We have noticed that you have not yet registered your theme using the purchase code. Please activate your theme so that we can provide you with the necessary support.
Best Regards,
The 8Theme Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
July 16, 2024 at 13:59
I hope this message finds you well. Regarding the category filter, the categories displayed are dependent on specific settings. For instance, you can adjust these under:
1. Customizer -> WooCommerce (Shop) -> Shop -> Shop Page Layout -> Hide Categories With All Hidden Products
Additionally, please check the following settings:
2. WP Dashboard -> WooCommerce -> Settings -> Products -> Inventory -> Out of Stock Visibility
We recommend reviewing these settings to ensure they meet your requirements.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
July 16, 2024 at 13:57
Dear chrisbond,
Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?
Your support fuels our journey, and we appreciate it more than words can express.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 16, 2024 at 13:15
Dear Alpha111,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
Being part of our community means a lot, and your feedback contributes immensely.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 16, 2024 at 13:04
Dear shopsangam,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
We kindly request that you clear the cache of your browser, server, and CDN (if applicable) and then attempt to activate the theme once again.
Unfortunately, without the aforementioned accesses, we are unable to provide further assistance with this issue.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
July 16, 2024 at 11:21
Dear MAHDAR,
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
Being part of our community means a lot, and your feedback contributes immensely.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 16, 2024 at 11:12
Dear shopsangam,
We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!
Thank you for being an integral part of our journey!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 16, 2024 at 10:59
Hello VincentC,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 16, 2024 at 10:14
We would like to express our gratitude for your assistance in resolving the issue with the system requirements. Following your intervention, the demo data has been installed correctly.
Could you please verify the installation at your earliest convenience?
Thank you for your attention to this matter.
Best Regards,
8Theme’s Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
July 16, 2024 at 09:59
Dear MEXESS,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
Being part of our community means a lot, and your feedback contributes immensely.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 16, 2024 at 09:52
Hello, PanosN,
We hope this message finds you well. We would like to inform you that our team is currently addressing the issue you have reported. We are committed to resolving it and will include a fix in an upcoming update. Additionally, we will notify you as soon as the problem has been resolved.
Thank you for your patience and understanding.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
July 16, 2024 at 09:45
Hello, Marco,
I hope this message finds you well.
I would like to inform you that the category filter operates as follows: it displays all products assigned to a specific category, taking into account other filters such as attributes, ratings, price, etc.
Unfortunately, it does not function according to the algorithm you described. If you wish to have this feature implemented, you may submit a request at our task board: https://www.8theme.com/taskboard/
Should there be sufficient interest from the community, we will consider its development.
We hope this message finds you well. Upon review, it appears that your server does not meet the minimum requirements necessary for our theme. We kindly request that you contact your hosting provider to address this issue promptly.
Thank you for your attention to this matter.
Best Regards,
8Theme’s Team
Files is visible for topic creator and support staff only.
Andrew Mitchell
Support staff
July 16, 2024 at 07:50
Hello Zito9,
Thank you for reaching out to us with your concern. We understand that you are experiencing issues with the visibility of thumbnails on the product page of your cosmetics template. We apologize for any inconvenience this may have caused.
Please clear the cache and check how it works now.
Warm Regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 16, 2024 at 07:05
Hello Mohatee,
Thank you for reaching out to us. We apologize for the inconvenience you’ve experienced with our theme. We understand how frustrating it must be to encounter such issues, especially after multiple reinstallation attempts.
Please provide temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Should you require any further assistance, please do not hesitate to contact us.
Best regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 16, 2024 at 07:00
Hello IT Manager,
Thank you for reaching out to us with your query.
Please provide temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
July 16, 2024 at 06:55
Hello Ankit Khandelwal,
Thank you for reaching out to us with your inquiry.
We recommend that you review the following article: https://elementor.com/help/create-anchor-links/, which provides detailed guidance on creating anchor links. For further assistance, please directly contact the support team of the Elementor plugin, as this functionality is provided by them and operates independently of the theme currently activated on your site.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
July 16, 2024 at 01:27
Dear Martin,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?
Being part of our community means a lot, and your feedback contributes immensely.
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 15, 2024 at 19:30
Dear lyana,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!
Thank you for being an integral part of our journey!
Best Regards,
The 8Theme Team
Andrew Mitchell
Support staff
July 15, 2024 at 15:55
Hello JS7319,
We appreciate your prompt response.
Please provide FTP access, we need to check the problem more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
July 15, 2024 at 15:10
Hello Zafar,
Thank you for reaching out to us with your concern.
To assist you effectively, could you kindly provide temporary wp-admin, FTP access, and video of the problem? This will enable us to thoroughly investigate and address your concerns.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Andrew Mitchell
Support staff
July 15, 2024 at 13:51
Dear Tumada,
We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.
We would like to express our gratitude for providing us with the necessary access. Could you please verify if the error persists? Kindly note that it is essential to clear both the local cache and CDN before conducting the verification.
