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Shop page sidebar filter new brands and categories not shown on backend

This topic has 5 replies, 3 voices, and was last updated 11 months ago ago by Scal23

Scal23

Participant

August 10, 2024 at 16:25

Hello,
I created some new brands and some new categories.
Then I created some products and they all show ok on shop page.
However on the sidebar/filters I don’t see the new brands/categories on the backend shoppage.
When editing the shop page the new brands and categories are showing.
Attached some screenshots.
I have no cache, I cleared my navigation history but still not showing.
Any idea?
Thanks a lot.
Kind regards
Pascal

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#409773 Copied Theme version: 9.3.17

4 Answers

Rose Tyler

Support staff

August 11, 2024 at 10:27

Hello, Scal23,

Thank you for reaching out to us with your query.

We are pleased to inform you that we have successfully cleared the cache through the WooCommerce > Status > Tools pathway.

Please be aware that only categories and brands containing products are displayed. Ensure that products are appropriately assigned to their respective categories and brands to facilitate visibility.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#409808 Copied

Scal23

Participant

August 11, 2024 at 11:08

Hello Rose,

Thank you very much.

Now I see the brand “Brother”, but in the category filter “Modèle” there is no choice although in products the categories are assigned.
Can you check?

Also, can you tell me which cache I have to clear in woocommerce/status/tools

Kind regards
Pascal

#409817 Copied

Andrew Mitchell

Support staff

August 12, 2024 at 14:48

Hello, Scal23,

We hope this message finds you well. We kindly request that you perform the following maintenance tasks in your WooCommerce installation:

1. Navigate to WooCommerce > Status > Tools.
2. Clear the following items:
– WooCommerce transients
– Expired transients
– Term counts

Following these steps, please proceed to clear your server cache and CDN to ensure optimal performance.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#409968 Copied

Scal23

Participant

August 12, 2024 at 15:23

Hello Andrew,

I suppose that you did the mainteance tasks for me, as now I see the different categories in the filter.

When adding all other products, I will follow your advise.

My website is hosted at ovh but I don’t have a CDN.

Thanks for you help 😉

Kind regards
Pascal

#409974 Copied
Tagged: advanced woocommerce filters, new brands categories, shop page sidebar filter, woocommerce themes, wordpress backend visibility
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Shop page sidebar filter new brands and categories not shown on backend

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