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Recommended categories not working link - by Natson

This topic has 4 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Olga Barlow

  • Avatar: Natson
    Natson
    Participant
    January 31, 2022 at 10:50

    Hello,
    Can you please check why on my website: ……………… under Recommended categories ( Flowers, Crochet and Chipboards ) link doesn’t work?
    I tried use a button ( prefer without ) with a link and still doesn’t work.

    Please, contact administrator
    for this information.
    #315626 Copied Theme version: 8.0.12 WooCommerce version: 6.1.0
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 31, 2022 at 20:27

    Hello,

    Give our user access to Theme Options and installed plugins, please, https://prnt.sc/26mk3vc
    And also provide us with FTP access to your site. We’ll check the issue in more detail.

    Regards

    #315694 Copied
    Avatar: Natson
    Natson
    Participant
    February 21, 2022 at 18:24

    Hi

    Please contact administrator
    for this information.
    #318063 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 22, 2022 at 22:28

    Hello,

    We need access to your WP Dashboard (with permissions to check theme options and plugins). We assume that one of the third-party plugins could be the reason of the problem. So, could you provide us with admin access to your Dashboard at least? We don’t share that information and you’ll be able to change access once we find the reason of the problem.

    Regards

    #318155 Copied

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