Tony Rodriguez

Hello, @Jae,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we made edits to the slider and removed the YouTube video layer, which resolved the problem. For your reference, we have included an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Jae,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to review your website as it appears to be in maintenance mode. To assist you further, we kindly request that you provide us with access to your website’s WordPress admin panel. You may share the login credentials securely in the private content area.

Once we have access, we will be able to thoroughly review your settings and provide the necessary support.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @Anurag,

Thank you for reaching out to us with your concern regarding the product image size on your website. We understand how important it is for the images to appear clear and properly aligned to ensure a great visual experience for your users.

Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/
The size of products comes not from our theme, but from WooCommerce settings in Appearance > Customizer > WooCommerce > Product Images. From your screenshot, it looks like the images are cropped.

Please note that once you change these settings you need to regenerate thumbnails using the appropriate plugin.

Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

We hope this helps. Further assistance you can get from the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, @Boddicker,

Thank you for contacting us and for using XStore.

After thoroughly reviewing your website, we did not identify any issues on our end. It appears that the problem may be related to a cache issue on your browser. We kindly request that you clear your browser cache and check the website again.

To assist you further, we have recorded a video for your reference. You can access the video in the private content area.

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ziogoogle,

Thank you for your response.

We regret to inform you that, at this time, the ‘Include/Exclude URLs’ feature is not available within the XStore Maintenance Mode settings.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

However, you may consider utilizing a third-party plugin to achieve the desired functionality. Please note that the use of such plugins would be at your own discretion and risk.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @ziogoogle,

Thank you for contacting us and for using XStore.

1/ My account page is the default WooCommerce page and all the settings available for this you can find in WooCommerce > Settings > Account. If you want to add any extra fields you need to look for the third-party plugins that allow editing of the WooCommerce login/registration forms because our theme does not have such options.

WooCommerce does not have a lot of options to customize the registration form. Read this post https://quadlayers.com/customize-woocommerce-registration-form/

2/ A/1/ Please set your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

A/ 2/ Afterwards, To display an “Under Construction” or “Maintenance Mode” page while your website is being updated, and to ensure that only administrators have access to the site, you can follow these steps:

1) To activate the maintenance mode on the site please follow the steps:
Navigate to XStore > Maintenance Mode > On. https://imgur.com/a/0uQNppf

You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.
We hope this information is helpful.

2/ Please check your site in logout mode. Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a sleek maintenance page that will be shown to your site visitors. Only registered users with sufficient privileges can view the front end. Switch it off when you’re ready to relaunch the site.

We would like to inform you that by toggling the Maintenance Mode button, you will enable the under-construction page on your website.

Should you not currently possess a maintenance page, you can easily create one by following these steps:

1. Navigate to your Dashboard.
2. Proceed to Pages and select ‘Add New’.
3. Under ‘Page Attributes’, locate the ‘Template’ dropdown menu and select ‘Maintenance’.

For further customization using Elementor, please adjust the page layout settings by choosing the “Maintenance Page” option.

For your convenience, a visual guide is available at the following link:
https://ibb.co/RN2h5Mz
https://imgur.com/a/CldYq4i

Alternatively, if you prefer to use a pre-designed template, you have the option to import a page from our demo content. This can be done through the XStore Control Panel by selecting ‘Import Demos’ and then choosing from the ‘Coming Soon’ demos.

A visual reference for this process can be found here: https://imgur.com/a/VCYyz7c

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Warm regards,
The 8Theme Team

https://www.8theme.com/topic/increase-memory-on-config-php-dont-works-2/#post-429449

Hello, @Nirmalya,

Thank you for contacting us and for using XStore.

To modify the font of the “All Department” menu, please follow the steps below:

1. Navigate to **XStore Builders > Header Builder** via Elementor.
2. Select **Edit Header**.
3. Click on **Edit Department Menu**.
4. Go to the **Style** tab.
5. Under **Dropdown Items**, choose **Edit Typography**.
6. Select the desired font family as per your requirements.
7. Save and update the changes.

For your convenience, we have provided an image reference in the private content area.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

https://www.8theme.com/topic/product-page-category-filter-did-not-work-perfectly/#post-429404

Hello, @joebuston,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have deactivated the Redis Object Cache plugin on your website, which successfully addressed the issue.

For optimal performance and to avoid potential conflicts, we recommend using only one caching plugin (Wp-Rocket) on your website at a time. Running multiple caching plugins simultaneously can lead to compatibility issues, as was the case here.

For your reference, we have included an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ziogoogle,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we made modifications to the header using the Header Builder in XStore via Elementor. This adjustment has resolved the problem.

For your reference, we have included images in the private content area to illustrate the changes made.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Tarique,

Thank you for your response.

If you would like to add the Fox Currency Switcher widget as a dropdown list in the header, please follow the steps below:

1. Navigate to **XStore Builders** > **Edit Header**.
2. Open the header section using Elementor.
3. Add a **Shortcode Widget** to the desired location in the header.
4. Enter the following shortcode: [woocs]
5. Save and update your changes.

FOX is woo currency tool and available as shortcode [woocs] so as the widget.

For your reference, we have included images in the private content area to guide you through the process. Additionally, you may find the following article helpful: https://currency-switcher.com/shortcode/woocs/#google_vignette

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Cavid745,

Thank you for contacting us and for using XStore.

Could you kindly provide us with access to your site’s WordPress admin panel in the private content area? This will allow us to thoroughly review your settings and provide the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Martin,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @raj,

Thank you for your response.

We are pleased to inform you that we have added the Banner Carousel widget to your setup. For your reference, we have included images in the private content area.

We hope this enhancement meets your expectations and proves helpful. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team