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Theme Parent “XStore” | Theme “Child” – Front end Appearance, Functionality in question

This topic has 7 replies, 2 voices, and was last updated 1 weeks ago ago by Rose Tyler

Mark

Participant

April 26, 2024 at 20:44

Good day, 8Theme Team

We purchased XStore Theme based on your recommendation in order to secure a new license to replace the existing one.
See below question and answer for your reference. We now experiencing the following issues on the front end of the site:

Furthermore, we turned off all third-party plugins, including caching plugins, turned off the CDN, and cleared the browser’s cache.

For your reference, screen recordings emailed to you via WeTransfer.

Your assistance will be greatly appreciated, please do not hesitate to email or contact me if you have any questions.

Please Note:

# The options to “View Cart” and “Proceed to Check Out” are not available for selection when you click on the basket
# The “Pop-up Screen” stays static and blank after adding a product to the basket?
# The sofa collection, bedroom collection, dining collection, and premium office solutions under the homepage subcategory “Tile images” have incorrect spacing and alignment
# Products that have been added to the “Wishlist” are not displaying on the desktop version
# Day & Night Mode “settings to be on day mode for both Mobile and Desktop | Check out dark mode at checkout “Terms and Conditions” not visible?

Answer 1

Hello,

Thank you for getting in touch with us.

Yes, we would recommend purchasing a new license. Please be assured that everything will remain unchanged. You can proceed with your purchase by following this link – https://1.envato.market/2rXmmA
Warm Regards,
The 8Theme Team

Question 1
Good day, 8Theme Team

I trust that you are well.

Unfortunately, it is no longer possible to get in touch with the former web developer to obtain the license key number needed to log the call on the 8Theme support forum or renew support.

Hence, my email to ask if it would be wise to buy a new license and use the new license number in its place.
Please let me know if this is feasible and if the website will stay exactly as it is (if yes) please provide us with a link to purchase the new license for our site.

The purpose of this inquiry is to ensure that we do not jeopardize the front end appearance, functionality, speed, responsiveness, and general health of the website.
Your assistance will be greatly appreciated, please do not hesitate to email or contact me if you have any questions.

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#393124 Copied Theme version: 9.3.7

6 Answers

Mark

Participant

April 26, 2024 at 21:18

Please see email from Xneelo under private content for your reference and assistance.

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Mark

Participant

April 26, 2024 at 23:08

For your reference and help, kindly refer to the email from Xneelo regarding the screen capture and video that were supplied via We-Transfer for your reference and assistance.

#393131 Copied

Mark

Participant

April 26, 2024 at 23:24

NB. See private content For FTP access.

We require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

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Rose Tyler

Support staff

April 27, 2024 at 08:10

Hello, Mark,

Thank you for getting in touch with us.

1/ We’ve replaced the Menu cart widget https://prnt.sc/IthkvZvZ4gb4 with our Shopping cart element https://prnt.sc/KhPt4W-EXpLN (XStore Builders > Header Builder > template for the entire site). Please review the changes – https://prnt.sc/8j2m1zE0_RRT at your earliest convenience and apply this replacement wherever necessary.

Please be informed that your other requests will be reviewed by one of our technicians after the weekend. We apologize for any inconvenience caused by this delay.

“# The sofa collection, bedroom collection, dining collection, and premium office solutions under the homepage subcategory “Tile images” have incorrect spacing and alignment”
and
“# Day & Night Mode “settings to be on day mode for both Mobile and Desktop | Check out dark mode at checkout “Terms and Conditions” not visible?”
– please provide some screenshots, for a better understanding of your requests.

Kind Regards,
8theme team

#393154 Copied

Mark

Participant

April 27, 2024 at 12:36

Good day, Rose

Thank you for your response and the contents thereof noted and appreciated.

Hello, Mark,

Thank you for getting in touch with us.

Please be informed that your other requests will be reviewed by one of our technicians after the weekend. We apologize for any inconvenience caused by this delay.

#393186 Copied

Rose Tyler

Support staff

April 29, 2024 at 10:09

Hello, Mark,

We hope this message finds you well. We would like to inform you that we have provided a response to your queries – https://www.8theme.com/topic/please-be-advised-that-after-adding-a-product-to-the-cart-the-pop-up-screen-remains-blank/#post-393338

Kind Regards,
8theme team

#393339 Copied
Tagged: child theme customization, front end appearance, theme functionality, woocommerce child theme, woocommerce themes, wordpress xstore, xstore wordpress theme
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