is indeed caused by bots. You can verify this through your hosting provider or by checking the access logs via your cPanel.

Please let us know if you need any assistance with this process.

Best regards,
8Theme Team

Dear Marlon,

You’re most welcome! We’re truly glad to hear that your issue regarding “Template Issues: Footer Overlap, and Responsiveness Problems” has been successfully resolved. Thank you for taking the time to update us.

We hope our theme is enhancing your experience and meeting your expectations. If you’re satisfied with our product and support, we would be incredibly grateful if you could take a moment to leave us a 5-star review on ThemeForest. Your positive feedback not only motivates our team but also helps us continue to improve and serve you better.

You can leave your review here: https://themeforest.net/downloads

Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. Our dedicated support team is always here to help.

Best regards,
8Theme’s Team

Hello, harshana,

Thank you for providing access to the admin panel. However, we would like to inform you that the FTP credentials currently lead to an empty directory. Additionally, since you are using a multisite setup, we are unable to update the plugins and themes to their latest versions.

We kindly ask you to update them to the most recent versions at your earliest convenience.

Best regards,
The 8Theme Team

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Regarding the performance issues experienced immediately after updates, the cause is as follows: the cache files are being overwritten, which results in a significant load on the server.

Additionally, we have noticed that you are using two page builders simultaneously (Elementor and WPBakery Page Builder). We kindly recommend choosing one of them, as using both at the same time considerably increases the server load.

Best regards,
8Theme Team

Hello, Leon,

And thank you for providing access.

We would like to inform you that the issue arises from the way WooCommerce handles review data. Specifically, WooCommerce does not retrieve review information directly from the comments. Instead, it uses cached values stored in the product’s metadata. These values are saved in the following meta_key fields associated with the product post:

– _wc_rating_count — an array representing the number of ratings for each star level (e.g., [5 => 3, 4 => 1, …])
– _wc_review_count — the total number of approved reviews
– _wc_average_rating — the average rating

To resolve this issue, we have implemented an automatic cache refresh after a new review is added. The following function has been added to the xstore-child/functions.php file:

add_action( 'comment_post', function ( $comment_ID, $comment_approved, $commentdata ) {
    if ( $comment_approved && 'review' === $commentdata['comment_type'] ) {
        $product_id = $commentdata['comment_post_ID'];
        wc_update_product_rating( $product_id );
    }
}, 10, 3 );

This ensures that the product rating data is updated correctly whenever a new review is submitted and approved.

Best regards,
8Theme Team

Hello, fishmonkeyman,

Regarding the issue with the blog sections, we have resolved it.

As for the bug related to the Revolution Slider, the same issue also occurs with the default theme. Therefore, we kindly recommend reaching out to the plugin’s support team for further assistance.

Best regards,
The 8Theme Team

Hello, José Silva,

Thank you for providing access. We have made some changes—please review them at your convenience.

The corresponding updates will also be included in the next theme release.

Best regards,
8Theme Team

Hello, LVRB,

Thank you for reaching out to us.

To assist you in identifying the specific code causing the error, we kindly recommend enabling WordPress debug mode. This will allow you to view detailed error messages that can help pinpoint the source of the issue. You can do this by editing your wp-config.php file and setting the following lines:

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

Once enabled, please check the debug.log file located in the /wp-content/ directory for any error messages that appear when the issue occurs. This will help determine whether the error is related to AJAX functionality or a critical PHP error.

Best Regards,
8Theme’s Team

Hello,

Please note that email correspondence is handled by another member of our team. Therefore, we kindly ask that we continue our conversation here on the forum directly.

You may use any email address to create a new account; it does not necessarily need to be your personal email or ours.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Dear Atik,

Thank you for reaching out to us.

We kindly request that you update your theme to the latest version (9.5), along with the corresponding core plugin. Prior to performing the update, we strongly recommend creating a complete backup of your website to prevent any potential data loss.

Please be advised that, in accordance with Envato’s support policy, we provide assistance exclusively through our official support forum. Should the issue persist after updating, we kindly ask you to submit a private ticket on our forum here. In your submission, please include access credentials for your WordPress admin panel and FTP, so that our team can investigate the matter further.

Thank you for your cooperation.

Best regards,
The 8Theme Team