Hello, @estet,

Thank you for your response.

Kindly navigate to Sale Booster> Waitlist > Deactivate.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/waitlist-feature/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Peter,

Thank you for contacting us and for using XStore.

1/ In the XStore theme, the three checkout options you’ve mentioned—standard shortcode, Elementor separated widget, and Elementor widget (default)—refer to different ways of displaying the checkout page or sections of it using either shortcodes or Elementor widgets.

2/ We kindly request you to navigate to **XStore Builders > Cart Page Builder > Go to Builder**, then add the **Progress Bar (Sale Booster)** widget and update it accordingly.

For your reference, please review the attached image provided in the private content area. Additionally, you can consult our theme documentation for further guidance at the following link:
https://www.8theme.com/documentation/xstore/xstore-features/cart-checkout-progress-bar/

If the issue persists, we kindly ask you to share your website’s WP-Admin access in the private content area so that we can review your settings in detail and assist you further.

Best regards,
The 8Theme Team

Hello, @estet,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to **XStore Builders > Single Product Builder** via Elementor. From there, please proceed to edit the single product template, add the **Product Stock Widget**, and update the changes accordingly.

For your reference, please review the attached image provided in the private content area. Additionally, you may consult our theme documentation for further guidance by visiting the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @redfirm,

Thank you for contacting us and for using XStore.

After reviewing the error log, we have identified that the issues appear to be related to the Dokan plugin. To address this, we have rolled back the Dokan plugin to version 3.13.1, which has resolved the problem on our end.

However, we kindly request your assistance in rolling back the Dokan Pro plugin to version 3.13.x as well. Currently, the XStore theme is not yet compatible with the latest version of the Dokan plugin, and our development team is actively working on resolving this compatibility issue.

We greatly appreciate your support and look forward to your assistance in this matter.

Best regards,
The 8Theme Team

Hello, @Decor Amire Street,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Rajat Gajera,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you need to change the background image of the shop page, kindly follow these steps:

1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Template’.
4. Proceed to ‘Edit Banner’.
5. Here, you can add or remove the image as required.
6. Ensure to update the changes once completed.

For your reference, images have been provided in the private content area.

For detailed guidance, please refer to our documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

Hello, @sefat,

Thank you for your response.

If you would like to modify the hover background color and border, kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**.

.etheme-elementor-off-canvas__main ul#menu-1- li:hover {
    background-color: red !important;
    border: 2px solid yellow !important;
    padding: 5px !important;
}

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @d88dcjj,

Thank you for your response.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service https://fex.net/ and provide us with the link.

Please provide the URL of the page on which you are facing the issue for my better understanding so we can check and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Hello, @Mohamed Bashar,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to modify your header using the XStore Builder by navigating to **Header Builder via Elementor**. For detailed guidance, please refer to our theme documentation available at the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @inva,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Dan,

Thank you for providing access to the wp-admin panel.

We are pleased to inform you that the issue has been resolved. Kindly clear your browser cache and review your website to ensure everything is functioning as expected.

For your reference, please find an image attached in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @estet,

Thank you for your response.

Settings of Fake Sale Popup can be saved now. Please check.

Found that the issue was caused by saving emojis. Save your locations without emoji, for example, https://prnt.sc/IQogaQrdJNsZ
Also, contact your hosting provider and ask them to fix the DB field’s collation type that didn’t support all emoji. Probably it is set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.

Here you can find a description of the same issue https://support.advancedcustomfields.com/forums/topic/emoji-removed-from-custom-fields/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Yasir Alam 8Theme,

Thank you for your response.

To address your request, please add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

/* Adjust any necessary styling for the product meta elements */
.elementor-695 .elementor-element.elementor-element-ca74a4e.elementor-woo-meta--view-inline .product_meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
}

.elementor-695 .product_meta span.product_brand {
    margin-left: 10px; /* Space after SKU */
}

.elementor-695 .product_meta span.sku_wrapper {
    order: 1; /* Default order for SKU */
}

.elementor-695 .product_meta span.product_brand {
    order: 2; /* Move brand after SKU */
}

Please let us know if you need further assistance or have any additional questions.

Best regards,
The 8Theme Team

Hello, @estet,

Thank you for your response.

Yes, we kindly request that you use a header builder created exclusively through the Customizer.

XStore > Theme Options > Header builder.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @basma,

Thank you for your response.

All available tab settings you can find via XStore Builders > Single product Builder via Elementor > Edit template > Tabs settings. For example, https://prnt.sc/_rpLbjLmnVms will show content from product editor > XStore Options > Single layout > custom tab – https://prnt.sc/Z-HoZGnCZSO6

Unfortunately, there is no simple way to add an additional unique custom tab to a single product. However, you are welcome to submit a customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel

Please note that this type of customization falls outside the scope of our standard support services and is therefore not available through our support forum.

Or You can use any third-party plugin for it, which better meets your requirements but at your own risk.

Thank you for your understanding.

Best Regards,
8Theme’s Team