Uncaught Exception: Invalid request fatal error

This topic has 5 replies, 3 voices, and was last updated 1 years, 2 months ago ago by ramvidal

  • Avatar: ramvidal
    March 2, 2023 at 03:48

    Hi i have a error and i cant send emails to customer, admin email is working, the site is new i never had this problem, can help me please?

    i configured all dns and deliverability options

    [02-Mar-2023 02:21:11 UTC] PHP Fatal error: Uncaught Exception: Pedido no válido. in /home/demo/public_html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php:120

    Stack trace:

    #0 /home/demo/public_html/wp-content/plugins/woocommerce/includes/

    #1 /home/demo/public_html/wp-content/plugins/woocommerce/includes/abstracts/

    #2 /home/demo/public_html/wp-content/plugins/conekta-payment-gateway/

    #3 /home/demo/public_html/wp-includes/

    #4 /home/demo/public_html/wp-includes/
    WP_Hook->apply_filters(”, Array)

    #5 /home/demo/public_html/wp-includes/

    #6 /home/demo/public_html/wp-content/plugins/woocommerce/includes/

    #7 /home/de in /home/demo/public_html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php on line 120

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 2, 2023 at 07:50

    Hello @ramvidal,

    We believe that the issue you are experiencing may be due to a conflict with a third-party plugin. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, we recommend keeping all third-party plugins deactivated on your site and granting permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    For further information, please refer to this thread: https://stackoverflow.com/questions/43556363/fatal-error-uncaught-exception-exception-in-wordpress-woocommerce-3-0

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: ramvidal
    March 2, 2023 at 10:04

    I disabled all plugins and themes and continues the problem. Don’t send emails to buyers, please can check the site with the provided credentials. …

    If it site can’t be fixed. Exists a way to export all x store settings ti a new subdomain?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2023 at 11:56

    Hello, Ramvidal,

    https://prnt.sc/1yiWKW2KAbdh – we would recommend you contact WooCommerce support about this problem.

    About email, try to disable our Email builder (XStore > Built-in Email Builder > Off) and check if emails can be sent then.
    If the situation is independent of it, you need to contact your hosting provider and WooCommerce https://wordpress.org/support/plugin/woocommerce/ to get assistance with this question that is independent of the theme.

    Kind Regards,
    8theme team

    Avatar: ramvidal
    March 2, 2023 at 12:08

    yes, thanks, its a site problem,

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