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Viewing 30 posts - 10,711 through 10,740 (of 13,141 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 09:44

    Hello Chris0483,

    We apologize for any inconvenience caused. We have disabled the Ajax Product Pagination option from XStore > Theme Options > Woocommerce (Shop) > Shop page Layout, which resolved your issue. Please clear your browser cache and check your site again. For your reference, please see the attached image: https://postimg.cc/wyWsvJfC.

    Additionally, please watch the resulting video here: https://streamable.com/jnieth.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 09:01

    Hello @Steven Tay,

    This section is built using the Product Categories element from Elementor. To edit/modify this section, simply edit the Home page with Elementor and edit the section. There, you can check/set all available settings and add/remove product categories as per your requirements. For a better reference, please see the images provided here: https://postimg.cc/ftgnggFV, https://postimg.cc/N5vBhZFX, and https://postimg.cc/sQzqHCwf.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 07:34

    Hello Steven Tay,

    We have added a static text using the Custom HTML Block in the product builder. If you would like to modify or remove it, you will need to go to the WP-Dashboard >> Static Block and edit the Shipping Block. Please refer to the screenshots provided for further guidance.

    https://postimg.cc/cr83gLzg
    https://postimg.cc/PLv90ZVf
    https://postimg.cc/4K1LD5bg

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 07:07

    Hello, @PR,

    We suggest that you try using the Custom CSS code provided below. Please copy and paste the code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

    .et_column > .et_b_header-menu .secondary-menu-wrapper ul#menu-all-brands-products {
        height: 400px !important;
        overflow: scroll !important;
    }

    You may adjust the value of the height in the given CSS code as needed.

    Alternatively, if you do not wish to have a scroll bar and would prefer to have a “See More” link, you can use the option under XStore >> Header Builder >> All Department, as shown in the screenshot here: https://postimg.cc/v1t4s1N9

    We hope this helps.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 07:01

    Hello @Chris0483,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. Additionally, we have disabled the Theme Swiper JS Library option under XStore > Theme Options > Speed Optimizations. For your reference, please see the attached image. https://postimg.cc/hJjJb4jq

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 06:39

    Hello @Ms Morbenia Morbeck,

    We have confirmed that the Single Product Builder > Tabs > Custom Tab 01 is working globally on your site. Please refer to the image provided here: https://postimg.cc/2VRTyhKB

    In order to use a custom tab for each product, you must first create a static block according to your specifications. Then, edit the product > 8Theme Product Options > Single Layout > Set Custom tab title and paste the static block Shortcode there. Don’t forget to save your settings. For a better reference, please see the image provided here: https://postimg.cc/bsfJ5wZh

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 06:17

    Hello @mahlv,

    Thank you for your inquiry. Unfortunately, there is no such option available in our theme for the animation you are looking for. However, you may be able to achieve the desired effect by using some code. We suggest you try the code provided in the following article: https://css-tricks.com/snippets/css/typewriter-effect/. After copying and pasting the CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS, please clear your browser cache and check back to your site. You may also need to modify the code to meet your requirements.

    .et_b_header-search.et_element-top-level input[type="text"]{
      animation: typewriter 4s steps(44) 1s 1 normal both,
                 blinkTextCursor 500ms steps(44) infinite normal;
    }
    @keyframes typewriter{
      from{width: 0;}
      to{width: 24em;}
    }
    @keyframes blinkTextCursor{
      from{border-right-color: rgba(255,255,255,.75);}
      to{border-right-color: transparent;}
    }
    }

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 06:10

    Hello Jay545452,

    We suggest that you try the following CSS code in XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After copying and pasting the code, please clear your browser cache and check your site again.

    .woocommerce-tabs .wc-tab {
        color: #2d2d2d !important;
    }

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 06:04

    Hello @azbarga,

    We have conducted another review of your website and the mobile result has improved from 28 to 53. While this is a positive development, there is still room for improvement. Please review the following issues: https://postimg.cc/SjRD3Zbq/.

    Please find the result and the suggestions for the URL https://pagespeed.web.dev/report?url=https%3A%2F%2Fbuac.net%2F.

    Remove/Delete the other themes from your site which are not needed OR used.

    Remove/Delete the other third-party plugins from your site which are not used on your site.

    Remove/Delete the extra content like images, pages, posts, products, blocks, and elements not used on the sites.

    Try to contact your hosting provider and ask to increase the server performance.

    Try to use the cache plugin like WP Rocket and also our Theme Optimization options as well under Theme Options, to Minify the CSS and extra functionality.

    This should help to speed up your site.
    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 06:01

    Hello, @Pedro Monteiro,

    In order to modify the background image of a section, you must edit the page using Elementor and then select the section > Style > where you can choose or remove the background image according to your needs. For a better reference, please see the image provided here: https://postimg.cc/KKN2zmNd

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 4, 2023 at 05:33

    Hello @azbarga,

    XStore AMP (Accelerated Mobile Pages) is a plugin designed to improve the mobile browsing experience by loading pages with minimal HTML, Javascript, and styles. This plugin also allows you to edit the mobile page.

