Tony Rodriguez

Hello, @Sayan Kundu,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your mobile browser cache to ensure everything is functioning correctly.

Additionally, we have deactivated the LiteSpeed Cache plugin on your website.

For further reference, please watch the video provided in the private content area.

2/ Regarding the issue with the off-canvas cart progress bar, we kindly recommend referring to our theme documentation for detailed guidance:

https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/
https://www.8theme.com/documentation/xstore/xstore-features/cart-checkout-progress-bar/

We hope this information is helpful. Please feel free to contact us if you need further assistance.

Best regards,
8Theme Team

Hello, @kmc,

Thank you for contacting us and for using XStore.

1/ Kindly ensure that your website is running the latest versions of the WordPress (6.7.1) and XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ Our theme provides a feature in which you can set Badges on products. You can find this option in under Dashboard > XSTORE > Theme Options > WooCommerce > Shop Elements > Product badges : https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

3/ To modify the single product page layout, please follow these steps:

1. Navigate to **XStore Builders > Single Product Builder**.
2. Open **Elementor** and select **Edit Layout**.
3. Click on **Edit Product Images**.
4. Enable the **Sale Flash** option and update the changes.

For further guidance, please refer to our theme documentation here:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope this helps. If you need any further assistance, please feel free to contact us.

Best regards,
8Theme Team

Hello, @Igor,

Thank you for contacting us and for using XStore.

We noticed that you are currently using the XStore Checkout Multistep widget, which is designed to display the shipping cost details as part of the checkout steps. By default, this layout does not show the shipping costs in the right-hand area. However, we do offer an option to display this information within the order details section. You can refer to this example for guidance: https://prnt.sc/QqVXB3JcqOT_

We recommend trying to adjust the position of the content and reviewing the results. Should you require further assistance, please feel free to provide us with the correct wp-admin access credentials in a private message, and we will be happy to assist you.

Best regards,
The 8Theme Team

Hello, @nebcreative,

Thank you for your response.

1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

2/ We kindly request you to navigate to **XStore > Theme Options > Blog > Blog Layout > Sidebar only for blog page**, enable the option, and then publish the changes.

3/ Are you referring to the “About Us” page content appearing beneath the navigation header bar? This occurs because the header overlap option is enabled in the Header Builder.

For your reference, please find the images attached in the private content area.

If you would like to make any changes, kindly provide detailed information regarding your request or the specific outcome you wish to achieve. This will allow us to review the matter and assist you accordingly.

Should you have any further questions, please feel free to reach out.

Best regards,
8Theme Team

Hello, @Davor,

Thank you for your response.

Kindly provide your website’s WordPress admin access in the private content area so that we can thoroughly review your settings and assist you accordingly.

Should you have any questions, please feel free to reach out.

Best regards,
8Theme Team

Hello, @mcoolzh,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning correctly.

Additionally, you can edit the header by navigating to **XStore Builders > Header Builder via Elementor. For further guidance, please refer to the following documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @PopsJ,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not identify any issues. We have recorded a video for you. Please watch it for reference. The video link is in the private content area.

To assist you more effectively, we kindly ask you to provide a detailed description of the specific problem you are facing or the exact outcome you wish to achieve.

Additionally, to better understand the issue, we would appreciate it if you could record a video demonstrating the steps you are taking and the problem encountered. Please upload the video to any file-sharing service and share the link with us.

Your cooperation is greatly appreciated, and we look forward to resolving your inquiry as soon as possible.

Best regards,
8Theme Team

Hello, @XStore | قالب WooCommerce متعدد الأغراض,

Thank you so much for purchasing our theme and contacting our support center.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

Best Regards,
8Theme’s Team

Hello, @Eduardo,

Thank you for contacting us and for using XStore.

1/ To assist you with the customization of your theme color, we kindly ask you to refer to our detailed theme documentation available at the following link: https://www.8theme.com/documentation/docs/theme-options-styling-colors/

For modifications related to certain widget or element colors via Elementor, please proceed by editing the page with the Elementor plugin. Navigate to the ‘Style’ tab to adjust the colors according to your preferences and ensure to save the updates.

You can edit the shop page under XStore builders > Product archive builder > Edit archive template > edit style > Change color as per your requirement and update it.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ Furthermore, To better understand and address your issue, could you please provide a screenshot indicating the specific color changes you wish to implement on your website? This will help us in providing more targeted assistance.

Thank you for your cooperation. We look forward to assisting you promptly.

Best Regards,
The 8Theme Team

Hello, @Cristina,

Thank you for your response.

You can modify the mobile menu by navigating to **XStore > Theme Options > Header Builder > Mobile Menu.

Additionally, the mobile menu consists of two tabs: Menu and Categories.

– To edit the Menu, go to Appearance > Menus > Mobile Menu.
– To edit the Categories, navigate to WordPress Dashboard > Products > Categories.

For your reference, please find an image attached in the private content area.

We hope this information is helpful. Please feel free to reach out if you need further assistance.

Best regards
8Theme Team

Hello, @Cristina,

You are welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Support Team

Hello, @AC,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

To address the issue, we have modified the single product page layout by navigating to:
**XStore Builders > Single Product Builder via Elementor > Edit Single Product Page Layout**
We have removed the “Add to Wishlist” widget and updated the page accordingly.

For your reference, we have attached images in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Anurag,

Thank you for your response.

We understand that you would like the breadcrumb structure to appear as “Shop > Product Name” and to remove the duplicate “Shop” entry in the breadcrumbs, such as:

Home > Shop > Earrings

To assist you further and review your settings, we kindly request that you provide us with access to your site’s WordPress admin panel. Please share the credentials securely in the private content area so we can investigate the issue and help resolve it promptly.

Best regards,
The 8Theme Team

Hello, @Anurag,

Thank you for your response.

We kindly request you to follow the solution at the following link: https://www.8theme.com/topic/breadcrumbs-are-showing-again-like-a-single-page-twice/#post-433494

After implementing the solution, please clear your browser cache and check your website again. The breadcrumbs should then display correctly in the format: Shop > Item Name.

We hope this resolves the issue for you. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Anurag,

Thank you for reaching out to us with your concern.

You need to modify the settings as follows: Navigate to Settings > Permalinks > Product Permalinks > Custom Base, and change “/shop/” to “/product/”. This adjustment will address the concern you were experiencing.

For your reference, we have included a screenshot in the private content area of our correspondence.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team