Hello, designadda,

We kindly ask you to review the following article for helpful information on how to improve your website’s performance:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
The 8Theme Team

Hello, CAMALEAO,

At the moment, it is not possible to assign separate descriptions and additional images for different variations of the same product.

However, you are welcome to suggest this feature for future implementation via the following link:
https://www.8theme.com/roadmap/

Alternatively, you may contact our customization department for assistance through this page:
https://www.8theme.com/contact-us/

Best regards,
The 8Theme Team

Hello, Malcolm,

We hope this message finds you well.

We would like to inform you that we attempted to connect via FileZilla using the credentials you provided. Unfortunately, we were unable to establish a successful connection.

As a result, we have developed and installed patch #9543505 for you. This patch adds options for customizing the text and link associated with the “View all categories” button.

Please find the details in the attached files.

Best regards,
The 8Theme Team

Hello, EM,

Thank you for your message. We’re glad we could assist you.

Should you need any further help in the future, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

You can find the archives at the following link:
https://www.8theme.com/downloads/

Best regards,
The 8Theme Team

Hello, Malcolm,

Unfortunately, even after installing the WP File Manager plugin, we are unable to edit files on your server due to restricted file editing permissions.

We kindly ask you to provide us with either FTP access or the necessary permissions to edit files via the WP File Manager plugin.

Best regards,
The 8Theme Team

Dear GreenLion,

Thank you for your message. We appreciate your prompt response.

Please note that our team will review your email and get back to you on Monday.

Best regards,
8Theme Team

Yes, you simply need to copy and paste the content from the file.

Best regards,
The 8Theme Team

Hello, WebLxo,

We kindly ask you to provide us with updated FTP access credentials, as the ones previously provided are unfortunately no longer working.

Thank you in advance for your assistance.

Best regards,
8Theme Team

Hello, BIANCA,
Thank you for providing access.

As the card page is built using Elementor, please note that dynamic fields cannot be translated using the Loco Translate plugin. To translate dynamic content, we recommend installing a plugin that supports dynamic translations, such as WPML.

However, if you do not plan to use multiple languages on your website, you may directly input the desired text within the Elementor editor. Further details regarding this process can be found in the attached files.

Best regards,
8Theme Team

Hello, EM,

We are sending you the cart.php file. The link will be provided in the private content section.

Best regards,
The 8Theme Team

Hello, MaxFIN,

We have updated the name to “lisätietoihin”. However, due to the default structure of WooCommerce, the button label and the step title are automatically set to be the same. Unfortunately, there is currently no standardized way to assign different names to each of them.

Best regards,
The 8Theme Team

Hello, K.Sid,

We have resolved the issue related to the initialization of Masonry within tabs.

To address this, we have added the following code snippet:
“Reinitialize Masonry inside tabs”

add_action( 'wp_enqueue_scripts', function() {
    $custom_js ="
		jQuery(document).ready(function($){
			$('.single-product .et-woocommerce-tab').on('click', function(){
				$(document).trigger('resize');
			});
		});";

    wp_add_inline_script( 'jquery', $custom_js );
});

Best regards,
The 8Theme Team

Hi Mirko,

Thank you for reaching out to us.

First of all, we kindly ask you to review the following topic, where a similar issue was discussed in detail:
https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-450992

As mentioned in that thread, the customer initially suspected the XStore Core plugin to be the cause of high CPU usage. However, after switching to the default Storefront theme, the issue persisted. This indicates that the problem is not directly related to our theme or plugin.

In such cases, the high CPU usage is often caused by external factors such as bot attacks or server configuration limitations. We strongly recommend implementing protection measures such as using Cloudflare to mitigate potential attacks and considering an upgrade to a more powerful hosting environment for better performance.

We hope this helps clarify the situation. Please let us know if you have any further questions or need assistance.

Best regards,
8Theme’s Team

Hello, Enduratex,

Unfortunately, at the moment, it is not possible to implement the swatches display for local attributes. We kindly recommend that you submit a feature request via our roadmap at
https://www.8theme.com/roadmap/
or consider reaching out to our customization service for further assistance: https://www.8theme.com/contact-us/

Best regards,
The 8Theme Team