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Facing issue with x store core and x store amp

This topic has 25 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Rajeshsangwan

Participant

May 1, 2023 at 13:15

can we connect on whats app so that I can share you live details

#355022 Copied

Rose Tyler

Support staff

May 1, 2023 at 13:46

Dear, Rajeshsangwan,

We provide support via the forum only.
Please reply to our questions here. You can use the Private Content area to hide text from other customers.

Kind Regards,
8theme team

#355030 Copied

Rajeshsangwan

Participant

May 2, 2023 at 05:51

i dont know what to reply i am facing issue in x store core and amp plugin
but you said that there is no issue
but there is issue while using on phone there is issue that’s it

#355075 Copied

Rose Tyler

Support staff

May 2, 2023 at 07:49

Dear, Rajeshsangwan,

“i am facing issue in x store core and amp plugin” – please provide a screenshot of it; provide the text of the error message; you wrote “et core on line 3997” – but which file? Can you reply with the file name?

“but there is issue while using on phone there is issue that’s it” – please provide a video or screenshots. You can upload them on any filesharing service and provide URL.

We would be more than happy to assist you, however, we need more information regarding the issue you are experiencing and the file name in order to do so.

You know that each plugin and theme contains many many different files in the package and it is impossible to give you a fix without knowing the name of the file where the issue exists.

Please, find next information in order to help you:
1/The step-by-step way to reproduce the issue
2/The name of file the error comes from
3/Do you have such an error now? What is the page of error showing? It is your Home page?

We look forward to hearing from you.

Kind Regards,
8theme team

#355085 Copied

Rose Tyler

Support staff

May 2, 2023 at 08:28

Dear, Rajeshsangwan,

We have noticed that you have the https://wordpress.org/plugins/wptouch/ plugin installed, which essentially replaces the theme with its own (similar to AMP but something else), and you also have our XStore AMP enabled.
You need to decide between one or the other, as having both active may cause conflicts.

If access the desktop responsively, you can see the following – https://prnt.sc/XlmHvisPRryp which means our AMP wants to take icons from the theme, but the path to the theme has been changed.
(https://prnt.sc/C0YdS3ErEAAc – because of this we decided to take a look at the console).

Please disable the WPtouch plugin or our XStore AMP as they are conflicting with each other at the moment and this could be the cause.

Kind Regards,
8theme team

#355093 Copied
Tagged: issues, support, themes, woocommerce, wordpress, x store amp, x store core
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