Hello @martijntje,

Thank you for reaching out to us.

Your request to customize the layout of your products is considered a customization service, which falls outside the scope of our standard support as outlined in the Envato support policy. However, we would be happy to assist you with a suitable solution.

To proceed, you may purchase two additional licenses, as implementing your preferred layout will require a considerable amount of our support time. Once the licenses have been purchased, we will create and implement a similar custom layout on your website.

Best regards,
The 8Theme Team

Dear ziga32,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Kind regards,
The 8Theme Team

Hello, ziga32,

Thank you for providing access. We have made changes to the following file, and these updates will also be included in the next release:

wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php

Best regards,
The 8Theme Team

Hello, ziga32,

It seems that the website you provided access to is currently not working. We are receiving the following error message: “Error establishing a database connection” when trying to open any of its pages.

Best regards,
8Theme Team

Hello, VoyagerVA,

Could you please clarify in more detail what you mean by “does not work correctly”? As far as we can see, the products of the corresponding category are displayed on the category page as expected.

Best regards,
8Theme Team

Dear Marlon,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is enhancing your experience. If you could take a moment to leave us a 5-star review on ThemeForest, it would mean a lot to us. Your feedback is very valuable and helps us continue improving our products and services.

You can rate us here: https://themeforest.net/downloads

If you have any further questions or need assistance, please don’t hesitate to contact us. Our dedicated support team is always happy to help.

Best Regards,
8Theme’s Team

Hello, chutipao,

Thank you for providing access. We have identified that the issue with displaying variations in the label format is caused by the use of non-Latin characters in the attribute slugs and the attributes themselves. Please change the corresponding slugs to use Latin characters.

Best regards,
8Theme Team

Hello, Marc Savall,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Please send us a demo link where you saw this type of variation selection, as well as the current access details to your admin panel and FTP.

Best regards,
8Theme Team

Hello, chutipao,

Unfortunately, it is currently not possible to create a combined type of variation selection. You can use either the select type, where all options will appear in a dropdown menu, or choose the image, color, or label type. If you wish, you may submit a request for additional customization to our trusted partner, WP Kraken.

Best regards,
8Theme Team

Dear Neville,

We are glad to hear that the server issue has been resolved. Thank you for your update and for your cooperation throughout the process. Should you need any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for your cooperation

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

1. Our system has detected an issue on the server side. Please see the screenshot: https://prnt.sc/S8wK8SwHKVuq
You need to contact your hosting provider and ask them to fix the error related to the “API server connection.”

Please get back to us once the issue is resolved on the server side, and we will perform an additional check.

2. Regarding the file wp-content/plugins/et-core-plugin/app/controllers/admin/import.php, could you please provide screenshots or a link to the page where the mentioned issue is still visible?

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response and temporary wp-admin access.

Could you please provide FTP access also? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, NxtArt_ro,

Thank you for your update. We are glad to hear that everything seems to be working correctly now.
If you need any further assistance, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team