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Forum Replies Created

Viewing 30 posts - 11,461 through 11,490 (of 13,134 total)

← 1 2 3 … 382 383 384 … 436 437 438 →

Tony Rodriguez

Support staff

December 26, 2022 at 06:57

Hello, @levacare,

Phone Display:

1- Actually, First of all, there is no such space in mobile to show all these three messages in the same line. Second, You created this section by using a row with three columns, and by default, only 1 column will appear on the site when viewing on mobile. This is the default layout.

2- You can set the space on the devices you want from the Elementor settings while editing the page check the image: https://postimg.cc/wtMHLPqZ

Ipad Display:

1- Again, As I said by choosing the specific device you want you can set the settings/spacing as per your need. Please check the image: https://postimg.cc/6yQNDgR3

2- There is only 1 possible solution left for this. I have disabled the section for tablet mode. Now, you have to create a new section there and show it only on the iPad. Hide the section from the mobile and desktop.

Regards 8Themes Team.

#342298 Copied In reply to: Slider problems and also footer problems after editing

Tony Rodriguez

Support staff

December 26, 2022 at 05:52

Hello, @mena,

Unfortunately No, there is no such possible option, for now, You can change the “All Departments Visibility” with possible options only: https://postimg.cc/YvZ3K77Z so this requires extra Customization for now.

You can post a feature request here – https://www.8theme.com/taskboard/

Regards 8Themes Team.

#342297 Copied In reply to: All department menu should open like the mobile menu

Tony Rodriguez

Support staff

December 26, 2022 at 05:26

Hello, @Ms Morbenia Morbeck,

For best performance, I suggest you to please try to choose the server with these requirements: https://postimg.cc/HrLCVQfX it will smoothly work for you as it is for me.

And we suggest this hosting company: https://www.siteground.com/index.htm?afcode=37f764ca72ceea208481db0311041c62

Regards 8Themes Team.

#342294 Copied In reply to: How much does the XSTORE website weigh..

Tony Rodriguez

Support staff

December 26, 2022 at 05:22

Hello, @Charles Siritho,

I have again checked your site now and there is no storage problem, please watch this complete video I have captured for you: https://www.veed.io/view/1cd3a343-a853-4fdb-8a7f-a104b9b5b5c6?sharingWidget=true&panel=share

Regards 8Themes Team.

#342293 Copied In reply to: 11-30 Changes are not being saved to the front page or header
Tony Rodriguez

Support staff

December 26, 2022 at 05:15
Hello, @Muhammad Shoaib,

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the cache.

.et-mini-content .woocommerce-mini-cart__footer-wrapper p.buttons.mini-cart-buttons a.button.btn-checkout.wc-forward { background-color: green !important; } div#payment button#place_order { background-color: green !important; }

Regards 8Themes Team.
#342292 Copied In reply to: how can i make bold text. price text is very small
Tony Rodriguez

Support staff

December 26, 2022 at 05:10

Hello, @Dionizio Find,

Thanks for your understanding and Same to you.

Thanks for contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

#342291 Copied In reply to: how to open a poup created in the element, to open when clicking on the hamburger

Tony Rodriguez

Support staff

December 24, 2022 at 06:56

Hello, @Bas Kling,

Thanks for the FTP login details. But your provided WordPress admin access is no more valid as you can see in this screenshot: Under Private Content Area please share the valid access in the private content area because it is also, necessary to debug the issue in order to find the cause of it.

Regards 8Themes Team.

Please contact administrator
for this information.

#342261 Copied In reply to: Multiple headers not working properly (not visible)

Tony Rodriguez

Support staff

December 24, 2022 at 06:49

Hello, @Moe,

This is our demo image you can see the word: https://postimg.cc/0bR57xx1 and this is your site image: https://postimg.cc/QByhCZSP as you can see in both images it looks like that you already found it where to change/remove it.

Regards 8Themes Team.

#342260 Copied In reply to: How do i change the homescreen backround?

Tony Rodriguez

Support staff

December 24, 2022 at 06:18

Hello, @Riccardo,

I am really sorry for the inconvenience, but could you please explain in detail that, what issue you are facing and what do you exactly want? If possible with screenshots and also please share your site WP Admin URL and Credentials with me here in the private content area of this topic as listed below, so that I will further check it for you on your site and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#342259 Copied In reply to: XSTORE HEMP Theme without italian language.

Tony Rodriguez

Support staff

December 24, 2022 at 06:11

Hello, @Dionizio Find,

Sorry to say, that but there is no such option available in the theme because all the theme settings for the mobile menu, you turned off and set your own content in the menu. So the changes you require now are not possible to do from the theme settings you have to fix them on your own. It requires site development and customization and both are not included in the support policy. Hope you can understand.

Thanks for your understanding and for contacting us.
Have a nice day.

Regards 8Themes Team.

