Tony Rodriguez

Hello, @nm,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have deactivated the WPCode Lite plugin on your site, which addressed the issue.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @MEEMO SRL,

We would like to inform you that we have made adjustments to the Product Archive layout. Specifically, the following steps were taken:

1. Navigated to **XStore Builders > Product Archive Builder**.
2. Accessed **Edit Archive Layout** via Elementor.
3. Edited the **Archive Product Widget**.
4. Went to the **Advanced** tab.
5. Located the **XStore Condition** setting and turned it OFF.
6. Saved and updated the changes.

These modifications have successfully resolved the issue you were experiencing.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @AJ,

Thank you for contacting us and for using XStore.

Please add the next Custom CSS Code in XStore > Theme Options > Theme Custom CSS > Global CSS.

.single-product .price ins .amount{
    color: red !important;
}

You may change the color in the code as per your requirement.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @2347281,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you follow the steps outlined below to insert the provided CSS code into your XStore theme:

1. Navigate to the “XStore” section in your website’s dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” area.
4. Click on the “Global CSS” tab.
5. Copy and paste the CSS code provided into the designated field.
6. Ensure to save your changes by clicking “Publish.”

Upon completion, the changes should be reflected on your website as intended check private content area.

.etheme-sales-booster-sticky-panel {
    background-color: transparent !important;
}
.etheme-sales-booster-sticky-panel ul li {
    margin-bottom: 8px;
    width: 75px;
    padding: 12px 6px;
    display: block;
    font-size: 1rem;
    overflow: hidden;
    -moz-border-radius: 20%;
    border-radius: 20%;
    background-color: #000 !important;
}

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Dylan,

Thank you for contacting us and for using XStore.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @kay c,

Thank you so much for purchasing our theme and contacting our support center.

If you are using both Elementor Pro and Pro Elements plugins are active simultaneously, which causes a conflict. To avoid any inconvenience or compatibility issues, we recommend using only one of these plugins at a time.

We hope this resolves the matter to your satisfaction.

If the issue persists, Kindly provide your site wp-admin admin access in the private content area so we can check and help you.

Best regards,
The 8Theme Team

Hello, @nm,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Nakasa,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Ben,

Thank you for your response.

We are currently unable to access your website. To assist you further, we kindly request that you provide the following details in the [private content area]:

– WordPress admin access URL
– Username
– Password

This will allow us to investigate the issue and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Ben,

Thank you for contacting us and for using XStore.

1/ https://prnt.sc/sLmvkSZaaYek – Please read about upsells products here – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
To show them on a single product page the next element can be used – https://prnt.sc/XgXruirGH9Z7

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

2/ If the issue persists, Please providethe URL of the page on which you are facing the issue and your site wp-admin access in the private content area so we can check and help you.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Jennifer,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your reported issue has been successfully resolved. To ensure the changes take effect, we kindly request that you clear your browser cache and check your website again.

As part of the resolution process, we have deactivated the **WP-Optimize – Clean, Compress, Cache** plugin on your site, which has effectively addressed the issue.

For your reference, we have provided an image in the private content area. Please review it at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @pageantapp,

Thank you for contacting us and for using XStore.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Tal,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Tal,

Thank you for your response.

We are pleased to inform you that we have added a new duplicate layout under **XStore Builders > Product Archive Builder**. Additionally, we have updated the include and exclude conditions for the layouts. These changes have successfully resolved the issue you were experiencing.

For your reference, please find an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @d88dcjj,

Thank you for contacting us and for using XStore.

To address the request for hiding the product category in the Related Products Slider, we have implemented a custom CSS code. This has been added under **XStore > Theme Options > Theme Custom CSS > Global CSS**.

We kindly request you to clear your browser cache and check the changes again.

Here is the custom CSS code applied:

.elementor-219546 .elementor-element.elementor-element-1ff5d1de .products-page-cats {  
    display: none !important;  
}  

For your reference, we have also included relevant images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team