Forum Replies Created

Viewing 30 posts - 5,101 through 5,130 (of 7,776 total)
1 2 3 … 170 171 172 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dimitris,

    I hope this message finds you well. We are currently experiencing difficulties connecting via the provided FTP credentials. Could you please verify the access details at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #410191 Copied In reply to: XStore Facebook or Google Login Not Working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Noddy,

    I hope this message finds you well. I would like to inform you that the category filter has been replaced with a standard category widget. Consequently, all categories are now displayed on all pages.

    To remove the floating button on the mobile version, please follow these steps:
    1. Navigate to the XStore builder.
    2. Go to the Products Archive Builder.
    3. Select the appropriate shop page template.
    4. In the editor (navigator), locate the “Off-Canvas Sidebar/Filters” widget and remove it.

    We have already made this adjustment for you.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #410179 Copied In reply to: Problem with sidebar widgets on product category page.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, RobertG,

    We have observed that the error persists even with the default theme, leading us to conclude that the problem is not exclusively related to the XStore theme.

    From the errors identified on the editing page, it appears there is an issue with the order in which the default scripts are loaded, which is causing these problems. Consequently, we need to ascertain whether any modifications have been made to the WordPress installation or if there have been any enhancements aimed at improving loading speeds that could potentially affect script loading.

    We appreciate your cooperation and look forward to your prompt response to address this matter effectively.

    Best Regards,

    8Theme’s Team

    #410177 Copied In reply to: WPBakery Text Block Editor Showing Blank
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear zaid,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #410175 Copied In reply to: product slider reverse movement direction
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear zaid,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #410171 Copied In reply to: mobile panel disappearing when scrolling down to the bottom of the page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Vijith,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #410141 Copied In reply to: Single Product “Additional Information” not Appearing
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Anime y Motto,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #410138 Copied In reply to: How to link a button to a dropdown menu in a sticky header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Aalam,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #410126 Copied In reply to: all Published products are not showing in customer browser whenever he clicks on any product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB Love’s Rebel,

    Regarding the modifications to the page cards, we are prepared to proceed with the necessary changes. However, to do so effectively, we require FTP access to alter the theme files accordingly.

    Thank you for your attention to this matter.

    Best Regards,

    8Theme’s Team

    #410115 Copied In reply to: Google Loginization error from the Google API
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Bas Kling,

    I hope this message finds you well.

    We would like to inform you that we currently have no requests concerning these resources. It is possible that there may be a browser extension installed on your end that is generating them.

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,

    8Theme’s Team

    #410114 Copied In reply to: Bad reputation IP address tied to Xstore, pulling data from PC
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Sam,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #410104 Copied In reply to: The checkout button edit normal and hover are the same color problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Bas Kling,

    We are pleased to learn that you are transitioning to Elementor. To effectively diagnose the issue you are experiencing, it is necessary to update your theme to the latest version. May we proceed with this update?

    Additionally, we require FTP access credentials to continue with the troubleshooting process. Could you kindly provide us with these details at your earliest convenience?

    Thank you for your cooperation.

    Best Regards,

    8Theme’s Team

    #410103 Copied In reply to: Move from WPBakery to Elementor without clean install
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear alicengiz,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #410102 Copied In reply to: Turkish translation problem on My Account Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Safe Desires,

    I hope this message finds you well. We are reaching out to inform you that we have encountered an issue which may be related to the cache in WooCommerce. We have cleared it, however, unfortunately, the category has not reappeared.

    Could you please check if there are any additional server caches or CDN configurations that might need clearing on your end? If such configurations exist, we kindly request that you clear them to help resolve this issue.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #410097 Copied In reply to: New Category is missing from Shop Sidebar Widget
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Qadri Tech Services,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #410080 Copied In reply to: Unable to customize product archive page using elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear alicengiz,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #410073 Copied In reply to: After WordPress 6.5.5 update, it gives errors on some pages.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Vijith,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #410057 Copied In reply to: Off Canvas on Product Archive Page – Scrolling Widget & Product Count on Product Status Widget
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Vijith,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #410055 Copied In reply to: Category Slider – New, Sale, All Category – Image
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear ryan,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #410052 Copied In reply to: Missing add shipping address on Cart page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mario :),

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #410009 Copied In reply to: Disable auto scroll effect in checkout page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Elhadj07,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #409995 Copied In reply to: How to change the shape of the reviews avatar image to a round shape instead of square?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear lyubov menn,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #409982 Copied In reply to: Issue with translation – not all translated strings are displayed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Noddy,

    We hope this message finds you well. Could you please take a moment to review the private content section at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,

    8Theme’s Team

    Please contact administrator
    for this information.
    #409976 Copied In reply to: Problem with sidebar widgets on product category page.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Scal23,

    We hope this message finds you well. We kindly request that you perform the following maintenance tasks in your WooCommerce installation:

    1. Navigate to WooCommerce > Status > Tools.
    2. Clear the following items:
    – WooCommerce transients
    – Expired transients
    – Term counts

    Following these steps, please proceed to clear your server cache and CDN to ensure optimal performance.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #409968 Copied In reply to: Shop page sidebar filter new brands and categories not shown on backend
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB Love’s Rebel,

    I hope this message finds you well. We regret to inform you that currently, the login redirection is only functioning for the my-account page. Unfortunately, this does not extend to the pages for cards and checkout, which disrupts the payment process. Systems such as PayPal may not accept payments due to this interruption in the checkout process.

    We are prepared to assist you in resolving this issue. To proceed, we would require administrative access to your site and FTP credentials.

    Thank you for your attention to this matter. We look forward to your prompt response to facilitate the necessary adjustments.

    Best Regards,
    8Theme’s Team

    #409967 Copied In reply to: Google Loginization error from the Google API
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, OnlyCBD,

    We hope this message finds you well. We recommend trying to clear your cache in incognito mode. To facilitate this, you may consider using an additional browser extension.

    Best Regards,
    8Theme’s Team

    #409963 Copied In reply to: PROBLEM WITH HEADERS CHANGING SIZE…
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear mikeb,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #409957 Copied In reply to: Xstore Shop not reflecting changes in Desktop and Mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Simon,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #409894 Copied In reply to: The checkout button and view cart are dissapeared from sidebar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mario :),

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #409878 Copied In reply to: Product filter moving to the otherside when scroll down
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mohammed Hsanin,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #409869 Copied In reply to: The small screen display format is completely different from the website
  • 1 2 3 … 170 171 172 … 258 259 260
    5,101–5,130 of 7,776 posts
Viewing 30 posts - 5,101 through 5,130 (of 7,776 total)
1 2 3 … 170 171 172 … 258 259 260