Hello, @dash,

Thank you so much for purchasing our theme and contacting our support center.

Please deactivate the Grid Container in the Elementor Settings and check again.

If the issue persists, Please provide your site wp-admin access in the private content area so that we can check and help you.

Best regards,
The 8Theme Team

Hello, @Plethora,

Thank you for your response.

The text of the labels can be changed using the Loco Translate plugin. Create translation for the theme in your language and change the text.

Afterward, You can deactivate the loco translate plugin as per your requirement.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Creatica,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @diderino,

Thank you for contacting us and for using XStore.

This sets the limit of days for products to be labeled as “new”. Tip: setting it to 0 will prevent the “new” label from being added.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @uttam pradhan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/request-a-quote/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @Carneiro,

Thank you for contacting us and for using XStore.

1/ We are currently unable to access the backend of your website. Kindly provide us with wp-admin access, granting administrator privileges, in the private content area so that we can investigate the issue and assist you further.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Jason Lee,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @anli75,

Please create a new topic for a new issue on our support forum to avoid any inconvenience and get prompt assistance.

Thank you for your cooperation.

Best regards,
8Theme Support Team

Hello, @daiwlem,

Thank you so much for purchasing our theme and contacting our support center.

You can configure the variation attributes type by following these steps:

1. Navigate to **WordPress Dashboard** > **Products** > **Attributes**.
2. Select the attribute you wish to edit.
3. Choose the desired type according to your requirements.
4. Save the settings.

For your convenience, we have provided reference images in the private content area.

2/ Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @plnewton,

You are welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @plnewton

Thank you for contacting us and for using XStore.

To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @webdesign,

Thank you for contacting us and for using XStore.

As we can see, you need to change the location of the translation files and their names
https://paste.pics/RAHQV Translation files of the theme should be placed in /wp-content/languages/themes/ folder (System location), with the correct name, for example, xstore-de_DE.po

You need to translate the XStore Core plugin also – https://paste.pics/RAHR6
SYnstem location – /wp-content/languages/plugins folder, examples of names – xstore-core-de_DE.po

After that, please translate the strings under the XStore theme, XStore core plugin, and woo-commerce plugin language files in Loco translate.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Verno,

Thank you for contacting us and for using XStore.

For your convenience, please follow these steps https://woocommerce.com/document/woocommerce-shortcodes/ to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking]

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @uttam pradhan,

Kindly follow the steps below to edit the XStore slider widget:

1. Open the page in Elementor.
2. Select the “Edit XStore Slider Widget” option.
3. Identify the slide currently in use.
4. Navigate to the WordPress dashboard.
5. Go to “Slides” and select the slide you wish to edit.
6. Make the necessary changes as per your requirements and update the slide.

For your convenience, we have provided reference images in the private content area.

We hope this helps.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team