Tony Rodriguez

Hello, Luis,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for your response.

During our investigation, we activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.

We recommend reviewing your child theme code customization or considering the use of a new child theme to address the issue.

You can download new XStore child theme here: https://www.8theme.com/downloads/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Hassan,

Thank you for contacting us and for using XStore.

To display products from a specific category, please follow these steps:

1. Edit the **Products Grid** widget.
2. Navigate to the **Data Source** section.
3. Select **All Products** as the data source.
4. Under **Taxonomy Type**, choose **Categories**.
5. Add the desired category and update the settings.

For your reference, we have provided images in the private content area.

We hope this information is helpful. Please let us know if you need any further assistance.

Best regards,
8Theme Team

Hello, @muhammad,

Thank you for contacting us and for using XStore.

We would like to inform you that WPML is a premium plugin designed to facilitate multilingual translations on your website.

When you are ready to add additional languages, WPML is a powerful plugin that we recommend for creating a multilingual website. It is compatible with XStore and will enable you to manage translations across multiple languages efficiently https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ . WPML also offers multi-currency functionality, which should cover your needs for both multilingualism and multi-currency support.

Alternatively, Loco Translate is a complimentary plugin that enables on-site translations through the Dashboard. For further information, please visit: https://wordpress.org/plugins/loco-translate/

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you require translation for a single language, we recommend utilizing the Loco Translate. Detailed instructions can be found here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @EE Eric,

Thank you for reaching out to us. We sincerely apologize for any delay in our response, as it was the weekend.

1/ At present, XStore allows for the addition of only one custom tab with content for each individual product. This can be configured by navigating to **Edit Product > XStore Options**. For your reference, we have provided an image in the private content area.

However, if you wish to add multiple custom tabs globally across all products, you can achieve this by using the **XStore Builder**. Simply go to **Single Product Builder with Elementor**, add the desired product tabs, and update the settings. These tabs will then be displayed on all products.

2/ Should you require more custom tabs with content for each individual product, tab beyond these options, we suggest exploring third-party plugins such as:

– WooCommerce Documentation on Editing Product Data Tabs: https://docs.woocommerce.com/document/editing-product-data-tabs/
– YIKES Easy Custom WooCommerce Product Tabs: https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

We trust this information will be helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @muhammad,

Thank you for reaching out to us. We sincerely apologize for any delay in our response due to the weekend.

In the Variations tab, assign images only to the “Color” variations, not to the “Size” variations.

By default WooCommerce variation creates all possible combinations of attributes (Color + Size). This means each variation includes both Color and Size options. If you want images to change only based on Color, follow these steps:

Go to Products > All Products and edit your variable product
Go to the Variations tab in the Product Data section.
Add Variation Image Gallery images only to the variations where the Color changes, even if they also include Size.

Example:

Red – Small → Upload Red Image
Red – Medium → Use the same Red Image
Blue – Small → Upload Blue Image
Blue – Medium → Use the same Blue Image

Click Save Changes and then Update the product.

We hope this helps. Please let us know if you need any further assistance.

Best regards,
8Theme Team

Hello, @Subho,

1/ Kindly ensure that your website is running the latest versions of the WordPress (6.7.2) and XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

If the issue persists, Please describe your problem in detail what exactly you want or your desired goal.

Furthermore, Please provide a screenshot of the problem with a mark on it for my better understanding.

Best Regards,
8Theme’s Team

Hello, @Boddicker,

Thank you for reaching out to us with your concern.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes take effect.

To address the issue, we followed these steps:

1. Accessed the **‘XStore’** section within the administrative dashboard.
2. Navigated to **‘Theme Options’** and selected **‘WooCommerce’**.
3. Opened the **‘Cart/Checkout Layout’** section.
4. Enabled the **‘Use Header Builder’** option by switching it to **‘ON’**.
5. Saved the changes by clicking **‘Publish’**.

For your convenience, we have attached an image below as a visual reference to guide you through the process.

Should you require any further assistance, please do not hesitate to reach out.

**Best regards,**
**8Theme Team**

Hello, @Subho,

We would like to clarify how the layout conditions work:

– If you set the layout condition to **”All Product Archive,”** this means the layout will be applied to all archive pages, including the shop page and product category pages.
– If you set the condition to **”Shop Page,”** the layout will only be applied to the shop page and will not affect product category pages.

We hope this explanation helps. If you have any further questions, please feel free to reach out.

**Best regards,**
**8Theme Team**

Hello, @Subho,

Thank you for your response.

Elementor recognized that you have set this location for other templates:
Elementor Products Archive #1663

It seems you are using the same condition as another template. Please use different conditions for different templates.

Archive products builder using Elementor offers Conditions settings for templates https://prnt.sc/koz-JjW6_Ahi Please try to use them to achieve the desired results.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Please let us know if you need any further assistance.

Best regards,
8Theme Team

Hello, @EE Eric,

Thank you for contacting us and for using XStore.

1. If you are using the Single Product Builder via Elementor, you can navigate to **Edit Template > Edit Single Product Tabs**, where you have the option to add or remove tabs as needed. Once updated, these changes will be applied to all products on your website.

2. The product descriptions are managed individually for each product. You can edit them by going to **Edit Product > Product Description**. Since each product has its own unique description, any modifications will only affect the specific product being edited.

For your reference, we have attached images in the private content area.

3. You may also customize the single product layout using the builder. Please refer to the following guide: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ -This will allow you to reposition the **Tabs** element according to your preferences.

XStore builders > Single product builder via elementor layout work on all products.

4. Additionally, to better assist you, please provide the URL of the page where you are experiencing the issue, along with your website’s **WP-Admin access** in the private content area. This will enable us to review your settings and offer the necessary support.

Should you require any further assistance, please do not hesitate to reach out.

**Best Regards,**
**8Theme Team**

Hello, @RahulDasOp,

Thank you for contacting us and for using XStore.

To change the categories in the AJAX search, please navigate WordPress dashboard > Products > Categories.

Please see the image for reference in the private content area

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

Hello, @Hassam,

Thank you for providing us with the wp-admin access.

We have reviewed your website, added the new banners as requested, and did not encounter any issues. Kindly clear your browser cache and check again.

You should now be able to see the updated banners as per your requirements. If needed, you may update them further or remove any banners that are causing issues.

For your reference, we have attached images in the private content area.

Should you require any further assistance, please feel free to reach out.

Best regards,
8Theme Team

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access and the page URL on which the second button doesn’t fit on the sticky add-to-cart? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, @Subho,

Thank you for contacting us and for using XStore.

We have reviewed your website and noticed that you are using the “Product Archive” layout with the condition set to “All Product Archives.” This means that the layout is applied to all archive pages, including the Shop and Category pages. As a result, the breadcrumb image is overriding the custom page heading image for this specific category.

If you would like to display a custom page heading image for a specific category page, we recommend modifying the product archive page condition from “All Product Archives” to “Shop Page Only” and then checking the results again.

By making this adjustment, the product category pages will follow the default layout and correctly display the custom page heading image for the selected category.

For your reference, we have provided images in the private content area.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Please let us know if you need any further assistance.

Best regards,
8Theme Team