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Scrooll the products dont work agan on products page

This topic has 78 replies, 4 voices, and was last updated 2 months ago ago by Luca Rossi

henrik

Participant

March 7, 2024 at 12:37

this is still a problem… Not working on http://www.verktoyutleie.no .. but its working on http://www.cutit.no page..

its so strange..

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support staff only.

#385977 Copied

Rose Tyler

Support staff

March 7, 2024 at 13:17

Hello, Henrik,

Thank you for getting in touch with us.

For us to assist you effectively, could you kindly furnish us with the following details in your subsequent communications?

1/ A comprehensive description of the issue you are encountering.

2/ Temporary wp-admin and FTP access to https://www.verktoyutleie.no/

3/ Temporary wp-admin and FTP access to https://www.cutit.no/

We thank you in advance for your cooperation.

Kind Regards,
8theme team

#385985 Copied

henrik

Participant

March 7, 2024 at 13:29

hello.

Then you have all info in PM!

its just not working to scroll more and more products.. its working on the cutit.no page.. but not other page..
working on http://www.cutit.no
but not
verktoyutleie.no
bursdagutleie.no

Please contact administrator
for this information.

#385987 Copied

Rose Tyler

Support staff

March 7, 2024 at 13:42

Hello, Henrik,

We appreciate your prompt response.

We’ve checked your – https://www.verktoyutleie.no/produkter/verktoy/ and here is a video of the scroll – https://www.verktoyutleie.no/produkter/verktoy/ Also, we’ve checked from an incognito browser window of how it works for not login user and the scroll works fine.

Then we set https://prnt.sc/TDluXlB4WuvT and activated WooCommerce Infinite Scroll and Ajax Pagination plugin, the scroll works fine too – https://we.tl/t-RR1flcMwPe

Please do a few tests from different devices (Chrome browser).

In order to assist you effectively, it is imperative that we are able to replicate the issue you are experiencing. We would greatly appreciate it if you could provide us with detailed information regarding the device, browser, and specific settings that should be used to observe the problem. https://www.verktoyutleie.no/produkter/verktoy

Kind Regards,
8theme team

#385992 Copied

henrik

Participant

March 7, 2024 at 13:59

I change to “infinite scroll” but still not working.
clear the cach to..

use firefox. 123.0.1 (64-bit)

#385996 Copied

henrik

Participant

March 7, 2024 at 13:59

have also test with google.. in private window.

#385997 Copied

Luca Rossi

Support staff

March 7, 2024 at 17:26

Hi @henrik,

We’ve test your both websites and the products infinite scroll is working fine:

1. Chrome:
+ https://www.awesomescreenshot.com/video/25612521?key=7f3ab720a5822c90338eab3da876c2c5
+ https://www.awesomescreenshot.com/video/25612474?key=76042a558b818f57651841cb8d502164
2. Safari:
+ https://www.awesomescreenshot.com/video/25612591?key=ff8a6e7123fad27bf61982007d525d06
+ https://www.awesomescreenshot.com/video/25612618?key=6c689be5bd1f7c5757ff6050620f7401
3. Firefox:
+ https://www.awesomescreenshot.com/video/25612664?key=370c0a197ac5f34ee0f60f25748eb4d5
+ https://www.awesomescreenshot.com/video/25612700?key=779cb86cf1a4afce55386777f1c68186

Kind Regards,
8theme Team

#386034 Copied

henrik

Participant

March 8, 2024 at 08:47

okey. its so strange it NOT working on my mac.. but your computer.. and the http://www.cutit.no works fine..

#386061 Copied

Luca Rossi

Support staff

March 8, 2024 at 09:03

Dear @henrik,

Can you please take a look at this article: https://www.freecodecamp.org/news/how-to-flush-dns-on-mac-macos-clear-dns-cache/?

Hope it helps!

#386064 Copied

henrik

Participant

March 8, 2024 at 11:21

its strange. look at pm.
when I open the browser on macbook pro. working.
but connect the 57″ remote screen.
not working.

Please contact administrator
for this information.

#386078 Copied

henrik

Participant

March 8, 2024 at 11:32

at the image.. can this be a problem ??
The woocoomerce inifiote scroll.. its on verktoyutleie.no … but not on the cutit.no page..

Files is visible for topic creator and
support staff only.

#386082 Copied

Rose Tyler

Support staff

March 8, 2024 at 13:38

Dear @henrik,

We have conducted a thorough examination of the scrolling functionality on your website across multiple Mac devices with varying screen sizes, as well as on computers operating on Windows. These tests were carried out by different members of our team, who are located in various countries. We report that we have not observed any problematic behavior, and therefore, it is unlikely that your clients will encounter any issues. It appears that the problem may be isolated to your specific screen only.

