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Problems after update - by Flexibilis - on WordPress WooCommerce support

This topic has 50 replies, 9 voices, and was last updated 9 years ago ago by Eva Kemp

Flexibilis

Participant

March 18, 2015 at 20:58

Hi,

Thank god there is again a WooCommerce update, 2.3.7.

Do you know any problem with update? Can I update the site without problem?

Regards,

Fedor

#50682 Copied

Eva Kemp

Support staff

March 18, 2015 at 23:06

Hello @Flexibilis,

Yes, you can update the plugin. There shouldn’t be any problems.
But we recommend you to create a back up before each update.

Thank you.
Regards,
Eva Kemp.

#50728 Copied

Eva Kemp

Support staff

March 18, 2015 at 23:33

Hello @Ernstjandevries,

I’ve updated the theme and the plugins.
Please clear browser cache and check your site.

Thank you.
Regards,
Eva Kemp.

#50737 Copied

Ernstjandevries

Participant

March 19, 2015 at 12:32

Thanks!

#50865 Copied

Brian Johnson

Member

March 19, 2015 at 12:37

You are welcome. We would very much appreciate if you leave a comment and rating for our theme on themeforest

#50867 Copied

Flexibilis

Participant

April 22, 2015 at 23:55

Hi,

There seems to be again some problem. Since the March update there has been no any problem, but now with WooCommerce 2.3.8 something is not working properly.

First I updated to WP 4.1.2. Then I updated the WP-Bakery visual composer and the site worked. Then I updated to WooCommerce 2.3.8 and the site stopped to work, I cannot even log into the admin page either. From cache the site loads, but not fully works. Via FTP I relodad the yesterdays backup, but something is still not OK.

So, in private content there are the FTP credentials. I cannot give you access to the admin page because even I cannot log in to the admin area of the WP.

Help me please!

Thank you.

Regards,

Fedor

Can you check what can be the problem?

Please, contact administrator
for this information.

#58868 Copied

UrbnDesignz

Participant

April 23, 2015 at 00:04

I just got off the phone with go daddy. They told me the new update with woo commerce the cache isn’t deleting itself, so I had 472,000 lines in my database which cause my website to Stop working. I accessed my administration by renaming the plugin folder.

#58869 Copied

Flexibilis

Participant

April 23, 2015 at 07:02

Hi,

But my problem is that I reuploaded my backup (only the files, not the .sql), but still I cannot access the admin page.
8theme guys, can you help me? FTP credentials above in #58868.

Thanks,
Fedor

#58884 Copied

Flexibilis

Participant

April 23, 2015 at 08:24

Hi,

Just for information I contacted my hosting servicer. He said that there are a lot of problem and caused by the new woocommerce update.
From server backup of last Saturday he reuploads the site now and I hope it gonna work.

Please check the new woocommerce plugin because something is not OK with it.

Thank you.

Regards,
Fedor

#58899 Copied

Eva Kemp

Support staff

April 23, 2015 at 08:49

Hello @Flexibilis,

The problem was caused by the plugin woocommerce-table-rates. I’ve renamed its folder to “woocommerce-table-rates_old” via FTP. Now your site is working. Please clear browser cache and check.

Regards,
Eva Kemp.

#58911 Copied
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