Hello, @Ms Morbenia Morbeck,
Still, your provided Logins are not for the Admin, please check this screenshot: https://postimg.cc/G8Zmt2Kd please contact your hosting provider and ask for the Admin Logins and then please share those Admin Logins with me in the private content area of this topic, so that I will check and help you out in solving your issue.
Regards 8Themes Team.