Forum Replies Created

Viewing 30 posts - 571 through 600 (of 6,633 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 1, 2025 at 11:19

    Hello, Haider171819,

    Yes, you can choose one of the pre-built demo websites and install it using the setup wizard or the demo content import panel.
    After that, please navigate to Dashboard → Products → Categories to create product categories according to your specific needs.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 29, 2025 at 08:25

    Hello, designadda,

    We kindly ask you to review the following article for helpful information on how to improve your website’s performance:
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 28, 2025 at 12:11

    Hello, designadda,

    Based on your screenshots, it appears that you are not using the latest version of the Elementor plugin. Additionally, some of the system recommendations have not been fulfilled.

    If you prefer, you may consider installing the version based on the WPBakery Page Builder instead and do not setup Pro Elements plugin.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 28, 2025 at 12:00

    Hello, CAMALEAO,

    At the moment, it is not possible to assign separate descriptions and additional images for different variations of the same product.

    However, you are welcome to suggest this feature for future implementation via the following link:
    https://www.8theme.com/roadmap/

    Alternatively, you may contact our customization department for assistance through this page:
    https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2025 at 14:03

    Thank you for providing access. We have resolved the reported issue – please check on your end to confirm. Additionally, the fix will be included in the next theme update.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2025 at 13:50

    Hello, Malcolm,

    We hope this message finds you well.

    We would like to inform you that we attempted to connect via FileZilla using the credentials you provided. Unfortunately, we were unable to establish a successful connection.

    As a result, we have developed and installed patch #9543505 for you. This patch adds options for customizing the text and link associated with the “View all categories” button.

    Please find the details in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2025 at 09:19

    Hello, designadda,

    Please note that we are not the developers of the Pro Elements plugin, and therefore, we do not have the authority to modify or interfere with its code.
    If you require assistance or have specific inquiries regarding the plugin, we kindly recommend contacting the official developers directly via the following link:
    https://proelements.org/

    Additionally, please ensure that you are using the latest version of the plugin, which should be v3.30.0.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2025 at 09:14

    Hello, EM,

    Thank you for your message. We’re glad we could assist you.

    Should you need any further help in the future, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2025 at 09:13

    Hello, Jhen,

    Unfortunately, FTP access is currently not working, and editing via the WP File Manager plugin is also not possible at the moment.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2025 at 12:55

    You can find the archives at the following link:
    https://www.8theme.com/downloads/

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2025 at 09:28

    Hello, EM,

    1) The current version of the Royal Core plugin is 1.5.5.
    2) The Essential Grid plugin is included as a bundled plugin with the theme.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2025 at 09:24

    Hello, Malcolm,

    Unfortunately, even after installing the WP File Manager plugin, we are unable to edit files on your server due to restricted file editing permissions.

    We kindly ask you to provide us with either FTP access or the necessary permissions to edit files via the WP File Manager plugin.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2025 at 08:28

    Hello, menichetti,

    Thank you for reaching out to us. We have updated the archives for download. Kindly re-download them and proceed with the installation.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2025 at 15:37

    Dear GreenLion,

    Thank you for your message. We appreciate your prompt response.

    Please note that our team will review your email and get back to you on Monday.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 22, 2025 at 16:46

    Thank you for providing access. We have resolved the issue—please check and confirm on your end. Additionally, the fix will be included in the upcoming update.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 22, 2025 at 13:58

    Yes, you simply need to copy and paste the content from the file.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 22, 2025 at 11:37

    Hello, Malcolm,

    Unfortunately, there is no option to manually change the link, as it is automatically generated to direct to the store page. However, if you could kindly provide us with FTP access and the desired link, we would be happy to replace it for you.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 22, 2025 at 10:49

    Hello, WebLxo,

    We kindly ask you to provide us with updated FTP access credentials, as the ones previously provided are unfortunately no longer working.

