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Viewing 30 posts - 1,741 through 1,770 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Chandru,

    Thank you for your response.

    To better understand the concept, could you kindly provide an example along with full-page animation screenshots, similar to a mobile splash screen?

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @RahulDasOp,

    Thank you for using our theme and for contacting us.

    To change the Wishlist Quantity Background Color in the Mobile Footer, Please add the next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS:

    .et-mobile-panel .et-quantity {
      background-color: #ffffff !important;
      color: #ff1010 !important;
    }

    You can change the color code as per your requirements.

    We hope this helps. Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @RahulDasOp,

    Thank you for contacting us and for using XStore.

    If you would like to add the Fox Currency Switcher widget as a dropdown list in the header, please follow the steps below:

    1. Navigate to **XStore Builders** > **Edit Header**.
    2. Open the header section using Elementor.
    3. Add a **Shortcode Widget** to the desired location in the header.
    4. Enter the following shortcode: [woocs]
    5. Save and update your changes.

    FOX is woo currency tool and available as shortcode [woocs] so as the widget.

    For your reference, we have included images in the private content area to guide you through the process. Additionally, you may find the following article helpful: https://currency-switcher.com/shortcode/woocs/#google_vignette

    We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Chandru,

    Thank you for reaching out to us.

    Yes, it is possible to add a flash screen animation before the homepage becomes visible. The XStore theme provides this option under **Theme Options > General/Layout > Site Preloader**.
    https://paste.pics/SV00X

    We hope this information is helpful. Please feel free to reach out if you have any further questions.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @amiseo,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected correctly.

    To address the issue, we made the following adjustments:

    – Edited the header for the entire site via **XStore Builder**.
    – Navigated to **Header Builder > Edit Container** in **Elementor**.
    – Disabled the **XStore Transparent/Overlap** option and updated the settings.

    For your reference, we have attached images in the private content area.

    Should you require any further assistance, please do not hesitate to reach out.

    **Best regards,**
    **8Theme Team**

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @RahulDasOp,

    Thank you for reaching out to us and for choosing XStore. We appreciate your support.

    1. To remove the white background from the navigation menu, please add the following custom CSS code under **XStore > Theme Options > Theme Custom CSS > Global CSS**:

    .nav-sublist-dropdown {
      background-color: transparent !important;
      border: unset !important;
    }

    2. You can modify the color of the dropdown menu items by navigating to **XStore Builders > Header Builder via Elementor > Edit Nav Menu** and adjusting the settings as per your preference. Once updated, the changes will be applied accordingly.

    For your reference, we have provided an image in the private content area.

    We hope this information is helpful. Please feel free to reach out if you need any further assistance.

    **Best regards,**
    **8Theme Team**

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rahul kumar,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We would like to inform you that there are two header builders available, and you can choose the one that best suits your preferences. Please note that the Elementor Header Builder takes higher priority. Therefore, when both header builders are active simultaneously, the content created with Elementor will be displayed on the frontend.

    If you wish to display the content from the theme options instead, you can either delete the header template created with Elementor or adjust its display conditions accordingly – https://prnt.sc/WMpRw3pl_wwc

    2/ Could you please provide temporary wp-admin access and screenshots of the problem? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nachodiaz,

    Thank you for bringing this to our attention. We understand your concern regarding the inability to scroll through products on mobile devices when using the “5-column grid” or “6-column grid” layout.

    This behavior occurs because mobile screens typically have limited width, which makes it challenging to display 5 or 6 columns properly. When these layouts are applied, the available space is too constrained to accommodate all columns effectively, which may result in restricted scrolling or an incomplete display of products.

    To resolve this issue and provide a seamless user experience, we recommend the following:

    Opt for Fewer Columns on Mobile: Use a layout with fewer columns (e.g., 2 or 3 columns) specifically for mobile devices. This ensures that the products are displayed clearly and scrolling works as intended.

    If you’d like assistance in making these changes or configuring your site for optimal display on mobile, feel free to reach out to us. We’re happy to help you fine-tune your website for the best user experience.

    Thank you for choosing XStore.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdullah Hashmi,

    Thank you for contacting us and for using XStore.

    Kindly provide screenshots of the issue, clearly marking the area where the white border appears. Additionally, please share your WordPress admin access details in the private content area so that we can thoroughly review your settings and assist you more effectively.

    We appreciate your cooperation and look forward to resolving this for you.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Innate,

    Thank you for contacting us and for using XStore.

    If you wish to replace the breadcrumbs background image on the archive page (shop and category pages), please follow these steps:

    1. Navigate to **XStore Builders**.
    2. Select **Product Archive Builder**.
    3. Click on **Edit Archive Template**.
    4. Make the necessary changes to the banner as per your requirements.
    5. Save and update the changes.

    Please see image for reference in private content area.

    Furthermore, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Boddicker,

    Thank you for contacting us and for using XStore.

    Currently, our theme does not include an option to display “brands” values on the checkout page by default. However, you may be able to achieve this by using custom code or a third-party plugin.

