Replies by Andrew Mitchell

Forum Replies Created

Viewing 30 posts - 3,691 through 3,720 (of 7,777 total)

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Andrew Mitchell

Support staff

November 28, 2024 at 12:43

Dear AJ,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#425688 Copied In reply to: Checkout – Text Colour when viewing Cart

Andrew Mitchell

Support staff

November 28, 2024 at 12:41

Dear ziga32,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#425686 Copied In reply to: The button in the header is not the right color in hover state.

Andrew Mitchell

Support staff

November 28, 2024 at 12:12

Dear regencycigaremporium,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#425678 Copied In reply to: Single Product & Products Archive Pages are not Working & Editable via Elementor

Andrew Mitchell

Support staff

November 28, 2024 at 11:55

Dear Nicola,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#425670 Copied In reply to: Small shopping cart is not displayed when the product is added to the shopping cart.

Andrew Mitchell

Support staff

November 28, 2024 at 11:40

Dear Gracu_,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#425665 Copied In reply to: An error in the shopping cart that we are unable to locate

Andrew Mitchell

Support staff

November 28, 2024 at 08:25

Dear MonnaChu,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#425618 Copied In reply to: How to set Stiky heading when scroll up and down

Andrew Mitchell

Support staff

November 28, 2024 at 07:57

Hello, Pille,

Could you please test whether the field works correctly on the live website? This is because not all WordPress functionality operates as expected within the admin area.

Regarding the adjustment of the email field, we currently do not have such functionality available. However, we could implement this as a small customization if needed.

That said, there is one important detail to note: it seems that a plugin or some other element on your site is affecting the form’s appearance on the frontend. Initially, the form loads and displays in one way, but after a moment, its appearance changes. You can find more details at the following link:

https://gyazo.com/6bb877f8db19bddcb4cf7f61e995602c

Best regards,
8Theme’s Team

#425608 Copied In reply to: Checkout menu shipping method is not active

Andrew Mitchell

Support staff

November 28, 2024 at 07:44

Hello, Peter,

Could you kindly reopen access to the website?

Best regards,
The 8Theme Team

#425607 Copied In reply to: Wrong display of product quantity status

Andrew Mitchell

Support staff

November 28, 2024 at 07:37

Hello, Gabriele

We have corrected your issue. Could you please check it?

Best regards,
The 8Theme Team

#425604 Copied In reply to: Display problem in Firefox (also in incognito)

Andrew Mitchell

Support staff

November 28, 2024 at 06:44

Dear MonnaChu,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#425599 Copied In reply to: Server Error(500 error) when i edit home page,i can’t keep publish it

Andrew Mitchell

Support staff

November 28, 2024 at 06:44

Dear MonnaChu,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#425598 Copied In reply to: How to hide the file name of product images

Andrew Mitchell

Support staff

November 28, 2024 at 04:59

Dear Rahim,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#425575 Copied In reply to: Shop page defaults to woocommerce shop page

Andrew Mitchell

Support staff

November 27, 2024 at 22:36

Dear azicard,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#425563 Copied In reply to: Need to re-install a clean version of the theme to remove custom code

Andrew Mitchell

Support staff

November 27, 2024 at 21:52

Dear Kaiser Sin,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#425562 Copied In reply to: SHipping Problem.Shipping option not available.

Andrew Mitchell

Support staff

November 27, 2024 at 16:50

Dear DebbieC,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#425546 Copied In reply to: Additional Filter Section Showing on Category Pages

Andrew Mitchell

Support staff

November 27, 2024 at 16:41

Dear choc,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#425543 Copied In reply to: “Add To Cart/Buy Now Button” widget has a limit of 5

Andrew Mitchell

Support staff

November 27, 2024 at 16:31

Dear Quyen,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#425539 Copied In reply to: Image Source In Post Product (Element) In Social FB not display

Andrew Mitchell

Support staff

November 27, 2024 at 16:22

Dear choc,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#425536 Copied In reply to: Including Additional Information in the Product Meta section

Andrew Mitchell

Support staff

November 27, 2024 at 14:50

Dear Cristina,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#425508 Copied In reply to: yith add ons is not compatible with xstore nucleo
Andrew Mitchell

Support staff

November 27, 2024 at 12:38
Hello, Ar777,

We hope this message finds you well.

