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Xstore amp plugin variation / gallary image issue

This topic has 10 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Kstb1979

Kstb1979

Participant

September 17, 2022 at 07:10

if i enable xstore amp variation thumbmails and gallary images shows vertically full width.

#334338 Copied Theme version: 8.3.2 WooCommerce version: 6.9.2

9 Answers

Kstb1979

Participant

September 17, 2022 at 07:11

how do i add image?

#334339 Copied

Tony Rodriguez

Support staff

September 17, 2022 at 10:37

Hello, @Kstb1979,

1.. I have checked your site on my personal mobile the variation thumbnails and gallery images show fine there is no issue. Check this video for a better reference: https://streamable.com/gg3ufu and check back to your site after clearing the browser cache.

2.. Regarding your second issue I need your site access to check. please share your site WP Admin URL and Credentials with me like the below-listed format, in the private content area of this topic, so that I’ll check it for you on your site and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#334354 Copied

Kstb1979

Participant

September 17, 2022 at 13:31

I have enabled plugin now..pls check now

#334362 Copied

Tony Rodriguez

Support staff

September 18, 2022 at 08:25

Hello, @Kstb1979,

I have checked your site again on my personal mobile. The variation thumbnails and gallery images show fine and there is no issue. Check this video for a better reference: https://www.veed.io/view/6edf4d49-c3df-43e3-84ce-fc060655260b?sharingWidget=true

And check back to your site after clearing the browser cache.

If the issue still persists at your end, then could you provide us with a Screenshot or Video of the page on which you are facing the issue so that we’ll check and assist you accordingly.

You may use the loom.com screen recording tool that records your screen and upload it on their website. You may share the URL here.

Regards 8Themes Team.

#334388 Copied

Kstb1979

Participant

September 18, 2022 at 12:36

You are checking non AMP version of the website. I have recorded a screen video.
Variation image shows vertical on home screen. On product page it image is unprapotional.

Link : https://www.loom.com/share/51b8645df5744582aba7f7441508e923

#334399 Copied

Tony Rodriguez

Support staff

September 19, 2022 at 06:29

Hello, @Kstb1979,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem and conflicts with the AMP plugin because it works just fine on our test sites.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#334425 Copied

Kstb1979

Participant

September 19, 2022 at 18:19

Thanks. Disabled all additional plugins, it appears fine but have to compromise on many other functionality. like only one image for variation product.

#334503 Copied

Tony Rodriguez

Support staff

September 20, 2022 at 06:07

Hello, @Kstb1979,

Yes, As you confirmed that disabling the third-party plugin solved your issue. But compromise on many other functionalities. Because obviously, the functionality you need is coming from third-party plugins that’s why you installed them and when you disabled the plugins the functionality will no more working on the site.

Regarding only one image for the variation product, it is because by default WooCommerce allows adding only 1 image for 1 variation, so as you already confirmed that with the default WooCommerce functionality our theme and AMP plugin is working just perfectly.

It looks like the multiple variations images plugin generating the issue. You have to again activate the third-party plugins one by one to find which plugin conflicts and causes the issue and once you will find it, you have to contact the plugin Author for fixing the issue on your site.

Regards 8Themes Team.

#334531 Copied

Kstb1979

Participant

September 20, 2022 at 18:26

Thanks tony for your help

#334604 Copied
Tagged: gallery, image, issue, plugin, variation, woocommerce, wordpress
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Xstore amp plugin variation / gallary image issue

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