Hello, @Crispy123,

Thank you for contacting us and for using XStore.

You can create a custom layout for archive pages using the Elementor plugin by navigating to **XStore Builders > Product Archive Builder**.

For detailed guidance, we kindly recommend reviewing our theme documentation, which can be accessed via the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Cristina,

Thank you for your response.

In order to assist you with FTP access, we kindly require the following details:

– **FTP Host**
– **FTP Username**
– **FTP Password**
– **FTP Port**
– **FTP Encryption Type**

If you are unsure how to create or locate these credentials, we recommend contacting your hosting provider. They will be able to guide you through the process of setting up or retrieving the necessary information.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Abhijeet Kumar,

Thank you for your response.

1/ We are unable to access your Website Header builder via elementor, Please see the screenshot in the private content area.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

3/ Please contact to your hosting provider to make sure the security system doesn’t block this ajax request: ?wc-ajax=update_order_review.

If it’s still not working, please you provide URL, temporary FTP access. We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

Hello, @Abhijeet Kumar,

Thank you for your response.

1/ We kindly request that you add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

@media only screen and (max-width: 767px){
.elementor-element.elementor-element-1e6661f.elementor-widget__width-auto.elementor-widget.elementor-widget-woocommerce-archive-etheme_grid_list {
    display: none !important;
}
}

Afterward, Please clear your mobile browser cache and check again.

2/ To make the necessary adjustments, please follow the steps below:

1. Navigate to **XStore Builders** > **Product Archive Builder**.
2. Select **Edit Archive Template with Elementor**.
3. Proceed to **Edit Archive Products**.
4. Set the column layout for mobile devices to **2 columns**.
5. Save and update the changes.

For your reference, we have provided an image in the private content area to assist you further.

We hope this guidance proves helpful. Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for providing the wp-admin access.

We are pleased to inform you that your issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected.

For your reference, we have included images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Abhijeet Kumar,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure everything is functioning as expected.

For further clarification, please refer to the image provided in the private content area.

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @uttam pradhan,

Thank you for contacting us and for using XStore.

We understand that the mobile header logo is not centered, and we are here to assist you. Could you kindly provide us with access to your site’s WordPress admin panel in the private content area? This will allow us to thoroughly review your settings and provide the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Cristina,

Thank you for your response.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.6) and the XStore Core plugin (5.4.6). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Rokas,

Thank you for your response.

We have thoroughly reviewed your website and did not encounter any issues. Both the cart and checkout pages appear to be functioning correctly.

To assist you further, we have recorded a video for your reference. You can find the video in the private content area.

If the issue persists, we kindly recommend disabling the CDN or server cache on your website and testing it again using a different browser.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Abhijeet Kumar,

Thank you so much for purchasing our theme and contacting our support center.

To update your shopping cart settings, please follow these steps:
1. Navigate to “XStore Builders”.
2. Select “Header Builder” and then choose “Edit Header Template” via Elementor.
3. Proceed to “Edit Shopping Cart”.
4. Choose “Off-Canvas/Dropdown”.
5. Set the “Products Amount” according to your requirements.
6. Ensure to save the changes by clicking “Update”.

For your reference, an image has been provided in the private content area.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Abhijeet Kumar,

Thank you for contacting us and for using XStore.

We have checked your website and found that the server responded with a status of 500 ().

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

2/ Afterward, Kindly navigate to XStore > Theme Options > Woocommerce > Shop > Shop page filter > Ajax Filters > turn off options and publish it.

Please see the images for reference in the private content area.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Fardin,

Thank you for contacting us and for using XStore.

About the header of the Cart/Checkout page, you can change logo or use the default header via XStore > Theme Options > Woocommerce > Cart/Checkout layout.

For your reference, please find an image in the private content area.

Once this is done, you can proceed to customize the Header as per your requirements:

1. Go to **XStore Builders > Header Builder with Elementor**.
2. Edit the Header according to your preferences and update it.

For further guidance, you may refer to the following documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Should you have any questions or need additional assistance, please feel free to reach out.

Best regards,
The 8Theme Team

Hello, @Johan,

Thank you for your response.

We have prepared a video for your reference, which we kindly ask you to review. You can find the video link in the private content area.

We hope you find this helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Peter,

Thank you for your response.

Unfortunately, we are unable to review the screenshot you have provided.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Kidnly access to your site’s WordPress admin panel. Please share the credentials securely in the private content area. so we can take a closer look at our settings and help you.

3/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
Let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for reaching out to us with your concern.

Unfortunately, we are unable to review the screenshot you have provided. To assist you more effectively, we kindly request the following:

1. A clear screenshot of the issue you are experiencing. You can upload the screenshot in the designated file upload area.
2. Access to your site’s WordPress admin panel. Please share the credentials securely in the private content area.

Once we have this information, we will be able to thoroughly review your settings and provide the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team