Reply 351099 to: Frequently Bought Together shortcode for elementor
Rose Tyler
Support staff
March 24, 2023 at 09:46
Hello, Kevin,
Thank you for the response.
To be able to give you an answer we need to take a closer look at your site.
Please provide us with the URL, temporary wp-admin, and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Also, we would recommend you use the child theme. Download the child theme archive from this page – https://www.8theme.com/downloads/
Go to Appearance > Themes > install and activate the child theme.
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.
