Hello,
Sorry for the delay in answering.
1) We have limited access to your Dashboard and can’t check the plugins or its settings http://prntscr.com/g1r2tn
2) You have provided FTP access to empty directory http://prntscr.com/g1r33n Please, make sure that you gave me access to your WP installation files.
Waiting for the correct access to both Dashboard and FTP.
Regards