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Problems after update - by Flexibilis - on WordPress WooCommerce support

This topic has 50 replies, 9 voices, and was last updated 9 years ago ago by Eva Kemp

Flexibilis

Participant

March 13, 2015 at 23:24

Hi,

Will you try the update? Because we should work on the site, but I do not know when you will try to update it.

Meantime WooCommerce again updated to 2.3.6.

Regards,
Fedor

#49549 Copied

Flexibilis

Participant

March 15, 2015 at 18:04

Dear Eva!

I saw you updated the theme to another customer with success. You wrote me to try to update mine as well, but nothing has happened since then. Will you try it? We should have a lot of work on it for marketing reasons tomorrow, but I do not want to loose anything from the site. Can you tell me when you would try the update?

I already gave you the data for the WP and FTP before.

Thank you.

Fedor

#49701 Copied

Stan Russell

Participant

March 16, 2015 at 09:08

Hello,

sorry for delay. We have updated your theme to latest version via FTP. Unfortunately we can not log in your admin panel using credentials you provided. Please check

Regards,
Stan Russell.

#49747 Copied

Flexibilis

Participant

March 16, 2015 at 09:22

Hi,

I give you again in private content the user name and the pass. It is set to administrator rights.

I see the update but again my site is unusable, just like after my update. Can you check it quickly what can be the problem because we should work on it today.

Thank you.

Fedor

Please, contact administrator
for this information.

#49751 Copied

Flexibilis

Participant

March 16, 2015 at 10:19

Dear Stan,

I can wait until midday only. Then I have to restore my site with my backup.

Regards,

Fedor

#49772 Copied

Flexibilis

Participant

March 16, 2015 at 11:25

Hi,

It seems like I solved the problem. The WP Bakery visual composer plugin was outdated. Now the site is working, I will test it soon.

Thank you.

Fedor

#49792 Copied

Flexibilis

Participant

March 16, 2015 at 11:48

Hi,

In the new version I noted that in the cart there is a problem. Before pushing the order button I have to accept the conditions, but this is doubled. It is once under the area of choosing payment method, and once it is under the order button as well.

Can you check it?

Thank you,

Fedor

#49799 Copied

Flexibilis

Participant

March 16, 2015 at 12:36

Hi,

I have this message in system status:
legenda/woocommerce/cart/cart-totals.php version 2.3.0 out of date. The last version number 2.3.6.

How can I solve it? Maybe it causes the problem I wrote above as well.
Thanks,
Fedor

#49823 Copied

lance

Participant

March 16, 2015 at 12:59

Dear Eva

I have noted an error in Internet Explorer on my websites. The Provinces on the checkout page do not close the dropdown box after selecting the province. The box of provinces is also displaying floating on the top left corner of the page. I have included the website addresses and ftp details in private content

Please, contact administrator
for this information.

#49840 Copied

lance

Participant

March 16, 2015 at 14:17

Hi Eva

I have since discovered on woocommerce forums that this is in fact a problem with Woocommerce since their update to 2.3.6. I have reverted back to woocommerce 2.3.5 and it seems fine again.

#49862 Copied

Stan Russell

Participant

March 16, 2015 at 14:44

Hello,

we are glad for you! Is your problem solved?

Regards,
Stan Russell.

#49870 Copied

Flexibilis

Participant

March 16, 2015 at 15:56

Hello Stan,

Not yet. As written above in #49799 I have still problem with “Before pushing the order button I have to accept the conditions, but this is doubled. It is once under the area of choosing payment method, and once it is under the order button as well.”

Other problem is in #49823 “I have this message in system status:
legenda/woocommerce/cart/cart-totals.php version 2.3.0 out of date. The last version number 2.3.6.
How can I solve it? Maybe it causes the problem I wrote above as well.”

Maybe these two problems are connected and if the cart-totals.php version 2.3.6 will be installed the first will be solved, too….

Please help!

Thank you.

Fedor

#49902 Copied

Eva Kemp

Support staff

March 16, 2015 at 21:08

Hello @Flexibilis,

The issue should be fixed now.

Please check.

Regards,
Eva Kemp.

#49993 Copied

Flexibilis

Participant

March 16, 2015 at 22:43

Hello Eva!

Thank you.

Best regards,

Fedor

#50018 Copied

Stan Russell

Participant

March 17, 2015 at 11:18

Hello Flexibilis,

You are welcome!

Regards,
Stan Russell.

#50095 Copied

Ernstjandevries

Participant

March 17, 2015 at 15:12

My whole site isn’t working anymore after the update of today.
He is not showing my products or pictures. It opens nothing. How will you guys fix this?
This is one of the 100 problems since i’m using your theme.

Fix this!

#50196 Copied Theme version: 2.6.3 WooCommerce version: 2.3.6

Eva Kemp

Support staff

March 17, 2015 at 20:35

Hello @Ernstjandevries,

As I see you have reverted back to the old theme version.
Please confirm you have back up of the files and database and we’ll update the theme for you.

Thank you.
Regards,
Eva Kemp.

#50314 Copied

Ernstjandevries

Participant

March 18, 2015 at 11:44

Yes i reverted back to the old theme version and old wordpress. I installed the new versions of wordpress and woocommerce again. Could you install the theme update? I have a backup

Please, contact administrator
for this information.

#50431 Copied

Eva Kemp

Support staff

March 18, 2015 at 16:00

Hello,

There are no wordpress files in the directory /webspace/httpdocs/colors2impress.nl.
Please provide us with the correct FTP account.

Thank you.
Regards,
Eva Kemp.

#50564 Copied

Ernstjandevries

Participant

March 18, 2015 at 20:17

it’s located at: /webspace/siteapps/wordpress-188166
There you find the htdocs

#50671 Copied
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