Image variation not changing when choosing a product variation in frontend

This topic has 7 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

  • Avatar: inigo
    Iñigo
    Participant
    October 14, 2022 at 12:06

    Since we updated xStore theme to the latest version, image product variations are not changing

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2022 at 12:28

    Hello,

    Thanks for contacting us.
    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: inigo
    Iñigo
    Participant
    October 14, 2022 at 14:40

    Hi Rose, thanks for your answer. Please find data in private content area.

    Please contact administrator
    for this information.
    Avatar: inigo
    Iñigo
    Participant
    October 14, 2022 at 14:44

    Hi again Rose, this also happens here:
    https://teklassic.com/?s=vaso&post_type=product&et_search=true

    You can see different colours (product variations) , when choosing one colour, the product image doesn’t change

    https://ibb.co/7bc3wLQ

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2022 at 16:05

    Hello @Iñigo,

    Thanks for the fast reply. I’ve passed this problem to our dev team. I will let you know once get an answer. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2022 at 16:39

    Please check the answer with screenshots in the Private Content area

    Regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2022 at 16:52

    You can post a feature request about adding compatibility with WebP Express plugin here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will add it in one of the next updates.

    Regards

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