Tony Rodriguez

Dear Abdulaziz,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Dear wilhem,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear Nirmalya,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Matt123,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Hello, @Antonio,

Please check – https://www.8theme.com/topic/something-is-wrong-with-google-oauth2-redirect_uri_mismatch/

Please watch this video: https://www.youtube.com/watch?time_continue=1&v=eDclashcCwo&embeds_referring_euri=https%3A%2F%2Fwww.8theme.com%2Fdocumentation%2Fxstore%2Ftroubleshooting%2Ffacebook-login%2F&source_ve_path=MjM4NTE

We hope this helps.

Kind Regards,
8theme team

Hello, @Antonio,

Thank you for your response.

1/ To better understand the issue, could you please provide screenshots highlighting the problem? Additionally, we would appreciate a detailed description of what you need or your desired outcome. This will allow us to thoroughly review the matter and assist you more effectively.

We look forward to your response.

2/ To reduce the font size of user email, Please add next custom css code in XStore > Theme Options > Theme Custom CSS > Global CSS:

.MyAccount-user-info div {
    font-size: 10px !important;
}

We hope this information is useful. Please feel free to reach out if you need any further assistance.

Best regards,
**8Theme Team**

Hello, @Fabricehty,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @razr1911,

Thank you for contacting us and for using XStore.

At the moment, we currently provide ChatGPT as an option; however, we understand the importance of offering a variety of AI tools to enhance user experience.

For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/

Should your suggestion receive sufficient support from other customers, our development team will carefully evaluate it for potential inclusion in a future update.

We sincerely appreciate your understanding and continued support.

Best Regards,
8Theme’s Team

Hello, @Fabricehty,

Thank you for contacting us and for using XStore.

Regarding the issue with the off-canvas cart progress bar, we kindly recommend referring to our theme documentation for detailed guidance:

https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/
https://www.8theme.com/documentation/xstore/xstore-features/cart-checkout-progress-bar/

We hope this information is helpful. Please feel free to contact us if you need further assistance.

Best regards,
8Theme Team

Hello, @Smartlix,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are currently unable to access your website’s backend. Kindly provide valid **wp-admin** access in the private content area so that we can thoroughly review your settings and assist you accordingly.

Additionally, we would appreciate it if you could provide screenshots of the issue, with relevant areas marked, to help us better understand the problem.

2/ We recommend that you disable all third-party plugins that are not included with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ -After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

3/ If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team.

Hello, @uttam pradhan,

Thank you for contacting us and for using XStore.

We kindly ask for further clarification regarding your request, as it is currently a bit unclear. Could you please provide a detailed description of the issue you are experiencing, along with the specific outcome you are aiming to achieve?

Additionally, we would appreciate it if you could share a screenshot with relevant markings to highlight the issue. If possible, please also provide access to your WordPress admin panel in the private content area so that we can thoroughly review your settings and assist you more effectively.

We look forward to your response.

Best regards,
8Theme’s Team

Hello, @Mert Çakmak,

Thank you so much for purchasing our theme and contacting our support center.

We recommend using the **Loco Translate** plugin, which allows you to easily edit and manage translations directly from the WordPress dashboard.

The texts across different parts of the website are provided by various plugins and the theme itself. This is a normal behavior and cannot be changed. To translate texts, you will need to use the following paths in Loco Translate:
– Loco Translate > Themes > XStore
– Loco Translate > Plugins > XStore Core
– Loco Translate > Plugins > WooCommerce
Do not forget about strings in Theme Options and XStore Builders.

We offer pre-created translations for some languages, but sometimes you need to start from scratch – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ You are welcome to continue or complete it on your own and share the translation with us as was done by other customers. Just for note, all files you can download were shared by customers.

Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%.

Even if you decide to switch from our theme to another one, the situation will remain the same.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you, but we need temporary wp-admin access to be able to check your settings.

Best regards,
8Theme’s Team

Hello, @Fabricehty,

Thank you for reaching out.

Regarding website translation, we kindly ask you to create a separate topic for each issue on our support forum. This will help us ensure a more efficient resolution and provide you with prompt assistance.

We appreciate your understanding.

Best regards,
8Theme Team

Hello, @cheetah,

Thank you for your response.

1/ We recommend creating a full backup of your site before proceeding to avoid any data loss.

2/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Chandru,

Thank you for reaching out to us.

Unfortunately, the requested option is not available by default. Implementing this functionality would require additional code customization. Alternatively, you may consider using a third-party plugin; however, please note that this would be at your own risk.

Or Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your understanding.

Best regards,
8Theme Team