Hello, @cloudtechltd,

Thank you for your response.

To ensure smooth communication and prompt assistance, we kindly request that you create a new topic for each new issue on our support forum. This will help us address your concerns more efficiently and avoid any potential confusion.

Additionally, your current request is a bit unclear to us. Could you please provide more detailed information about your specific requirements or desired outcome? This will enable us to better understand your needs and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Deep,

Thank you for your response.

1. Kindly ensure that your website is running the latest versions of the XStore theme (9.4.5) and the XStore Core plugin (5.4.5). You can refer to the following links for update history and detailed instructions on updating:

-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If the issue persists, we kindly request that you provide us with temporary access to your website’s WordPress admin panel via the private content area. This will allow us to investigate the matter further and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Valantis,

Thank you for contacting us and for using XStore.

1/ Please add the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.woocommerce .elementor-2010 .elementor-element.elementor-element-1dd05f48 .price {
        display: none !important;
}
.etheme-sticky-cart .stock, .etheme-sticky-cart p.price {
     display: none !important;
}

2/ To change the color of the “Buy Now” button, please follow the steps below:
1. Navigate to **XStore Builders > Single Product Builder**.
2. Open the template in **Elementor**.
3. Select the widget you wish to edit.
4. Go to the **Style** tab.
5. Adjust the color settings as per your preference.
6. Save and update the changes.

For further guidance, we encourage you to review our theme documentation, which can be accessed here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @sefat,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should completely back up your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Burak,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @cloudtechltd,

Thank you but for some reason the page tiles are overlapping the header section see the screen shot attached

1/ You can disable the overlap option via XStore builders > Header builder via Elementor.

You can follow these steps:

1. Navigate to **XStore Builders > Header Builder via Elementor**.
2. Select **Add New Header**.
3. Insert the desired header.
4. Edit the section/container.
5. Go to the **Advanced** tab.
6. Turn OFF the **Header Overlap** option.
7. Save and update your changes.

For further guidance, we recommend referring to our theme documentation, which provides detailed instructions: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Additionally, please review the images provided in the private content area for visual reference.

I have another issue for example in the footer editor I am changing the background color but on the live preview is not changing, see the attached screenshot, and the custom css which is getting loaded from:

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Afterward, Please clear your browser cache and check again.

If this doesn’t help, Please provide us with screenshot of the problem and temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Best Regards,
8Theme’s Team

Hello, @cloudtechltd,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Elhadj07,

Thank you for your response.

1/ Please read this article first – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Try to set the Thumbnails Size 355px, uncropped, and then regenerate thumbnails using the appropriate plugin.

You need to set – https://prnt.sc/05ExiCPvq6Zw Once you’ve updated these settings, you need to regenerate your thumbnails.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @EE Eric,

Please add the following code to translate the text for “Clear shopping cart” and “Coupon code.”

If you continue to experience issues with other words, kindly provide screenshots highlighting the specific text you wish to change. Additionally, please share your site’s WordPress admin access in the private content area so we can review your settings in detail and assist you further.

Best regards,
The 8Theme Team.

Hello, @EE Eric,

Thank you for your response.

1/ We have identified an issue with the Loco Translate plugin concerning the translation of certain text strings. To resolve this, we kindly request that you insert the following code snippet into the functions.php file located within your child theme’s directory:

function n2t_text_strings( $translated_text, $text, $domain ) {
    switch ( $translated_text ) {
        case 'Clear shopping cart':
            $translated_text = 'Your Text 1';
            break;
        case 'Coupon code':
            $translated_text = 'Your Text 2';
            break;
    }
    return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

We trust that this adjustment will address the translation discrepancies you have encountered.

Best regards,
The 8Theme Team

Hello, @Dreamedia Creative,

Thank you for providing us with the wp-admin login credentials. We have thoroughly reviewed your website and found no issues. The XStore Builder > Product Archive template appears to be functioning correctly.

To assist you further, we have recorded a video for your reference. You can find the video link in the private content area.

If the issue persists, we kindly request your assistance in helping us better understand the problem. Please record a video demonstrating the steps you are taking and the issue you are encountering. Once recorded, kindly upload the video to any file-sharing service and share the link with us.

We greatly appreciate your cooperation and are committed to resolving your query as quickly as possible.

Best regards,
The 8Theme Team

Hello, @EE Eric,

Thank you for reaching out to us with your concerns regarding the translation of your website.

Please rename https://gyazo.com/ae3dae16c3e5fb3d193c98db38018c84 and https://gyazo.com/2c3fc6320c29e46b710b58e23a6a1fd3 to xstore-pl_PL.po and xstore-core-pl_PL.po

Afterward, Do not forget to find and translate strings for the XStore theme, Xstore Core plugin, and Woocommerce plugin.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Dreamedia Creative,

Thank you for contacting us and for using XStore.

We would like to inform you that we are currently unable to access your website as it appears to be in maintenance mode, Kindly deactivate it. To assist you further, we kindly request the following:

1. Screenshots of the issue you are experiencing.
2. Valid WordPress admin access credentials for your website, which can be shared securely in the private content area.

Providing this information will allow us to thoroughly review your website’s settings and offer the necessary support to resolve the issue.

Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @storeqoso,

You are welcome!

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Hello, @Deep,

Thank you for contacting us and for using XStore.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear to us. Could you please provide more detailed information about your specific request or the goal you are trying to achieve?

Additionally, it would be helpful if you could share screenshots of the issue, with relevant areas marked for reference. To assist you more effectively, we also request access to your site’s WordPress admin panel. Please share this information securely in the private content area.

We look forward to your response and are here to assist you.

Best regards,
The 8Theme Team