    Please note that any further customization falls beyond the scope of our standard support services. If you require additional modifications, we kindly invite you to submit a request through our https://www.8theme.com/account/#etheme_customization_panel -Kindly be advised that customization services may incur additional charges.

    Please let us know if you have any further questions.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Fabricehty,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ If you would like to edit/change the shop page banner, please follow these steps:

    1. Navigate to **XStore Builders**.
    2. Select **Product Archive Builder**.
    3. Click on **Edit Archive Template**.
    4. Make the necessary changes to the banner as per your requirements.
    5. Save and update the changes.

    For your convenience, we have recorded a video tutorial to guide you through the process. You can find the video link in the private content area.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    2/ Please navigate to Appearance > Widgets > Shop sidebar area > Static block.

    Please see the image for reference in the private content area.

    We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PMadalin,

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Subho,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to confirm the resolution.

    For your reference, we have provided images in the private content area.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @cheetah,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
    https://paste.pics/SOGEQ

    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

    Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

    3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

    Do not import a few versions altogether, it will create a mess.

    3/ Please always use a one-page builder at the same time to avoid any inconvenience (Elementor)

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PMadalin,

    Thank you for providing us with the WP-Admin access.

    We have reviewed your website on a personal mobile device and did not find any issues. Please note that the breadcrumbs background image does not appear on mobile, and the “Buy Now” button has been disabled under **XStore Builders > Single Product Builder** via **Elementor**.

    For your reference, we have attached an image in the private content area.

    We hope this information is helpful. Please let us know if you need any further assistance.

    **Best regards,**
    **8Theme Team**

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @carinachan2000,

    Thank you for contacting us and for using XStore.

    1/ If you would like to change or remove the banner image on the Men’s Shoes page, please follow these steps:

    1. Navigate to **XStore Builders** > **Product Archive Builder**
    2. Select **Edit Archive Template**
    3. Click on **Edit Section**
    4. Go to the **Style** tab
    5. Locate the **Background Image** option and modify or remove it as needed
    6. Save and update the changes

    For your reference, please find the relevant images in the private content area.

    2/ We would like to clarify the difference in functionality between the Men’s Shoes and Women’s Shoes pages.

    The Men’s Shoes page is an archive/shop page and utilizes the Archive Products widget, which is specifically designed for archive pages. However, the Women’s Shoes page is not an archive page (such as a shop or category page), which is why the Archive Products widget cannot be used there.

    As an alternative, we kindly recommend using one of the following widgets: Products Grid, Products List, or Products Carousel. These options should provide a suitable solution for displaying your products effectively.

    We hope this information is helpful.

    3/ The **Men’s Shoes** page is a shop (archive) page. To edit an archive page, we kindly recommend referring to our theme documentation, which provides detailed guidance:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    We hope this information is helpful.

    Additionally, to ensure efficient support and avoid any inconvenience, we kindly ask that you create a new topic for each issue on our support forum. This will allow us to provide prompt and accurate assistance.

    Should you have any further questions, please do not hesitate to reach out.

    **Best regards,**
    **8Theme Team**

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @RahulDasOp,

    Thank you for contacting us and for using XStore.

    1/ To assist you with the customization of your theme color, we kindly ask you to refer to our detailed theme documentation available at the following link: https://www.8theme.com/documentation/docs/theme-options-styling-colors/

    For modifications related to certain widget or element colors via Elementor, please proceed by editing the page with the Elementor plugin. Navigate to the ‘Style’ tab to adjust the colors according to your preferences and ensure to save the updates.

    You can edit the shop page under XStore builders > Product archive builder > Edit archive template > edit style > Change color as per your requirement and update it.
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    2/ Furthermore, To better understand and address your issue, could you please provide a screenshot indicating the specific color changes you wish to implement on your website? This will help us in providing more targeted assistance.

    Thank you for your cooperation. We look forward to assisting you promptly.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PMadalin,

    Thank you for contacting us and for using XStore.

    Could you please provide the URL of the page where you are experiencing the issue, along with your WordPress admin access in the private content area? This will allow us to review your settings in detail and assist you in completely removing the default image from the breadcrumbs.

    We appreciate your cooperation and look forward to resolving this for you.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Yusufc,

    Thank you for contacting us and for using XStore.

    If you would like to disable the product footer on hover, please follow these steps:

    1. Edit the page using Elementor.
    2. If you are using the Product Grid widget, open its settings.
    3. Navigate to the **Hover Effects** section.
    4. Select **Disable** and update the changes.

    For your reference, we have provided an image in the private content area.

    If the issue persists, kindly share the URL of the page where the product footer appears on hover, along with your WordPress admin access details in the private content area. This will allow us to review your settings and assist you further.

    Please let us know if you need any additional support.

    **Best regards,**
    **8Theme Team**

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kevinkipngetich,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and plugin cache, then check your website to ensure everything is functioning correctly, as cached data may have been causing the issue.

