Premium Plugins Issue: Plugin Not Updating to Premium Version.

This topic has 4 replies, 3 voices, and was last updated 1 years, 12 months ago ago by Rose Tyler

  • Avatar: WeMee Store
    WeMee Store
    Participant
    July 15, 2022 at 19:56

    Hello Team,
    Your X-Store package has some premium plugins along with the package. One of them is FILEBIRD PLUGIN.

    we have got its update some days back but the plugin is not updating and is asking for a premium version.
    I have attached the necessary screenshots in the private section please do check them.

    Also, if these plugins are provided premium by you then why it’s not updating to the pro version kindly let me know. Its premium features are not accessible to us.

    Thanks & Regards

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 16, 2022 at 05:12

    Hello, @WeMee Store,

    First of all, please make sure that you are using the latest version of XStore core and Xstore theme.

    You don’t need to purchase bundled plugins. This plugin has some glitches with the auto-updates because of the plugin code. Go to Plugins > deactivate and remove the plugin and then go to XStore > Plugin Installer > install it again. You’ll get the updated version.

    If still, the issue persists then please share your site WP Admin URL and Credentials with us via the private content area so that we will check it for you on your site and help you out.

    Regards 8Themes Team.

    Avatar: WeMee Store
    WeMee Store
    Participant
    July 16, 2022 at 06:46

    Ok, thank you for the quick response.

    I will check and get back to you.

    Thanks again!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2022 at 12:08

    Hello,

    You’re welcome!
    Waiting for your reply.

    Regards

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