Hello, @khurram virk,

We are currently unable to access the backend of your website. Kindly provide valid wp-admin access in the private content area so that we can review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @Gracu_,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and review your website to ensure everything is functioning as expected.

We have updated your website to the latest versions of the XStore theme and the XStore Core plugin, which has addressed the issue.

For your reference, please find the relevant image in the private content area.

If you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Woolwolf,

Thank you for your response.

We are pleased to inform you that the issue has been resolved. Kindly clear your browser cache and review the changes on your site.

Our team has made adjustments to the archive page layout using the XStore builder and commented out the custom CSS code that was causing the issue.

For your reference, we have provided an image in the private content area.

We hope this resolves the matter to your satisfaction. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mina Guo,

We would like to inform you that we have updated Elementor and other relevant plugins to their latest versions, which has successfully resolved the issue you were experiencing.

To ensure optimal performance and compatibility, we kindly recommend that you always use the latest versions of the XStore theme and core plugin on your website.

We hope this resolves your concerns. Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @DashDoor,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.5) and XStore core plugin (5.4.5). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

2/ Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/request-a-quote/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mina Guo,

Thank you for providing the wp-admin access.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your website to verify the changes.

Additionally, we recommend registering your theme using the purchase code under **XStore > Dashboard**. For detailed instructions on how to register or deregister the XStore theme for live or staging websites, please refer to our documentation here:
[How to Register/Deregister XStore Theme]
https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope this information is helpful. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Jenni,

Thank you for providing the wp-admin access.

Please add the next custom CSS code in XStore > Theme OPtions > Theme custom CSS > Global CSS

.etheme-elementor-off-canvas_content li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads, li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--edit-address, li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--xstore-wishlist{
     display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.5) and XStore core plugin (5.4.5). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @ubansal,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

For your reference, we have added custom CSS code under **XStore > Theme Options > Theme Custom CSS > Global CSS**.

Please refer to the image provided in the private content area for further details.

Should you have any further questions or require additional assistance, feel free to reach out.

Best regards,
8Theme Support Team

Hello, @Mina Guo,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mauro,

Thank you for contacting us and for using XStore.

1. XStore includes a built-in “Frequently Bought Together” feature that you can utilize. For more information on how to use this feature, please refer to our theme documentation here: [Frequently Bought Together Documentation](https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/).

Please note that this feature is for recommending products to be purchased along with the main product.

2. Should the XStore “Frequently Bought Together” feature not meet your specific requirements, you are welcome to explore third-party plugins. However, please note that the use of third-party plugins would be at your own discretion and risk.

We hope this information proves helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Chandru,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the issue you are experiencing, along with your website’s WP-admin access in the private content area? This will allow us to investigate the matter and assist you more effectively.

Additionally, please share the URL of the specific page where you are encountering the problem, so we can better understand the situation.

Best regards,
8Theme Support Team

Hello, @Narka,

Thank you for reaching out to us with your concern.

We have thoroughly reviewed the category/grid page on your website and did not encounter any issues. It appears that the problem may be related to cache on your end. We kindly suggest clearing all cache and checking the page again.

We hope this resolves the issue. However, if the problem persists, we would appreciate it if you could provide us with the URL of the page where you are experiencing the issue. Additionally, we kindly request that you record a video demonstrating the steps you are taking and the issue you are encountering. Please upload the video to a file-sharing service and share the link with us.

Thank you for your cooperation. We are committed to resolving your query as quickly as possible.

Best regards,
8Theme Team

Hello, @Ju En,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

For further reference, please see the attached image in the private content area.

Additionally, You can edit header, footer, and single product page layout as per your requirement under XStore builders. Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope this helps. If you have any additional questions or concerns, feel free to reach out.

Best regards,
8Theme Support Team

Hello, @Ju En,

Thank you for contacting us and for using XStore.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear. Could you please provide more detailed information about your specific request or the goal you wish to achieve? This will help us better understand your needs and offer the most appropriate assistance.

Additionally, if possible, we would appreciate it if you could share a video demonstrating the issue. This will greatly aid us in understanding the situation more clearly.

Thank you for your cooperation, and we look forward to assisting you further.

Best regards,
The 8Theme Team