    If you require any further assistance, please do not hesitate to contact us.

    **Best regards,**
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdullah Hashmi,

    Thank you for contacting us and for using XStore.

    1/ We understand that it is asking for a registration key, and we are here to assist you.

    Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

    We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

    The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

    Unfortunately, if you want to import templates from the Revolution slider or WPBakery template library you need to buy the personal license of plugins. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

    – Slider Revolution, here are steps on how to add a slider from our demo to your own website:
    1/ Download “Revolution sliders from XStore Demos” from https://www.8theme.com/downloads/ > unzip it and find exactly this slider – https://prnt.sc/qNU7RiHgBj-z
    2/ XStore > Plugins Installer > install and activate Slider Revolution plugin > go to settings of the plugin and import the demo slider – https://prnt.sc/knQFVSQKYlRi > https://prnt.sc/Dihu8dPL7EIK > https://prnt.sc/3q3DY9j3FYnB
    3/ Edit slider settings https://prnt.sc/E5eWjEOnUM7L > select product category for the content – https://prnt.sc/3tXP3zTIrMfI
    4/ Edit a page > Add the slider element https://prnt.sc/K2MDWJIxEcZu and select the module – https://prnt.sc/M0mssm-MFkcc

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Md Abdulla Al Mamun,

    Thank you for reaching out to us.

    1/ The issue you are experiencing may be related to how the plugin handles external image URLs compared to uploaded images. Some plugins do not automatically resize or crop external images to match the predefined dimensions of your theme. Featured Image with URL plugin is a third-party plugin.

    We recommend checking the plugin settings to see if there is an option to adjust image sizes. We also recommend contacting the plugin author/support team for further assistance.

    2/ We kindly request that you create a new topic for each issue on our support forum. This will help us ensure a smooth support process and provide you with prompt assistance.

    Best regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PMadalin,

    Thank you for your response and for following our instructions carefully.

    We appreciate your efforts in applying the necessary patches, disabling cache plugins beforehand, and adding the provided code to the functions.php file of your child theme. It’s great to hear that everything seems fine now.

    Please continue to monitor the situation, and do not hesitate to reach out if the issue persists or if you need any further assistance. We are always happy to help.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Terpsauce,

    (brands we trust) area used the XStore Brand carousel widget when Brands enabled in XStore > Theme Options.

    it is logical that our brands widget for elementor works only with our brands especially since it was created before woocommerce created its own brands. If you want to have the same widget with default brands of woocommerce plugin, You can write woocommerce plugin and elementor plugin https://wordpress.org/support/plugin/woocommerce/ https://wordpress.org/support/plugin/elementor/ as it does not depend on the theme You are using.

    if you want us to develop a new widget that would work with the default woocommerce brands when our brands are disabled, you can submit a request to our customer requests page https://www.8theme.com/taskboard/ and there we will start to see how many other clients vote for it.

    Another option that can be used right now is to use dynamic tags, for example https://prnt.sc/xlYqvtlOQKR0

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @brlevixy,

    Thank you for your prompt response.

    We have reviewed your website and did not find the word “All” in the mobile menu.

    For your reference, please find the attached image in the private content area.

    Should you require any further clarification, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Terpsauce,

    Thank you for your response.

    1. We would like to clarify that we have not made any changes or modifications to your website, except for inserting pre-built banners using XStudio.

    2. We have thoroughly checked your website on both a Windows laptop and an Android mobile device, and we did not encounter any issues. For your reference, we have recorded a video demonstrating our findings, which you can view in the private content area.

    We kindly request that you clear your browser cache and server cache, then check your website again. Alternatively, you may try accessing your website using a fresh browser. We hope this helps resolve the issue.

    If the issue persists, please disable the CDN or server cache and provide private screenshots. Additionally, let us know the specific device on which you are experiencing the issue so that we can investigate further and assist you accordingly.

    Should you require any further assistance, please do not hesitate to reach out.

    **Best regards,**
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Terpsauce,

    Thank you so much for purchasing our theme and contacting our support center.

    In the latest WooCommerce update, a “Brands” feature was introduced. As a result, we renamed our brands to ensure there is a clear distinction https://prnt.sc/zljasSUqzVw2 The brands you are currently using are part of the functionality provided by the WooCommerce plugin.

    We kindly recommend contacting WooCommerce support for further assistance regarding this matter – https://wordpress.org/support/plugin/woocommerce/

    Our Brands can be disabled via Theme Options > Woocommerce > Shop elements > Brands >
    Enable brands > Off.

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Terpsauce,

    Thank you for providing access to the WordPress admin panel.

    We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to see the updates.

    We have edited the page and inserted the banner using XStudio. You can find more details about this feature here:
    https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    We hope this helps. Please feel free to reach out if you need any further assistance.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @liang,

    You’re welcome.

    **Best regards,**
    8Theme Team

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Viewing 30 posts - 1,741 through 1,770 (of 13,902 total)