Hello, @Yusufc,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @creatoys,

Thank you for contacting us and for using XStore.

We recommend reviewing the solution provided in this discussion – https://www.8theme.com/topic/how-can-i-add-product-sale-counter-in-the-single-product/#post-377540

Additionally, You need to add a Countdown Timer widget in the Single product builder via elementor. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

For example: https://xstore.8theme.com/elementor3/electronic-mega-market/product/arlo-spotlight-camera-security/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @avenoir,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

We have deactivated third-party plugins on your site, You can re-activate them one by one and see which plugin is causing the issue.

For your reference, please find the relevant images in the private content area.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

Hello, @modestyestore,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for your response.

Please check this topic:
https://www.8theme.com/topic/back-button-buy-now-instead-select-option/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Ombi,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to see the changes.

We have added custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS** as follows:

.et-product-rating-summary progress {
    background-color: gray !important;
}

Please see the image for reference in the private content area.

Best regards,
8Theme Team

Hello, @Aure,

Thank you for reaching out to us with your request.

We recommend reviewing the solution provided in this discussion – https://www.8theme.com/topic/how-can-i-add-product-sale-counter-in-the-single-product/#post-377540

Additionally, You need to add a Countdown Timer widget in the Single product builder via elementor. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @dash,

Thank you for your response.

1/ Unfortunately, there is no such option for it under Header builder via elementor.

2/ You can use Header Builder via customizer for it.

– Access the ‘XStore’ menu, then navigate to ‘Theme Options’ > ‘Header Builder’ > ‘Newsletter’.
– Within the ‘Action Mode’ section, please select ‘Delay’ to set the primary action for displaying your newsletter popup.
– Adjust the ‘Delay (Ms)’ setting to establish the desired time delay, in milliseconds, before the popup is displayed. This adjustment will aid in managing the popup’s appearance frequency.

For visual assistance, you may refer to the image provided at this link:
https://imgur.com/a/zEaWvwf

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-newsletter-popup/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @raj,

Thank you for your response.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear. To assist us in better understanding your issue, could you please provide screenshots with relevant markings and a detailed description of the problem, including your specific goals or desired outcome? This will enable us to review the situation more effectively and offer the appropriate assistance.

Additionally, we would appreciate it if you could share your website’s WP-admin access in the private content area, so we can review your settings and provide further support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Plethora,

Thank you for your response.

1/ Please go to WooCommerce > Settings > Products > Inventory > Stock display format > Never show quantity remaining in stock and save settings.

Please See the image for reference in the private contnet area

Afterward, clear your browser cache and check again

2/ Sure. If the issue persist, Please provide screenshot of the problem so that we will check and help you.

We hope this information is helpful. Should you have any questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Borzum,

Thank you for contacting us and for using XStore.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @Plethora,

Thank you for contacting us and for using XStore.

1/ 2/ Could you kindly provide us with screenshots of the issue you are encountering, along with the URL of the affected page? Additionally, please share your site’s WP-admin access in the private content area so that we can thoroughly investigate and assist you further.

Thank you for your cooperation.

Best regards,
8Theme Support Team

Hello, @Mirko,

Thank you for contacting us and for using XStore.

It is always possible to use the shortcode [etheme_post_meta time=”true” time_details=”true” author=”false” comments=”true” count=”true” class=””] -in post content as an alternative to this option.

Please edit the post > add text block widget on top of the content > add shortcode in it and update it. Please see the images for reference in the private content area.

We hope this helps. Should you have any further inquiries, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mauro,

Thank you for contacting us and for using XStore.

1/ If you wish to Add the FAQs section to the Product page, Please use the XStudio feature and add a section to the single product page template to show on all product pages.

We have recorded a video for you please watch it and follow the steps shown in the video. The video link is in the private content area.

We hope this helps.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

Please note that this feature is for recommending products to be purchased along with the main product.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Etoile de Soie,

Thank you so much for purchasing our theme and contacting our support center.

We have thoroughly reviewed your website on a personal mobile device using both Firefox and Chrome browsers, and we did not encounter any issues. For your reference, we have recorded a video of our findings, which you can view in the private content area.

To assist you further, we kindly request that you record a video demonstrating the issue you are experiencing. Please also provide details regarding the mobile device and browser you are using. This information will help us investigate the matter more effectively and offer the necessary support.

You may use the https://www.loom.com/ screen recording tool that records your screen and uploads it on their website. You may share the URL here.

Thank you for your cooperation.

Best regards,
8Theme Team