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Topic: Shop header is white, transparent, and it does not show

LuciH

Participant

January 10, 2023 1:35 pm

Hello, I have a problem with the shop page, and the product pages, as the header does not appear, it’s just white, when i drag the cursor there I can see the buttons and the menu but it’s white, how can I solve this?
Site URL: hidden
Theme version: 9.0.2
WooCommerce version: 6.1.1

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Rose Tyler

Support staff

January 10, 2023 2:06 pm

Hello,

Could you please provide temporary wp-admin access?

Regards

#343484 copied to clipboard

LuciH

Participant

January 10, 2023 2:16 pm

Sure

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

January 10, 2023 2:56 pm

Do you have a server cache or CDN? Please disable them temporarily.
Also, provide FTP access, so we can take a closer look.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

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LuciH

Participant

January 10, 2023 3:14 pm

I disabled the cache plugin

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

January 10, 2023 3:19 pm

We don’t need cPanel, only FTP host, FTP username and FTP pass.

Regards

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LuciH

Participant

January 10, 2023 3:35 pm

Ok

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

January 10, 2023 3:39 pm

https://gyazo.com/b4ef091873774e28f0e01080f7873651 – please check credentials, we can’t connect.

Regards

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LuciH

Participant

January 10, 2023 3:51 pm

Sorry, here they are:

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

January 10, 2023 3:55 pm

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#343519 copied to clipboard

Rose Tyler

Support staff

January 10, 2023 5:14 pm

Fixed.

Regards

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LuciH

Participant

January 10, 2023 5:22 pm

Thank you so much, can you tell me what was the issue?

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Rose Tyler

Support staff

January 11, 2023 8:51 am

You’re welcome!
We’ve changed Conditions settings for Multiple headers – https://prnt.sc/hfS4CmcJtDwU

Regards

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