Thank you for your reply,
We want to use xstore elements with live copy paste feature provided by xstore theme but the issue is while we are chosing any elements in xstore and trying to use live copy feature then it is showing copied but it is not actually pasting inside our elementor page.
Will you please look into this issue because we need to use some elements very urgently for our website.

I am adding video to understand what the problem actually is:
Link – https://imgur.com/7Bx0HLM

Hello Team,
We are fetching the issues in single product builder again(same issue as previous)
No changed are getting saved and screen is continuously loading.

We tried clearing all the caches still it is not working and one more thing
Inside xstore there is section for static blocks.
That static blocks also not working properly while we are trying it to edit with elementor then its giving error.

Please check into it and give us the solution as soon as possible

Thank You for your response,
Previously you asked for hostinger details so we provided you that and now u r saying no hostinger details only FTP access so please try to collect all the details collectively.
It saves our time because its almost a week we are just working on same query and till now no solutions for the same.
kindly resolve it by this week because you guys wont reply on saturdays and sundays so please check and confirm.

FTP details are provided in private content area

Hello team ,
It has been almost a week we are waiting for your response and getting our query resolved since no replies from you, why is it so?

Last time u mentioned to increase the max execution time to 2500/3000 in reply,
but in your xstore dashboard itself the maximum execution time limit mentioned was 120-180 and inside our hostinger max execution time is 360 as we checked.

How come you expect that it wil be 2500/3000 in between when u itself mentioned the limits and still we r much above than your standard limits.

So please have a serious look into our issue and provide us a solution urgently & while responding make sure your are giving valid reasons so that we can rectify what can be done from our end as well.

Please check the screenshot and provide solutions on urgent basis.
https://prnt.sc/8Ze6WdcRfEFH
https://prnt.sc/4qCnkUvl0REu

Thank you for your response,

As per your request, we have increased the maximum execution time to 2500, still the changes are not reflecting in the front end.

Kindly check into this and do the needful.

Thank You for your response

As per your instructions, I have added screen recording video that shows the screen is continuously loading and no changes are reflecting in front end.

All the third party applications and cache are already deactivated and we tried clearing all cache and so, still the issue persist.

Please check and provide us the solution asap.

Thank You!

Ok sir, But I wanted to ask whether can I create a form in xstore because when I am going through this process it is showing me to install a plugin to make a form while using static block(with elementor)

Please check the Screenshots again here in the private content.

Hello,
We have taken our website’s backup from two months back and checked whether our issue is resolved or not.

We found that the website designing issue is resolved but the issue we were having for the single product page builder and header builder isn’t resolved yet.

It’s some error or bug from your end only. Please check it we have tried editing previous templates and created new ones as well but still, it’s giving us the same error of POST NOT FOUND! we are not able to edit anything.

Hello,
Can we please get a solution to our problem? It getting mess for us. Can’t you find the problem till now?

It’s been more than 2 weeks.

At least let us know the status. We have given you all the access from our side, even for the hosting as well, still, our issue is not resolved.

Do check and provide us with the solution as soon as possible.

Thanks

Hello,

Have you found out what’s the issue we need its solution as soon as possible. Please do check and solve our problem soon we cannot keep the website like this.

Also, please this time come up with all the solutions to our issues.
The Single Product Page Issue, the Header template issue, and the solution for error logs on the hosting panel.

Waiting for the solution.

Thanks

Hello,

Thank you for your response. We have checked about the plugin cache which you asked for.

Also, as you said to check our error logs, we have checked it in our hosting panel.

Nothing is visible in the error log folder I mean no error is there in it. But when I open the WP-QDMIN folder it shows 3 folders for error logs, out of which 2 are opening but one with the largest memory is not opening.

I am attaching a video recorded for the error in the private content, please do check it once and let me know what is the exact error and how can we solve it.

Also, if you want we can share the access of our hosting panel with you to check exact errors.

Thank you!

Also please solve this as well. Understand our issues clearly.

Our issue was that the header template which we already created earlier, we are now not able to edit it.

You said by creating an additional header template you redirect us either to the blog page or the post not found page but this didn’t happen earlier. The additional template which we created as Customization Page was editable and we made changes to it.

Your theme has given us the option to create Multiple Header Templates and we have to show different promotion content to our customers on both pages as both pages are having different offers and content.

And now we don’t want to create any new header just to edit it. And if we try to create a new header it’s giving us the same header check SCREENSHOT 2. Also, you said it redirects to the blog page that’s ok but after redirecting at least the header should be editable. Nothing is coming after clicking on edit.

I think you have not checked the screenshots properly check it once again.

WE ARE FACING THESE ISSUES AFTER THE THEME UPGRADE.

Upgrades are to make everything compatible with the current version and not to make things complicated. This upgrade has created so many issues for us.

PLEASE GIVE US SOLUTION FOR BOTH THE ISSUES OF SINGLE PRODUCT PAGE BUILDER AND HEADER BUILDER SEPARATELY here. Its our humble request.

Thanks!

Hello Team,
The weekend is over and we haven’t received any update from your end regarding our issue.

Also, we are facing the same issue with header templates as well. We have two header templates, one default and the other custom-created as you can see in SCREENSHOT 1.

And after clicking on Customization Page named header it gives the error of “No Posts Were Found!” check it in SCREENSHOT 2.

We are having this issue from the day we received the X-STORE theme update and after the update, these issues are happening please check it fast and help us out with this.

Thanks

Hello Team,
We have checked all the details but we couldn’t get the issue.

I am giving you admin access plz check the private content area

Thanks