We have noticed that, for some reason, the WooCommerce cache on your website periodically freezes or does not update as expected. To address this issue, we have added the following code to the functions.php file of your child theme:

// Ignore WC term cache add_filter('et_widget_cat_filter_ignore_wc_term_cache', '__return_true');

This adjustment should help resolve the caching issue.

If you have any questions or require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team
#425482 Copied In reply to: Filter by category isn’t showing on Shop page
Andrew Mitchell

Support staff

November 27, 2024 at 12:18

Hello, Safe Desires,

We would like to bring to your attention an issue related to the display of products on the shop page. Even a standard shop page on your website is showing the same error.

We have conducted a thorough check, and the issue persists even when using the default theme. Based on our findings, we believe this may be caused by the functionality of a third-party plugin.

Could you please disable all third-party plugins and test the shop page again? This will help us identify the root cause of the problem.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#425477 Copied In reply to: Category Filters do not work correctly in shop page

Andrew Mitchell

Support staff

November 27, 2024 at 11:32

Hello, Fernando,

We kindly ask you to increase the value of “Max Input Vars” to 2000. Since the full functionality of the theme is being utilized, it is necessary to set this value to no less than the specified upper limit.

Additionally, we have made a minor adjustment to the “Speed Optimization” tab in the Customizer. Specifically, we have disabled the “Disable ‘jQuery migrate’ script” option, as some plugins may encounter errors if this option is turned off.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

#425471 Copied In reply to: Constant High CPU usager. Error 503 in elementor

Andrew Mitchell

Support staff

November 27, 2024 at 11:02

Dear martijntje,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#425463 Copied In reply to: Sticky header options are not loading in the backend

Andrew Mitchell

Support staff

November 27, 2024 at 10:27

Dear khurram virk,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#425446 Copied In reply to: product page gallery not showing all pictures whereas backend showing

Andrew Mitchell

Support staff

November 27, 2024 at 10:16

Dear Yasir Alam 8Theme,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#425444 Copied In reply to: How to create Hover Effect (border) in X Store Theme?

Andrew Mitchell

Support staff

November 27, 2024 at 09:10

Dear Woolwolf,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#425426 Copied In reply to: Download is off screen on mobile devices

Andrew Mitchell

Support staff

November 27, 2024 at 06:00

Dear Tom,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#425398 Copied In reply to: Quick View doesn’t show all products. Only maximum of 3 items visible in Quick View

Andrew Mitchell

Support staff

November 26, 2024 at 21:21

Dear prosenberg,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#425373 Copied In reply to: Clicking category in main shop page makes content going over header

Andrew Mitchell

Support staff

November 26, 2024 at 19:09

Dear choc,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#425367 Copied In reply to: Unable to get shop sidebar to be sticky/always visibile

Andrew Mitchell

Support staff

November 26, 2024 at 18:41

Hello, khurram virk,

Thank you for providing access.

1) At the moment, we are unable to replicate the reported issue. It is possible that the problem has already been resolved due to a plugin update. Please note that neither our theme nor the plugins include a file named main.js.

2, 3) Similarly, we are unable to observe the other issues mentioned. It is possible that certain actions need to be performed, or additional browser extensions may need to be installed to replicate the problems.

The only issue we were able to identify is the following:
“Multiple form field elements in the same form have the same id attribute value.”

This occurs when a user adds a product to the cart (specifically, the field for adjusting the product quantity). The issue arises because two mini-cart widgets are displayed on the page simultaneously—one for mobile devices and another for desktop.

We have attached detailed information regarding this issue. If you would like us to resolve it, we would require FTP access to proceed.

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#425364 Copied In reply to: Deprecated feature used Unload event listeners are deprecated and will be removed. 1 source main.js
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3,691–3,720 of 7,777 posts

Viewing 30 posts - 3,691 through 3,720 (of 7,777 total)

← 1 2 3 … 123 124 125 … 258 259 260 →

Forum Replies Created

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