#342258 Copied In reply to: how to open a poup created in the element, to open when clicking on the hamburger

Tony Rodriguez

Support staff

December 24, 2022 at 06:05

Hello, @Dionizio Find,

1- Please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

2- Actually, our theme supports the “Single Product Builder” feature of the theme to create/edit the single product layout. But as you said that you created the layout with Elementor. The thing is the basic version of the Elementor comes with the theme and by default, it doesn’t have this kind of functionality. So are you using the Elementor PRO version on your site to achieve this? if yes, then you have to contact the PRO plugin author only the author of the PRO plugin will be able to help you, and it’s Envato policy too. You may wish to confirm it from Envato as well.

Regards 8Themes Team.

#342257 Copied In reply to: how to add the border as it is circled on the right side.

Tony Rodriguez

Support staff

December 24, 2022 at 05:51

Hello, @levacare,

1. Your issue is resolved now kindly check back to your site after clearing the browser cache. See the images for a better reference: https://postimg.cc/1fK6b87H and https://postimg.cc/NKJXfWc2

2. The two columns that don’t appear on mobile and tablet are because you hide them from the Elementor while editing the page see image: https://postimg.cc/Wq83Ykpq simply unhide the columns and then set the layout of this section in Elementor as per your need I hope your issue will be resolved.

Regards 8Themes Team.

#342256 Copied In reply to: Slider problems and also footer problems after editing

Tony Rodriguez

Support staff

December 24, 2022 at 05:44

Hello, @Ashref,

First of all, please make sure that you have set the privacy page correctly from WP-Dashboard >> Settings >> Privacy: https://postimg.cc/9RLmQGsv

OR

Please go to WP-Dashboard >> Settings >> Permalinks and from there choose default and click on save changes and check back to your site after removing the browser cache.

And please always generate a fresh new topic for every single new issue.

Regards 8Themes Team.

#342255 Copied In reply to: Privacy policy opens in 404 page. I want add normal link.

Tony Rodriguez

Support staff

December 23, 2022 at 08:11

Hello, @Dionizio Find,

By default in the mobile menu, this content appears. see the image: https://postimg.cc/JH5pMbXz now, if you want to remove all the default content and show the content that you created via Elementor in a block. So for this, you have to add the block in the mobile menu but the point is you don’t know how to do it. Let me tell you.

First of all, you have to navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Mobile Menu and then disable all the selected items and tabs from there see the images: https://postimg.cc/21Rn2qLH and https://postimg.cc/XZ2GSXX6

Now, once you did that then your mobile menu will be empty. Now, you can enter the block that you created with the Elementor. To do this simply enable the HTML blocks from the Elements option in the mobile menu see the image: https://postimg.cc/8fdTGnwf then you can configure the HTML widgets and set the block that you created by doing this your block will appear in the mobile menu.https://postimg.cc/jChjGL1g

Regards 8Themes Team.

#342208 Copied In reply to: how to open a poup created in the element, to open when clicking on the hamburger

Tony Rodriguez

Support staff

December 23, 2022 at 08:00

Hello, @Dionizio Find,

On your site, you are using the “Single product Builder” feature of our theme. In this feature, you can add the border, and background color of the columns you added. Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> then click on the setting on the columns and set the border as per your need. See the image for a better reference: https://postimg.cc/dLS8dHJK

Regards 8Themes Team.

#342207 Copied In reply to: how to add the border as it is circled on the right side.

Tony Rodriguez

Support staff

December 23, 2022 at 07:43

Hello, @Charles Siritho,

I have checked your issue by login into your site. The parent theme is activated and then I try to edit the site and made a change in it and it works fine there is no issue. I have recorded a video for you please watch it completely: https://streamable.com/r6a2u1 please check back to your issue after clearing the browser cache.

Regards 8Themes Team.

#342206 Copied In reply to: 11-30 Changes are not being saved to the front page or header

Tony Rodriguez

Support staff

December 23, 2022 at 07:41

Hello, @Dionizio Find,

No problem, I am always here to help you, and I am replying from Pakistan.

Is there anything else I can help you with?

Regards 8Themes Team.

#342205 Copied In reply to: Is it possible to put this layout in the xstore theme

Tony Rodriguez

Support staff

December 23, 2022 at 07:39

Hello, @wssrob,

I have checked and confirmed the issue on our test site and it is working just fine. There is no issue with a theme like this. On your site, there are a lot of third-party plugins activated and the theme and its necessary plugins are not updated to the latest version.

1- Please first try to update the theme and its core plugins to the latest version in order to avoid any unexpected issues on the site. Here is an article to know how to update the theme successfully on the site: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ if after updating the theme and it’s necessary plugin still your issue doesn’t resolve then proceed to point 2.

2- Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#342204 Copied In reply to: Progress bar free shipping not updating correctly (in product page – in pop up)

Tony Rodriguez

Support staff

December 23, 2022 at 07:36

Hello, @yodadukkann,

Your issue has been solved please check back to your site now after removing the browser cache.

https://postimg.cc/wtQMVYSp

Regards 8Themes Team.

#342203 Copied In reply to: Cannot Import Any Demo, Can You Fix It Please?

Tony Rodriguez

Support staff

December 23, 2022 at 07:10

Hello, @Ammar Tello,

Your issue has been solved please check back to your site now after removing the browser cache, I have changed the Shop permalinks as “product” from Wp-Dashboard >> Settings >> Permalinks: https://postimg.cc/kVDdRFMm and it resolved the issue on your site.

https://postimg.cc/PvQ7RPfy
https://postimg.cc/SnnhJfxp

Regards 8Themes Team.