We’ve disabled the WooCommerce Infinite Scroll and Ajax Pagination plugin, and the Infinite Scroll works still fine because it is activated via Theme Options.

Should the issue persist on your device and you find it to be of concern, we suggest that you consider selecting an alternative pagination type available within the Theme Options. For your convenience, we have provided a screenshot illustrating this option: https://prnt.sc/JnsrRbGmHoY6

Kind Regards,
8theme Team

#386094 Copied

henrik

Participant

March 12, 2024 at 12:45

hello

my server provider says there is nothing wrong with them.

could it be something with “lazy” loading, something to do with the download, which causes the birthdays.no and verktoyutleie.no not to work??

#386526 Copied

Rose Tyler

Support staff

March 12, 2024 at 13:30

Dear @henrik,

We have thoroughly reviewed the scrolling functionality on your websites, https://www.bursdagutleie.no/kategori/utleie/ and https://www.verktoyutleie.no/produkter/verktoy/, and the scroll operates smoothly. Our testing was conducted from various countries, using different devices and browsers, and we encountered no issues.

It appears that the problem you reported may be isolated to your experience, which suggests that it is unlikely to affect your clients.

To enhance your website’s user interface, we recommend considering an alternative pagination style that is available within your Theme Options.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Kind Regards,
8theme Team

#386546 Copied

henrik

Participant

March 14, 2024 at 11:06

I think I have new info.

I change it to just 3 products on the line.. its working..

but NOT 4 or more..
Why ??
https://www.verktoyutleie.no/utleie/

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support staff only.

#386907 Copied
Luca Rossi

Support staff

March 15, 2024 at 08:16
Dear Henrik,

We hope this message finds you well.

We kindly request that you implement the following custom CSS code within your website’s theme settings. Please navigate to Theme Options, then select Theme Custom CSS, and finally input the code into the Global CSS section:
```
.content.main-products-loop.col-md-12 {
    min-height: 100vh;
}
```
We trust that this addition will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team
#387042 Copied
henrik

Participant

March 15, 2024 at 09:03

yes. its look better now.. its working fine.
and faster 🙂

##

next. small problem.
is if I select sort by sales.
then “a lot” comes again.
because I don’t sell anything on this site.
It loads the same product twice.

I choose “default sort” order.
then it downloads products nicely and neatly.

but not “sales” based. then a lot of products arrive twice..

##

Is there any way to have sorting at random?

Or where do I sort the order of the product.

Files is visible for topic creator and
support staff only.

#387046 Copied
Luca Rossi

Support staff

March 15, 2024 at 11:34
Dear Henrik,

We hope this message finds you well.

next. small problem.
is if I select sort by sales.
then “a lot” comes again.
because I don’t sell anything on this site.
It loads the same product twice.

I choose “default sort” order.
then it downloads products nicely and neatly.

but not “sales” based. then a lot of products arrive twice..

We are reaching out to kindly request your assistance in creating a video that addresses a specific issue we have encountered. Your expertise in this area would be greatly appreciated, and we believe a visual guide would be highly beneficial for our team.

Thank you in advance for considering our request. We look forward to your favorable response.

Is there any way to have sorting at random?

To add the Random order, please add the following code under functions.php file locates in your child theme:
```
add_filter( 'woocommerce_get_catalog_ordering_args', 'custom_woo_catalog_ordering_args' );

function custom_woo_catalog_ordering_args( $args ) {
	$orderby_value = isset( $_GET['orderby'] ) ? wc_clean( $_GET['orderby'] ) : apply_filters( 'woocommerce_default_catalog_orderby', get_option( 'woocommerce_default_catalog_orderby' ) );

	if ( 'random_list' == $orderby_value ) {
		$args['orderby'] = 'rand';
		$args['order'] = '';
		$args['meta_key'] = '';
	}
	return $args;
}

add_filter( 'woocommerce_default_catalog_orderby_options', 'woocommerce_catalog_random_orderby' );
add_filter( 'woocommerce_catalog_orderby', 'woocommerce_catalog_random_orderby' );

function woocommerce_catalog_random_orderby( $sortby ) {
	$sortby['random_list'] = 'Random';
	return $sortby;
}
```
https://prnt.sc/egKRbBSaFGcF

Best Regards,
The 8Theme Team
#387074 Copied
Tagged: fix woocommerce scrolling, product page scroll error, product scroll issue, woocommerce product display problem, woocommerce wordpress themes, wordpress woocommerce troubleshooting
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