Hello, @elrincondelanena.moda@gmail.com,

Thank you for contacting us and for using XStore.

To change the background color of the mobile header, We kindly request that you add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

@media only screen and (max-width: 767px) {
.elementor-12206 .elementor-element.elementor-element-e711a7d:not(.elementor-motion-effects-element-type-background){
    background-color: unset !important;
}
}

We hope this solution addresses your needs. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @d88dcjj,

Thank you for contacting us and for using XStore.

To assist you more effectively, could you kindly provide the following details:
1. A screenshot of the “hide the out-of-stock overlay” feature on the product.
2. The URL of the specific page where you would like the “out-of-stock overlay” to be hidden.

Additionally, we kindly request access to your site’s WordPress admin panel. Please share the credentials securely in the private content area so that we can thoroughly review the issue and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @JiPanditJI,

Thank you for contacting us and for using XStore.

Please, check the latest answer on that topic -> https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-363427. There is described a solution that should be useful for you, by adding the next code to your child-theme/functions.php:

add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

Note: there is no need in downloading files because such code is already built-in in the update that was already released.

Kind regards,
The 8theme’s team

Hello, @Cristina,

Thank you for reaching out to us. We appreciate your inquiry.

Regarding your question, identifying which plugins may not be useful for your website depends on your specific needs, the functionality you require, and the overall performance of your site. To assist you better, we recommend reviewing the purpose of each installed plugin and determining whether it aligns with your website’s goals. Additionally, you may want to consider the following:

1. **Redundancy**: Check if multiple plugins are performing the same function. If so, you can deactivate and remove the duplicates.
2. **Performance Impact**: Identify plugins that may be slowing down your website. Tools like performance analyzers can help pinpoint resource-heavy plugins.
3. **Relevance**: Evaluate whether each plugin is actively contributing to your site’s functionality or if it is no longer needed.
4. **Compatibility**: Ensure all plugins are compatible with your theme and the latest version of WordPress.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We hope this helps.

Best regards,
8Theme’s Team

Hello, @LVRB Love’s Rebel,

Thank you for your response.

We would like to address the issue you mentioned regarding the “Buy Now” button and the occasional AJAX error. Upon investigation, it appears that the issue may be caused by a third-party plugin.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @KSP ELECTRONICS,

Thank you for you response.

We kindly request that you provide us with your website’s WordPress admin access in the private content area. This will allow us to thoroughly review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @KSP ELECTRONICS,

We have sent a request, please check : https://pasteboard.co/uFNUTIz1obuR.png

Additionally, we would appreciate it if you could provide the following details to help us address the issue effectively:
1. A video demonstrating the problem.
2. The URL of the page where the customized footer is not appearing.
3. Your site’s WordPress admin access (shared securely in the private content area).

Once we have this information, we will promptly investigate the issue and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Gracu_,

Thank you for reaching out to us.

If you would like to utilize the default product archive page layout through the Customizer, please follow these steps:

1. Navigate to **XStore Builders > Product Archive Builder**, remove the template condition, and update it.
2. Then, go to **XStore > Theme Options > WooCommerce > Shop**, where you can adjust the default layout settings as needed and publish the changes.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @KSP ELECTRONICS,

Thank you for contacting us and for using XStore.

We regret to inform you that we are unable to view the video you provided. For your reference, please see the attached image here: https://pasteboard.co/QAlgk1l3Azxs.png

To facilitate the process, we kindly request you to upload the video to https://streamable.com/
-and share the URL with us in the private content area.

Additionally, we would appreciate it if you could provide the following details to help us address the issue effectively:
1. A video demonstrating the problem.
2. The URL of the page where the customized footer is not appearing.
3. Your site’s WordPress admin access (shared securely in the private content area).

Once we have this information, we will promptly investigate the issue and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Sahajanand Electricals,

Thank you for contacting us and for using XStore.

1/ We understand that it is asking for a registration key, and we are here to assist you.

Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

Unfortunately, if you want to import templates from the Revolution slider or WPBakery template library you need to buy the personal license of plugins. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

– Slider Revolution, here are steps on how to add a slider from our demo to your own website:
1/ Download “Revolution sliders from XStore Demos” from https://www.8theme.com/downloads/ > unzip it and find exactly this slider – https://prnt.sc/qNU7RiHgBj-z
2/ XStore > Plugins Installer > install and activate Slider Revolution plugin > go to settings of the plugin and import the demo slider – https://prnt.sc/knQFVSQKYlRi > https://prnt.sc/Dihu8dPL7EIK > https://prnt.sc/3q3DY9j3FYnB
3/ Edit slider settings https://prnt.sc/E5eWjEOnUM7L > select product category for the content – https://prnt.sc/3tXP3zTIrMfI
4/ Edit a page > Add the slider element https://prnt.sc/K2MDWJIxEcZu and select the module – https://prnt.sc/M0mssm-MFkcc

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Yasir Alam 8Theme,

Thank you for providing the wp-admin access.

We are pleased to inform you that your issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected.

For your reference, please find the relevant image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with your website’s wp-admin access in the private content area. This will allow us to review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Vaibhav,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue with the “Live Paste” feature.

We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/pfldncs – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We hope this helps.

Warm Regards,
The 8Theme Team

Hello, @Mario,

Thank you for contacting us and for using XStore.

The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked https://prnt.sc/QZxqRU4VwF5S ).

By default, WooCommerce does not provide a built-in option to make the “Additional Information” fields mandatory. It is designed to be optional because it’s often used for extra comments or instructions that may not apply to all orders.

To make it mandatory, you need to either:

Use a 3rd-Party Plugin but at your own risk and Add Custom Code.

there is no default toggle or setting in WooCommerce for this functionality, but both approaches—plugin or custom code—are straightforward ways to achieve it.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, @choc,

To modify the text for “Find a category” and “Find a brand,” we recommend using the Loco Translate plugin. You can find detailed instructions in our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Please follow these steps to make the necessary changes:

1. Navigate to **Loco Translate > Plugins > XStore Core Plugin Language File**.
2. Update the text as per your requirements.
3. Refer to the image provided in the private content area for additional guidance.

Once you have successfully updated the text, you may deactivate the Loco Translate plugin if it is no longer needed.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team