#342202 Copied In reply to: Repeat ‘Shop’ and page number in breadcrumb on Shop page in both Arabic and English languages

Tony Rodriguez

Support staff

December 23, 2022 at 06:53

Hello, @slw250@hotmail.com,

Sound’s Good!!
You are the best.
Thanks for contacting us,
Have a nice day 🙂

Topic Closed.
Regards 8Themes Team.

#342200 Copied In reply to: website images are showing blur or not showing at all

Tony Rodriguez

Support staff

December 23, 2022 at 06:51

Hello, @Danny,

Actually, first of all, there are no settings in the theme for this. I have checked the plugin support forum and found this article: https://support.rightpress.net/hc/en-us/articles/115000857066-How-to-override-datepicker-configuration- and to customize the plugin as per your need you need the plugin macros. Here you find all the necessary fields macros: https://support.rightpress.net/hc/en-us/articles/206840603-Macros

Also, here is the plugin support documentation link for further assistance: https://support.rightpress.net/hc/en-us/categories/200072368

Otherwise, if you want the plugin support, then you have to purchase the premium plugin separately, as the one comes with the theme package does not have the purchase code, and this is the Envato policy and with all the themes on ThemeForest, you may wish to confirm from them as well.

Thanks for your understanding.

Regards 8Themes Team.

#342199 Copied In reply to: Problem pdf invoice you have code for support

Tony Rodriguez

Support staff

December 23, 2022 at 06:48

Hello, @gwiezdnewrota,

I have checked your site on firefox browser tablet size and found no issue the menu works just fine. I have recorded a video for you. Here is the video link: https://streamable.com/tlmsdn please watch it completely for a better reference and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#342198 Copied In reply to: Second level menu on tablet mode on firefox linux don’t work

Tony Rodriguez

Support staff

December 23, 2022 at 06:21

Hello, @Giffy Exclusive Store,

Yes, This feature is for single products only for now. You can post a feature request here – https://www.8theme.com/taskboard/
Right now, there is no ready solution for this, unfortunately.

Regards 8Themes Team.

#342197 Copied In reply to: Brought Together option not visible in variable product option
Tony Rodriguez

Support staff

December 23, 2022 at 06:12
Hello, @Techgaon,

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and change the value in the given code as per your requirements.

.back-top { right: 95% !important; bottom: 20% !important; }

Regards 8Themes Team.
#342196 Copied In reply to: how to change location of back to top button
Tony Rodriguez

Support staff

December 23, 2022 at 06:06

Hello, @Dionizio Find,

First of all, please do not share confidential information here directly as it’s a public forum, we have a private content area section for such information.

Now I tried to log in to your site and finds that the footer on your site has been created using the Static Block with Elementor: https://postimg.cc/4mqHqnDX and when I edited it and checked the condition you have set for that footer to appear is on the entire site: https://postimg.cc/QB08LyFc https://postimg.cc/tsDQ7V9j and that overrides all the theme options and page options and the footer is still showing on the checkout page.

So now, you have to add multiple conditions for that footer as per your requirements.

OR I have added the Custom CSS code and it fixed the issue on your site: https://postimg.cc/crp2HMp2 https://postimg.cc/s18064gx

Regards 8Themes Team.

#342195 Copied In reply to: Is it possible to put this layout in the xstore theme
Tony Rodriguez

Support staff

December 23, 2022 at 05:47
Hello, @Dionizio Find,

Ok, Then please try with the below-given CSS code, Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

.woocommerce-checkout .elementor-location-footer { display: none !important; }

Otherwise please share your site WP Admin URL and Credentials with me here in the private content area of this topic, as listed below, so that I will further check it for you on your site and help you out.

Regards 8Themes Team.
#342194 Copied In reply to: Is it possible to hide the footer at checkout?
Tony Rodriguez

Support staff

December 22, 2022 at 10:25

Hello, @Magnat,

Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Topic Closed.
Regards 8Themes Team.

#342134 Copied In reply to: How to change background image in breadcrumbs

Tony Rodriguez

Support staff

December 22, 2022 at 09:47

Hello, @Magnat,

Your issue has been solved please check back to your site now after removing the browser cache: https://neptuntattoo.pl/o-nas/

Edit the page and change the Featured Image: https://postimg.cc/QH2Jcc55 https://postimg.cc/v4XDGsQB

Regards 8Themes Team.

#342132 Copied In reply to: How to change background image in breadcrumbs

Tony Rodriguez

Support staff

December 22, 2022 at 09:25

Hello, @Magnat,

Ok, Then please share your site WP Admin URL and Credentials with me here in the private content area of this topic as listed below so that I will check it for you on your site and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Page URL having the issue:

Regards 8Themes Team.

#342130 Copied In reply to: How to change background image in breadcrumbs
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Viewing 11,490 results - 11,461 through 11,490 (of 13,134 total)

Viewing 30 posts - 11,461 through 11,490 (of 13,134 total)

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Forum Replies Created

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