Forum Replies Created

Viewing 30 posts - 3,901 through 3,930 (of 7,777 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear ubansal,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Doussia,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear dybwpath,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Ben,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dave E,

    We apologize for the delay. In order to conduct the test, we will need access to your website’s admin panel and FTP.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Adeeb Ahmed,

    It seems we have identified the issue, which appears to be caused by the Dokan Pro vendor plugin. Would it be possible for us to update the plugin and check if the bug persists with the updated version?

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Gabriele,

    Moving forward, specialists from the relevant department will be in contact with you.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Marlon,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Davide,

    We have made changes to the following files:

    - wp-content\themes\xstore\framework\woo.php
    - wp-content\themes\xstore\framework\customizer\theme-options\woocommerce\shop\layout.php

    Additionally, we have re-saved the theme options and cleared the cache. These changes will also be included in the next theme update.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nano Alvarez,

    Unfortunately, we are unable to connect to your FTP server. We are receiving the following error message:

    “Connection timed out after 20 seconds of inactivity.
    Error: Could not connect to server.”

    Please find the detailed information in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mohamed,

    We have identified the cause of the issue. The CartFlows plugin disables all theme and other plugin scripts on the checkout page, replacing them with its own.

    If you deactivate the plugin, the problem will be resolved. We recommend reaching out to the plugin developers and requesting that they exclude the following script from being overridden: etheme (script registration key).

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ankit Khandelwal,

    1. Create the Subdomain for Staging
    1. Log in to your hosting control panel (e.g., cPanel, Plesk, or a similar platform).
    2. Go to the Domains section and look for the Subdomains option.
    3. Create a subdomain, such as staging.yoursite.com.
    4. This will create a new folder in your public HTML or main directory, typically named after the subdomain (e.g., staging).

    2. Copy Your Live Site Files
    You’ll need to copy all files from your live site to the new subdomain folder:
    1. Go to the File Manager in your hosting control panel or use an FTP client.
    2. Download the files from your live site directory.
    3. Upload the files to the staging subdomain folder.

    Alternatively, if your hosting panel offers a “Clone Site” feature, you can use that to simplify the process.

    3. Copy the Database
    1. Log in to phpMyAdmin or your database management tool.
    2. Export the live site’s database.
    3. Create a new database for the staging site, then import the database backup into this new database.

    4. Update Database Settings for the Staging Site
    1. In the staging subdomain folder, open the wp-config.php file.
    2. Update the database credentials to match the new staging database:
    `php
    define(‘DB_NAME’, ‘staging_db_name’);
    define(‘DB_USER’, ‘staging_db_user’);
    define(‘DB_PASSWORD’, ‘staging_db_password’);
    define(‘DB_HOST’, ‘localhost’); // typically ‘localhost’
    `

    5. Update Site URLs
    1. In phpMyAdmin, locate the wp_options table in the staging database.
    2. Change the values for siteurl and home to your new subdomain URL (e.g., https://staging.yoursite.com).

    Alternatively, use a plugin like Better Search Replace to update URLs site-wide.

    6. Restrict Access to the Staging Site (Optional but Recommended)
    To prevent search engines from indexing the staging site or unwanted visitors:
    – Go to Settings > Reading in the WordPress dashboard and check Discourage search engines from indexing this site.
    – Add password protection through cPanel’s Directory Privacy option or use a plugin like WP Maintenance Mode.

    7. Test the Staging Site
    Verify that everything is working as expected on the staging site before making changes. Make sure the URLs, plugins, and database connections are correctly configured.

    8. Deploy Changes to the Live Site
    Once your updates are ready to go live:
    1. Back up the live site.
    2. Repeat the process in reverse, copying files and databases from the staging environment to the live site.

    This setup will allow you to safely make changes on the staging subdomain and push updates to the live site once testing is complete.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, henrik,

    It appears that everything should be functioning correctly. However, we have noticed an issue with the translation being passed to the scripts. This could potentially be caused by an external cache or CDN. Could you please provide us with FTP access to the website where the issue is occurring?

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Valentin,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear ziga32,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Tugba,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Marketingmachine,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Leon,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Derya,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Gracu_,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear luc,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Brunos,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have made some adjustments that should resolve the display of categories and discounts. Kindly check and confirm.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Tiffany,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We could implement additional checks; however, they would affect all users, including those who do not experience this issue.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mohamed,

    We have noticed an issue on your checkout page where the necessary scripts are not being fully loaded, specifically:

    1) etheme
    2) js-cookie

    These scripts should be loaded by default. It is possible that some optimization changes were made, which may have inadvertently disabled the loading of these scripts.

    Could you kindly check if any such modifications were applied?

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, henrik,

    Thank you for providing access. We have made the necessary changes. Kindly review them at your convenience.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Gabriele,

    In fact, only optimization specialists can provide an accurate answer to this question. However, I believe they may be able to improve performance by approximately 10%.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Davide,

    Thank you for reaching out and providing access. However, it appears that the page you mentioned is currently unavailable. Kindly check the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, henrik,

    The issue remains the same, and its solution is outlined in the next reply. Please also review the files attached to the topic:
    https://www.8theme.com/topic/scrooll-the-products-dont-work-agan-on-products-page/page/3/#post-423111

    Currently, the access credentials you provided for bursdagutleie.no are no longer valid. If you could provide us with updated access, we will be happy to resolve the issue for you.

    Best regards,
    8Theme Team

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Viewing 30 posts - 3,901 through 3,930 (of 7,777 total)