Elementor lightbox arrows missing in live web

This topic has 6 replies, 2 voices, and was last updated 1 year, 11 months ago ago by Rose Tyler

  • Avatar: chihao.weng
    howard
    Participant
    March 19, 2022 at 14:59

    HI,

    The Prev/Next arrows of default Elementor lightbox component does not appear in live site when using xstore theme.

    The arrows shows in edit mode like below image.

    But it does not appear in live site.

    I asked support to Elementor , they told me to switch theme to twenty twenty theme, and I can see the arrows working properly. So they told me to contact to xstore theme for support.

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2022 at 15:30

    Hello,

    Please provide URL of the mentioned page, temporary wp-admin, and FTP access, via the Private Content area.

    Regards

    Avatar: chihao.weng
    howard
    Participant
    March 20, 2022 at 12:05

    Please see the private content.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2022 at 13:29

    Thanks for the reply. Please provide URL of page with the problem.
    Provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: chihao.weng
    howard
    Participant
    March 20, 2022 at 16:15

    The page is front page.
    https://celect.com.tw/

    I can’t open ftp , my host provider is not allowed to do that.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2022 at 16:56

    Update theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
    Theme Options > Speed Optimization > FontAwesome Support > 4.7.0 vension.
    Let us know if any further assistance will be needed.

    Regards

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