Hello @Magnat,

Thank you for your inquiry. It is possible that the XStore AMP plugin is causing the issue you are experiencing. If you do not need the plugin, we recommend that you keep it deactivated on your site and enjoy using our theme.

Best Regards,
8Theme’s Team

Hello @Magnat,

I have deactivated the lightspeed cache plugin on your site and then tested your site on my personal mobile phone and laptop. The results indicate that the site is functioning properly. I have also captured a video of the mobile view for your reference.

Mobile view in Customizer: https://postimg.cc/hXn8X99s
Mobile video: https://www.veed.io/view/d3a42236-fd1d-4ed5-942e-7be368935074?sharingWidget=true&panel=share

Laptop view in Customizer: https://postimg.cc/0KdQFJb5
Laptop screenshot: https://postimg.cc/XG6BPWQ8

We recommend that you clear your browser cache and check your site again.

Best Regards,
8Theme’s Team

Hello Roy,

I have just checked your site and it appears to be functioning correctly, as evidenced by the screenshot provided here: https://postimg.cc/7Ch83yqB. It is likely a cache issue on your end, so please try clearing the cache and checking again.

Best Regards,
8Themes Team

Hello @PJone,

I have tested your site in Customizer and the footer appears to be working correctly and when logged in. Please see the screenshots here: https://postimg.cc/RWYkFJwg. However, the issue persists when logged out: https://postimg.cc/5HvR274t.

I can see that you have an active CDN running on your site from the server end: https://postimg.cc/K179XKJK. Could you please flush it completely and then turn it off for a while and then check back again? It appears to be a cache issue.

Best Regards,
8Theme’s Team

Hello, @Steven Tay,

We are pleased to hear that you were able to resolve the issue on your own. You are certainly a great asset!

Should you require any further assistance, please do not hesitate to contact us. We are always here to help.

Thank you for reaching out to us.
Have a wonderful day.

This topic is now closed.

Best Regards,
8Themes Team.

Hello @Maximon,

In order to rearrange the product link and the location, please navigate to XStore > Dashboard > Sale Booster > Fake Sale Popup. There, you may configure/rearrange the settings. please refer to the image provided here: https://ibb.co/Ns8jDQs.

To learn how to translate Fake Sale Pop-Up Text, please watch the video provided on my test site: https://www.veed.io/view/89f1fd02-4c5c-4ff9-94c7-81c3eb1adfcd?sharingWidget=true&panel=share.

We appreciate your business and thank you for choosing 8Theme’s Team.

Best Regards,
8Theme’s Team

Hello @tim,

We have observed that you are utilizing an outdated version of the theme https://postimg.cc/k2NYYGMZ and the latest version of the theme core plugin which conflict with each other”. To address your issue, please ensure that you are using the most recent version of the theme and its functionality plugins. For instructions on how to update the theme successfully, please refer to this article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

We trust that this will resolve your issue.

Best Regards,
8Theme’s Team

Hello @john,

Thank you for purchasing our theme and for contacting our support center.
We apologize for any inconvenience.

Please try turning off Mobile Content Optimization in XStore > Theme Options > General.

If the issue persists, please provide your site’s WP-ADMIN login details in the private content area of this topic so that we can investigate further and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
8Theme’s Team

Hello, @Lucas,

We kindly request that you copy and paste the following CSS code into XStore >> Theme Settings >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser’s cache and check back to your site. You may adjust the left value in the code as desired, as it is currently set to 35px.

@media(max-width: 480px){
.et_element.connect-block-element-BMuyC > form.cart .quantity {
    left: 35px !important;
}
}

Best Regards,
8Themes Team.

Hello @SC,

1.We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We went to XStore >> Theme Options and clicked on the “Publish” button, which solved the issue. Please refer to the screenshot below for further reference: https://postimg.cc/rdCwV5fW

2. We would like to point out that the shipping is managed by the WooCommerce plugin and our theme does not have any influence on it. Therefore, we suggest that you temporarily activate the default WordPress theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme.

If the issue persists with the default WordPress theme, it will confirm that the issue is not caused by our theme. In that case, we recommend that you reach out to WooCommerce support for further assistance.

If it works fine with the default WordPress theme, it will also work fine with our theme.

Best Regards,
8Theme’s Team

Hello @omandaisy,

In order to set the single product column on the shop page for mobile, you will need to use a Custom CSS code. Please try the following CSS code, which you can copy and paste under Xstore >> Theme Settings >> Theme Custom CSS >> Global CSS. After doing so, please clear the mobile browser cache and check back on your site.

@media only screen and (max-width: 767px){
.woocommerce-shop .products-grid .product {
    width: 100% !important;
}
}

Best Regards,
8Theme’s Team

Hello @omandaisy,

We suggest that you go to XStore >> Theme Settings >> WooCommerce >> Product Catalog to adjust the “Products Per Row” setting according to your needs. For your reference, please see the screenshot provided here: https://ibb.co/ftgdrSY

We hope this helps.

Best Regards,
8Theme’s Team

Hello @Wade Yang,

We are pleased to inform you that your issue on the iPhone 7 Plus has been resolved. Please clear your browser cache and check your site again. Additionally, we have included a video link (https://streamable.com/0m2bi7) to demonstrate the resolution. Furthermore, we have added a line of custom CSS code in the widget settings and have included images (https://postimg.cc/tZ46rrJ4 and https://postimg.cc/ZBQWw4Xw) to illustrate the changes.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Siv,

We believe that the issue you are experiencing is likely due to caching settings. Deactivating the cache plugin did not help, but it is possible that the cache is stored on your server or in files that do not require the activation of a specific plugin.

We kindly ask that you contact your hosting provider to clear all caches that are activated on your website. After that, please recheck the issue.

As an additional idea, we could remove the folders of minification css/js and check again, but for this we would need your FTP access (which you can provide us in the private content area). However, we suggest that you first try the steps we have outlined above.

Best Regards,
8Theme’s Team

Hello, @ranawebdesign,

1. We apologize for any inconvenience caused. In order to assist you, could you please provide your WordPress Admin login details in the private content area of this topic in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please note that it is recommended to take a complete backup of your site before proceeding.

2. To add a shortcode to your product page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Add Custom HTML widget in the section as per your needs and edit the custom HTML setting > Html Block 1 and paste the shortcode in it. For reference, please see the image here: https://ibb.co/Y889Nfq

Thank you for your cooperation.

Best Regards,
8Theme’s Team