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Viewing 30 posts - 12,991 through 13,020 (of 13,088 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 06:36

    Hello, @TFS,

    If you are using the Product Builder on your site, then you have to go to XStore >> Theme Settings >> Single Product Builder >> Gallery and change the Type from there as per your requirements: https://postimg.cc/TLHb2qKP

    OR

    If you are using the Prebuilt/Default layout for your site’s single product page, then you have to go to XStore >> Theme Settings >> WooCommerce >> Single Product Page >> Single Product Layout and change the Thumbnails as per your requirements.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 06:29

    Hello, @Kstb1979,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem and conflicts with the AMP plugin because it works just fine on our test sites.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 06:28

    Hello, @AnimalShop,

    Thanks for the login details.

    When ever I try to edit a product to make changes like changing the font color and it’s size and clicks on save it shows an error check the image: https://postimg.cc/Ppdjd6nQ

    Please fix this and allow me to make changes so that I will show you by a video of how to solve your issue.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 06:22

    Hello, @ncvan,

    I have just checked your site on my personal mobile phone and it is working perfectly fine for me, the search on the home page in the header and other pages, the search in Menu as well.

    Please watch these videos I have captured for you:

    https://www.veed.io/view/3326f2f1-142d-4350-aecd-aa88e80676db?sharingWidget=true

    https://www.veed.io/view/769d2744-0406-4baa-b3c8-9551ff8b05f5?sharingWidget=true

    It must be the cache issue at your end nothing else, so please try to clear your browser cache and check back again, or try to check on any other mobile phone.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 06:06

    Hello, @David López,

    Could you please provide me the screenshot of the part/word/text you are not able to translate? You can use this site to share your screenshot with us: https://postimages.org/ And please share the site WP Admin URL and Credentials with me as well in the private content area of this topic like the below-listed format, so that I’ll check it for you on your site and help you out accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 05:57

    Hello, @Damon,

    Your issue has been solved, please check back your site now after removing the browser cache, I have placed the search Widget from one Column to another, from one connection block to another. Please see the below-given screenshots:

    https://postimg.cc/SJ2kXLvM
    https://postimg.cc/G4vRKLr3

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 05:48

    Hello, @Khubaib Khan,

    You’re Most Welcome!!
    And thanks for your understanding.

    Feel free to contact us anytime with a fresh new topic, if you will have any issues, I am always here to help you.

    Thanks for contacting us.
    Have a nice day. 🙂

    Case Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 05:46

    Hello, @amandine,

    1. In order to solve the slick images issue navigate to the Dashboard >> XSTORE >> Theme Options >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box.

    @media(max-width:767px){
    #banner-6117{margin-top:30px !important;}
    #banner-5123{margin-top:30px !important;}
    .elementor-4408 .elementor-element.elementor-element-029fe57 > .elementor-element-populated{margin-left:0px !important;}}

    Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/HcHwSm09

    The word “les delices d’amandine ignorance” is a store notice you can change and remove it from the XSTORE >> Theme Options >> WooCommerce >> Store Notice check image: https://postimg.cc/KRKMD4Sy

    2. You said (Then I want to remove the connection at the top right only on the mobile part) I don’t get your point which section? Would you please elaborate on it for a better reference to understand?

    3. There is no circle to scroll to the top on your site it looks like you already fixed it. I have made a video for you please watch it complete: https://streamable.com/wawt3x there is no circle.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 05:44

    Hello, @Kstb1979,

    You have to use the Single Product Page Builder feature of our theme, and then use the Product Gallery element and Add to Cart element under it, now you have to set the type of the attribute as an image and then set the images for those variations and it will work for you.

    Please watch this detailed and complete video I have captured for you: https://www.veed.io/view/ec7e8cc1-697e-4382-9d93-ce9f108fce77?sharingWidget=true

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 05:33

    Hello, @Kstb1979,

    Connection Block is basically a container, in which you can use multiple widgets of the header in header builder, like If you have a ROW in header and 3 columns, but you want to put 4 different Widgets in 3rd column of that ROW then you have to use the connection block and place your widgets under it.

