I turned on the email builder and it changed to the email builder new templates like in the picture below
But once i started customizing it it changed to ‘default template’ a very bad looking one and i cant choose the actual one as ‘completed’ template, same with other templates… this plugin is just bad.
Theme version: 8.1.3
Try to disable all the third-party plugins (including cache plugins and CDN), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser/server, and check then. Maybe one of the additional plugins is a reason for the problem.
Let us know the result. Provide temporary wp-admin and FTP access, so we can take a closer look.
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