Xstore email builder is not working…..

This topic has 2 replies, 2 voices, and was last updated 1 year, 11 months ago ago by Rose Tyler

  • Avatar: Amvisible
    April 24, 2022 at 05:22

    I turned on the email builder and it changed to the email builder new templates like in the picture below

    But once i started customizing it it changed to ‘default template’ a very bad looking one and i cant choose the actual one as ‘completed’ template, same with other templates… this plugin is just bad.

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2022 at 07:24


    Try to disable all the third-party plugins (including cache plugins and CDN), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser/server, and check then. Maybe one of the additional plugins is a reason for the problem.
    Let us know the result. Provide temporary wp-admin and FTP access, so we can take a closer look.


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