    You can use the connection block feature of our theme in the header builder to add multiple elements to a widget. Please check this image for a better reference: https://postimg.cc/JD0L1YX8

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 05:26

    Hello, @partypingo,

    Please try to watch the video here: https://www.veed.io/view/9f2e5f6d-1aed-45d2-bcf1-dc393f75eaec?sharingWidget=true

    And the bottom footer is under WP Dashboard >> Static Blocks.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 10:53

    Hello, @AnimalShop,

    The screenshot that I provided to you was the Product Description screenshot, If you want to ask something else, then could you please elaborate your issue more clearly, if possible with some screenshots, and also provide your site WP Admin URL and Credentials with me in the private content area of this topic, like below listed format, so that I’ll check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 10:45

    Hello @Oliver Theiß,

    The issue you are facing is because of the column sticky, I have turned OFF the sticky column and it is working fine now, please check back your site again after removing the cache.

    https://postimg.cc/64CyjBX1

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 09:24

    Hello, @AnimalShop,

    For the Color change, you have to click on Toggle button in classic editor and then choose the content you want to change color and then choose the color as per your requirements, please see this screenshot: https://postimg.cc/3444VL5N

    Unfortunately the Classic editor does not provides the option to change the Font size, but it picks the default option from Theme Settings, For changing the Font size, you have to go to XStore >> Theme Settings > Typography and then Choose the Body Paragraph Font Size from there as per your requirements: https://postimg.cc/vDG4wLR0

    And for the h1 h2 and h3 you have to use the Custom CSS for it.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 09:05

    Hello, @danny,

    1. Sound’s Good!!

    2. Add admin strings to string translator https://prnt.sc/1vpip7x Further please read this article as well from WPML: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 08:25

    Hello, @Kstb1979,

    I have checked your site again on my personal mobile. The variation thumbnails and gallery images show fine and there is no issue. Check this video for a better reference: https://www.veed.io/view/6edf4d49-c3df-43e3-84ce-fc060655260b?sharingWidget=true

    And check back to your site after clearing the browser cache.

    If the issue still persists at your end, then could you provide us with a Screenshot or Video of the page on which you are facing the issue so that we’ll check and assist you accordingly.

    You may use the loom.com screen recording tool that records your screen and upload it on their website. You may share the URL here.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 07:22

    Hello, @danny,

    1. I have set the conditions as shown in this screenshot: https://postimg.cc/3dgHq1Rd and now the header is working fine on the home page, please check this screenshot: https://postimg.cc/nsNRp8SZ

    2. That search is Custom Text and you can change it from the header builder by editing the search widget as per your requirements: https://postimg.cc/yJhj4JRh

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 07:03

    Hello, @partypingo,

    In order to solve your issue Simply go to Dashboard >> Static Blocks >> Bottom Footer >> Edit with Elementor. I have made a video for you. Kindly watch this video for a better reference: https://streamable.com/ito8q0

    Further, you can read the article here: https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 07:02

    Hello, @TFS,

    Actually, the Cart and Checkout pages are the default WooCommerce pages, and the theme does not have any influence on them except for some styling.

    If you want to add some more fields or content on those pages, then you have to make it possible using Customization.

    You can check this article as a reference: https://hollerwp.com/customize-woocommerce-checkout-page/

    https://happyaddons.com/how-to-edit-woocommerce-cart-page-with-elementor/

    OR you can try with any third-party plugin which better meets your requirements but at your own risk.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 06:56

    Hello, @Cube54,

    Actually, you had not put the correct condition in Multiple Headers, Your conditions were like this: https://postimg.cc/cv5bHtkQ and I have corrected one of the conditions for the Shop page and it worked: https://postimg.cc/SYqZ56jp

    Now your Home page header is different: https://postimg.cc/4YrjPhvX
    &
    Your site Shop Page header is different: https://postimg.cc/LhN77WkC

    So you have to set your multiple headers conditions properly.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 06:42

    Hello, @Kazi Sabit,

    Unfortunately, there is no such option in our theme to add the content in the My account off canvas section, that form is coming from the WooCommerce plugin and it is the default one.

