Tony Rodriguez

Hello, @liang,

Thank you for your response.

We have disabled the XStore transparent/overlap header by navigating to **XStore Builders > Header Builder via Elementor > Edit Header Template > Edit Container**, and we have updated the settings accordingly.

For your reference, please find the relevant images in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

**Best regards,**
8Theme Team

Hello, @Matt123,

Thank you for contacting us and for using XStore.

If you are using the banner widget, Kindly edit banners widget > Style > Image > Size > Enter image size (Ex.: “medium”, “large” etc.) or enter the size in pixels (Ex.: 200×100 (WxH)) as per your requirement and update it.

Please see the image for reference in the private content area.

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @joebuston,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to confirm the changes.

To address the issue, we have disabled the “Prev/Next” navigation in **XStore > Theme Options > WooCommerce > Single Product Page > Layout**, which has resolved the problem.

For your reference, we have provided an image in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

**Best regards,**
8Theme Team

Hello, @Terpsauce,

Thank you for contacting us and for using XStore.

About the export = full site migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes. Read more – https://wordpress.org/plugins/duplicator/

Theme Options has an Import/Export tab.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @plintamdf,

Thank you for your kind words and for your continued support of our themes. We sincerely appreciate it!

Regarding your inquiry, we have reviewed your website and noticed that you are using the **Product Archive Builder** layout in **XStore Builders**.

If you would like to change the banner on the shop page, please follow these steps:

1. Navigate to **XStore Builders** > **Product Archive Builder**
2. Edit the **Archive Template**
3. Add a **Shortcode Widget**
4. Paste the **Static Block Shortcode** into the widget
5. Update the template

For your reference, we have provided images in the **Private Content Area**.

Additionally, we recommend reviewing our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Please feel free to reach out if you need any further assistance.

**Best regards,**
**8Theme Team**

Hello, @liang,

We would like to inform you that the memory size has been increased by adding the following code to the **wp-config.php** file using the **File Manager** plugin.

define('WP_MEMORY_LIMIT', '512M');

After completing this update, we have removed the **File Manager** plugin from your website for security and optimization purposes.

Additionally, if you require further adjustments to the system requirements, you may do so via **cPanel** or contact your hosting service provider for assistance.

We hope this information is helpful. Please feel free to reach out if you need any further support.

**Best regards,**
**8Theme Team**

Hello, @Siddharth,

Thank you for your message. We appreciate your support and will review the matter. Please feel free to reach out if you require any assistance from our side.

Best regards,
8Theme’s Team

Hello, @Siddharth,

Thank you for your response.

1. During our investigation, we activated the XStore parent theme on your website and did not encounter any issues. It appears that the problem is related to the XStore child theme currently in use.

We kindly recommend reviewing the customizations made to your child theme with your website developer and requesting their assistance in resolving the issue.

2. Additionally, we have checked the single product layout using Elementor under **XStore Builders > Single Product Builder** and noticed that you are using a custom “Add to Cart” widget.

To ensure optimal functionality and avoid any potential issues, we recommend using the **XStore “Add to Cart/Buy Now” button widget** instead.

We hope this information is helpful. Please feel free to reach out if you need any further assistance.

**Best regards,**
8Theme Team

Hello, @Anurag,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ For detailed guidance on Fake Sale Popup, please refer to our documentation available at: https://www.8theme.com/documentation/docs/fake-sale-popup-2/

Should you wish to customize the Fake Sale Popup to display locations within country and its cities, please follow these steps:

1. Go to Sale Booster.
2. Select ‘Fake Sale Popup’.
3. Click on ‘Edit Settings’.
4. Navigate to ‘Locations Description’.
5. Add or remove locations as required.
6. Save your settings.

For your reference, please see the attached image which illustrates these steps. https://paste.pics/RCHSV

2/ Found that the issue was caused by saving emojis. Save your locations without emoji, for example, https://prnt.sc/IQogaQrdJNsZ
Also, contact your hosting provider and ask them to fix the DB field’s collation type that didn’t support all emoji. Probably it is set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.

Here you can find a description of the same issue https://support.advancedcustomfields.com/forums/topic/emoji-removed-from-custom-fields/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @js tech,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Wenen,

1/ We are unable to access your website backend. Please see the image for reference in the private content area.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme Team

Hello, @brlevixy,

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to confirm the changes.

To address the issue, we translated the necessary text/words in **Loco > Plugins > XStore Core Plugin**, which has resolved the problem.

For future reference, you can find and modify text in the following locations:
– **Loco > Themes > XStore**
– **Loco > Plugins > XStore Core Plugin**
– **Loco > Plugins > WooCommerce Plugin**

Additionally, we have provided reference images in the private content area for your convenience.

We hope this helps! Please feel free to reach out if you need any further assistance.

**Best regards,**
8Theme Team

Hello, @liang,

We would like to inform you that the issue was caused by a memory limit of 256M. We have increased the memory limit to 512M, which has successfully resolved the problem.

We hope this information is helpful. Please feel free to reach out if you need any further assistance.

Best regards,
8Theme Team

Hello, @Cataclyps,

Thank you for contacting us and for using XStore.

1/ You can edit the checkout page using Elementor by accessing **XStore Builders > Checkout Page Builder**. Detailed instructions can be found in our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

2/ To remove the unnecessary fields on the checkout page, we kindly request you to review and implement the custom code.

To remove the City & State fields, please add the following code under functions.php file locates in your child theme:

add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );

// Our hooked in function - $fields is passed via the filter!
function custom_override_checkout_fields( $fields ) {
    unset( $fields['billing']['billing_city'] );
    unset( $fields['billing']['billing_state'] );

    return $fields;
}

You can remove more fields from this list:

billing_first_name
billing_last_name
billing_company
billing_address_1
billing_address_2
billing_city
billing_postcode
billing_country
billing_state
billing_email
billing_phone

We trust this will assist you in achieving the desired outcome.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @muhammad,

Thank you for your response.

By default, WooCommerce does not offer the functionality to filter products by color (or any attribute) independently without selecting other attributes like size.

Here’s how it works:

WooCommerce treats product attributes (e.g., color, size) as part of variations. This means that to filter products, you typically need to select all required attributes (e.g., both color and size) to see the variation gallery images.

Unfortunately, the default WooCommerce setup does not allow filtering by a single attribute (like color only) out of the box.

To achieve the behavior you’re looking for (filtering products by color without selecting size), you’ll need to use a third-party plugin. These plugins are developed by external providers and can extend WooCommerce’s functionality. However, please note that using third-party plugins is done at your own risk.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team