Reply 270756 to: Package could not be installed error (Theme Update)
Rose Tyler
Support staff
January 28, 2021 at 08:58
Hi,
Thanks for using our theme.
Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
OR update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
and Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache after the update.