    If you want to add the content in the My account off canvas section, you have to Customize the theme core files.

    You can check its code in file: et-core-plugin\app\models\customizer\functions.php

    If you want paid Customization services submit a customization request to WPKraken team.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 06:09

    Hello, @moodi2727,

    And the reason is your server cache, please check this screenshot: https://postimg.cc/ZWrFpt0w because of your server cache, you are not able to see the changes immediately on your site, you have to first flush/remove all the server cache and then turn it OFF till you are in the development process, and then try again after removing the cache, I am sure you will not face this issue anymore.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 06:04

    Hello, @Pites,

    Try to create a staging site, and on it please Install the theme and then simply create 2 unique and totally different products on it, and then check the result.

    Otherwise, you can try with any third-party plugin for SEO as well, like the Yoast SEO or RankMath SEO plugin, if anyone provides the functionality to solve your issue, you can concern with the plugin Authors first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 18, 2022 at 06:01

    Hello, @Szymon,

    If you are using the Google Chrome browser, then you can simply completely turn OFF the browser cache and cookies, while you are in the development process.

    You can follow these articles:

    https://support.google.com/accounts/answer/61416?hl=en&co=GENIE.Platform%3DDesktop

    https://www.technipages.com/google-chrome-how-to-completely-disable-cache

    https://stackoverflow.com/questions/5690269/disabling-chrome-cache-for-website-development

    2. OR you can install this extension on your Google Chrome and use it: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

    Hope this helps and if not then please share the small video clip of your site and your site WP Admin URL and Credentials in the below-listed format with me in the private content area of this topic, so that I’ll check it for you on your site and help you out if possible.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 17, 2022 at 10:37

    Hello, @Kstb1979,

    1.. I have checked your site on my personal mobile the variation thumbnails and gallery images show fine there is no issue. Check this video for a better reference: https://streamable.com/gg3ufu and check back to your site after clearing the browser cache.

    2.. Regarding your second issue I need your site access to check. please share your site WP Admin URL and Credentials with me like the below-listed format, in the private content area of this topic, so that I’ll check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 17, 2022 at 10:33

    Hello, @danny,

    Thanks for using our Theme and for contacting us.

    The issue could be because of the Multiple headers, you have to check on your site that if you are using the Multiple Header, you have to set the condition accordingly.
    For using multiple headers Watch the video here: https://www.youtube.com/watch?v=BpeXfzNwkOc

    Hope this will resolve your issue, and if not then Please share your site WP-ADMIN Login details in the below-listed format in the private content area, so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 17, 2022 at 09:38

    Hello, @Kstb1979,

    Thanks for using our Theme and for contacting us.

    To know how to show variation swatches on the shop page. I have captured a video for you. Please watch it complete video and follow the steps shown in this video: https://streamable.com/tn1c7t

    And check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 17, 2022 at 09:04

    Hello, @33swift,

    Most Welcome.

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day.

    Topic closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 17, 2022 at 09:00

    Hello, @budfwaldo,

    Go to this page https://xstore.8theme.com/ , check all Elementor demos – https://prnt.sc/ouoAi_c5qM3E

    If you are using the Elementor Page builder on your site, then you can use the XStore Studio and import any section from any demo on your site as per your requirements: https://postimg.cc/DJ5NZrCq
    https://postimg.cc/0zmHmRW5

    And you can use any of the element styles as well, please watch this video: https://www.youtube.com/watch?v=MYei56eV7mU

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 17, 2022 at 07:24

    Hello, @Mirko,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.

    Have a great day ?
    Topic closed.
    Best Regards.

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Viewing 30 posts - 12,991 through 13,020 (of 13,088 total)
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