    Thank you in advance for your assistance.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 22, 2025 at 10:06

    Hello, EM,

    In order to identify and resolve issues related to updating the PHP version, we kindly ask you to update PHP, provide us with FTP access, and enable debug mode. We understand that making these changes on a live website can be challenging, so we recommend creating a staging site instead and sharing access credentials with us.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 22, 2025 at 10:02

    Hello, BIANCA,
    Thank you for providing access.

    As the card page is built using Elementor, please note that dynamic fields cannot be translated using the Loco Translate plugin. To translate dynamic content, we recommend installing a plugin that supports dynamic translations, such as WPML.

    However, if you do not plan to use multiple languages on your website, you may directly input the desired text within the Elementor editor. Further details regarding this process can be found in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 22, 2025 at 09:22

    Hello, velvate,

    Hello! We would like to kindly ask whether you have submitted a request via our roadmap page: https://www.8theme.com/roadmap/

    If you are interested in customization services, you may also submit a request to the appropriate department through the following link: https://www.8theme.com/contact-us/

    Please note that support does not include the development of additional functionality.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 21, 2025 at 13:07

    Hello, EM,

    We are sending you the cart.php file. The link will be provided in the private content section.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 21, 2025 at 11:27

    Hello, BIANCA,

    Unfortunately, the access credentials you provided for the admin panel are no longer valid. Kindly provide us with the updated and correct access details at your earliest convenience.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 20, 2025 at 12:18

    Hello, MaxFIN,

    We have updated the name to “lisätietoihin”. However, due to the default structure of WooCommerce, the button label and the step title are automatically set to be the same. Unfortunately, there is currently no standardized way to assign different names to each of them.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 20, 2025 at 11:42

    1) This code applies globally to all products, so there is no need for you to add anything further.
    2) Yes, you may proceed.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 20, 2025 at 09:44

    Hello, K.Sid,

    We have resolved the issue related to the initialization of Masonry within tabs.

    To address this, we have added the following code snippet:
    “Reinitialize Masonry inside tabs”

    add_action( 'wp_enqueue_scripts', function() {
        $custom_js ="
    		jQuery(document).ready(function($){
    			$('.single-product .et-woocommerce-tab').on('click', function(){
    				$(document).trigger('resize');
    			});
    		});";
    
        wp_add_inline_script( 'jquery', $custom_js );
    });

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 20, 2025 at 09:03

    Hello, EM,

    Unfortunately, we are unable to make changes to the file using the “Theme File Editor” due to the following error:

    “Unable to communicate back with site to check, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.”

    We recommend using an alternative method, such as SFTP, to apply the necessary changes.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 19, 2025 at 14:51

    Hi Mirko,

    Thank you for reaching out to us.

    First of all, we kindly ask you to review the following topic, where a similar issue was discussed in detail:
    https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-450992

    As mentioned in that thread, the customer initially suspected the XStore Core plugin to be the cause of high CPU usage. However, after switching to the default Storefront theme, the issue persisted. This indicates that the problem is not directly related to our theme or plugin.

    In such cases, the high CPU usage is often caused by external factors such as bot attacks or server configuration limitations. We strongly recommend implementing protection measures such as using Cloudflare to mitigate potential attacks and considering an upgrade to a more powerful hosting environment for better performance.

    We hope this helps clarify the situation. Please let us know if you have any further questions or need assistance.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 19, 2025 at 11:35

    Hello, Peter,

    At the moment, we are not experiencing the issues you mentioned. Please make sure to clear your cache after updating the theme, as this can often resolve such problems.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 19, 2025 at 11:16

    Hello, Enduratex,

    Unfortunately, at the moment, it is not possible to implement the swatches display for local attributes. We kindly recommend that you submit a feature request via our roadmap at
    https://www.8theme.com/roadmap/
    or consider reaching out to our customization service for further assistance: https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

  • 1 2 3 19 20 21 220 221 222
    Viewing 600 results - 571 through 600 (of 6,633 total)
Viewing 30 posts - 571 through 600 (of 6,633 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.