Tony Rodriguez

Hello, @Amba,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been resolved. Kindly clear your browser cache and review your website to confirm the resolution.

During our investigation, we activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Art Plast child theme currently in use.

We recommend reviewing your child theme or considering the use of a new child theme to address the issue.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Khan Arif,

Thank you for contacting us and for using XStore.

We have checked your website and found no issue, Kindly review the header once again.

Please note that there are two editors available: one within the theme options and the other using Elementor. The settings from the theme options will not function when the Elementor builder is enabled. Here is the message regarding this: https://pasteboard.co/w256JSqPaFoJ.png

We kindly request that you edit the footer settings here – https://pasteboard.co/JTAtKGQ7ikcY.png , rather than through the theme options.
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

Hello, @azicard,

Thank you for contacting us and for using XStore.

1. To begin, please delete the old theme currently installed on your website. You can do this by navigating to the /wp-content/themes/XStore folder on your server and removing it.

2. Once the old theme has been deleted, kindly proceed to reinstall the latest version of the XStore theme. For detailed guidance on the installation process, please refer to our theme documentation here: [XStore Theme Installation Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/).

Additionally, we would like to remind you that the “Add to Cart Quantity” feature is included in the XStore theme. To ensure optimal performance and access to the latest features, we recommend always using the most recent versions of both the XStore theme and the XStore Core plugin. You can review the update history and download the latest versions here: [XStore Update History](https://xstore.8theme.com/update-history/).

If you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Brooke,

Thank you for your response.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @Harish,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, we kindly request that you provide a screenshot of the issue you are experiencing, along with access to your site’s WordPress admin panel. Please share this information securely in the private content area so that we can thoroughly investigate and provide the necessary support.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
The 8Theme Team

Hello, @Woolwolf,

Thank you for contacting us and for using XStore.

Our language switcher & currency switcher are just a demo choices not a real switcher.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @shounak_65753,

Thank you for your response.

Upon reviewing your website, we noticed that there is no **responsive animation layout** previously implemented.

If you had previously created a responsive animation layout, we kindly recommend reaching out to your service provider and requesting them to restore a backup of your site to recover the layout.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @GWS,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

Additionally, you can edit the header by navigating to **XStore Builders > Header Builder** and using Elementor.

For further guidance, we encourage you to review our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Harry,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to **Elementor > Settings > Features > Flexbox Container** and set the value to **“Active”**. Once this adjustment is made, please attempt to import the headers again.

For further guidance, we encourage you to review our theme documentation available at the following link: [XStore Header Builder with Elementor Documentation] https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We trust this will resolve the issue. However, if the problem persists, we kindly ask you to provide a screenshot of the issue along with your site’s **wp-admin access** in the private content area. This will allow us to examine your settings more closely and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mirza Ahtsham,

Thank you for providing the wp-admin access.

Please add the next custom CSS code in XStore > Theme OPtions > Theme custom CSS > Global CSS

select.wpcf7-form-control.wpcf7-state_auto.wpcf7-validates-as-required.wpcf7-select.state_auto {
    margin-right: 40px !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @elrincondelanena.moda@gmail.com,

Thank you for contacting us and for using XStore.

To enhance your website’s functionality, we kindly request that you follow the steps below to adjust the display settings for your shop page:

1. Navigate to the “Appearance” section in your dashboard.
2. Select “Customize” to open the customization settings.
3. Click on “WooCommerce” and proceed to “Product Catalog.”
4. Under “Shop Page Display,” please choose the option “Show Products.”
5. Ensure to click “Publish” to save these settings.

For your convenience, a reference image has been provided in the private content area.

We trust this will assist you effectively. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with mixed content errors.

The error message you are seeing indicates that your website is trying to load a script over HTTP while your main site is loaded over HTTPS. This can prevent the script from loading properly due to security policies in modern browsers that require all content on an HTTPS site to be loaded over HTTPS to ensure the security of the data.

To resolve this issue, please ensure that all external scripts and resources linked within your website are loaded over HTTPS. You can do this by updating the URLs from ‘http’ to ‘https’ in your site’s code or settings where these resources are referenced.

This situation is independent of our theme, and you need to contact your hosting provider to get help with this.

Best Regards,
8Theme’s Team

Hello, @Harry,

Thank you for contacting us and for using XStore.

Could you kindly provide us with your website’s wp-admin access in the private content area? This will allow us to thoroughly review the issue and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @shounak_65753,

Thank you for providing the screenshots.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Additionally, you can customize the header according to your requirements by navigating to **XSTORE > Theme Options > Header Builder**. Once you have made the desired changes, please ensure to publish them.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team