    For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/,
    https://www.8theme.com/documentation/docs/general-section/,
    https://www.8theme.com/documentation/docs/home-page-section/,
    and https://www.8theme.com/documentation/xstore/amp-plugin/mobile-panel-section/.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 14:10

    Hello Yousaf,

    We would like to request that you provide us with a short video clip of your issue so that we can better understand it and provide assistance. You can use the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. Please share the URL with us here.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 14:07

    Hello @mktnegocios,

    1. We suggest that you first check the Custom HTML block 1 under XStore > Theme Options > Woocommerce (Shop) > Single product builder > Custom HTML. After that, you can modify/edit the specific static block under Dashboard > Static block according to your requirements. For a better reference, please see the images provided here: https://postimg.cc/t7m0rYzT and https://postimg.cc/xJDy5rsg

    2. Please check the Sidebar widget under Dashboard > Appearance > Widgets and modify the specific static block under Dashboard > Static block as per your requirements. For a better reference, please see the images provided here: https://postimg.cc/BjpdRpWx , https://postimg.cc/8jSv0Bmk , https://postimg.cc/FdP9VvpJ

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 14:04

    Hello @Peter,

    We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us again if you require any further assistance. We are always here to help.

    Thank you for contacting us. Have a pleasant day.

    Best Regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 14:01

    Hello Jay545452,

    We would appreciate it if you could provide us with a URL of your product so that we can attempt to set the long description text color CSS for your site.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 13:39

    Hello @sucknorris,

    1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. Additionally, we have selected the product type as “None” under Dashboard > Woocommerce > Settings > Account & Privacy > XStore “My Account” page settings. For your reference, please see the attached image. https://postimg.cc/bZzKrp6k

    2. We have resolved your issue. Please clear your browser cache and revisit your site. We have deactivated the XStore Advanced Sticky Header plugin, which has resolved the issue. For reference, please see the attached image. https://postimg.cc/PPk7VYwd

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 13:38

    Hello Jennifer,

    For the Mail, WhatsApp, and Social Share Icon colors, you will need to edit the footer static block using the Elementor Page builder and then change the color of the icons as per your requirements. Please refer to the screenshots provided: https://postimg.cc/0zjh7xSS and https://postimg.cc/Pv8PC04n, https://postimg.cc/ZWqzjpGC

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 13:24

    Hello Jay545452,

    We regret to inform you that there is no such possibility at this time.

    However, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 10:06

    Hello @chemmaaxxs,

    Thank you for providing the screenshots of the strings. Those are actually Custom Titles, and you can change them from Appearance >> Widgets >> Shop Sidebar. You can edit the widgets and change the titles as per your requirements. For better reference, please see the screenshots provided at the following link: https://postimg.cc/WtYXthjM

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 09:08

    Hello Yousaf,

    We apologize for the inconvenience, but it appears that you have not yet shared the screenshots of the issues. You can use the following website to upload and share the screenshots: https://postimages.org/. Please provide the URL of the screenshots here so that we can review them and provide assistance accordingly.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 09:00

    Hello, @Ms Morbenia Morbeck,

    1. a. Unfortunately, you cannot edit the blog page using the page builder (Elementor) as it is an archive page. However, you can check and set all available settings as per your requirements under XStore > Theme Options > Blog. For a better reference, please refer to the image provided here: https://postimg.cc/9ztg8RFH

    1. b. Our theme XStore has a new feature for indexing the web and mobile menus – SEO. You can check all available settings under XStore > Theme Options > SEO. Please refer to the image provided here: https://postimg.cc/FY4DvhWX

    Alternatively, XStore is compatible with SEO plugins. You can use an SEO plugin as per your requirements, such as WordPress SEO or Yoast SEO plugin.

    2. We would appreciate it if you could provide us with a detailed explanation of your issue, including screenshots if possible so that we can better understand the situation.
    Thank you for your cooperation.

    3. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. Additionally, we have enabled the option to allow customers to create an account on the “My Account” page under Woocommerce > Settings > Accounts & Privacy. For your reference, please see the attached image.https://postimg.cc/mzq9VSzy

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 08:53

    Hello, @PremiumPetware,

    We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us if you require any further assistance. We are always here to help.

    Thank you for contacting us. We wish you a pleasant day.

    Sincerely,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 07:54

    Hello @Laskowidz,

    1. Please turn on the Sticky Add to Cart option under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Add to Cart & Quantity. For a better reference, please refer to the image provided here: https://postimg.cc/VdKzqtB6.

    2. Additionally, you may turn on or off the Buy Now button as per your needs under the same section. For a better reference, please refer to the image provided here: https://postimg.cc/B8mZJwMJ.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 06:46

    Hello @chemmaaxxs,

    We would appreciate it if you could provide us with your WordPress Admin URL and credentials in the private content area of this topic, along with a screenshot of the missing menu, so that we can investigate the issue further and provide assistance.

    You can use this website to upload and share the URL: https://postimages.org/

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 06:45

    Hello @chemmaaxxs,

    We would be happy to help you with any questions you may have regarding our theme options and features. However, if you require more extensive customization, we recommend that you contact https://wpkraken.io/?ref=8theme.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 06:42

    Hello, @PremiumPetware,

    We have resolved your issue by disabling the Menu Dropdown Ajax Loading and Menu Cache options under XStore > Theme Options > Speed Optimizations.

    For a better reference, please refer to the images provided here: https://postimg.cc/9rq7SxDK and https://postimg.cc/qgvcmXXH. Additionally, you can watch this video for further assistance: https://www.youtube.com/watch?v=JiI6qDaVtY4&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=5.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 06:39

    Hello @chemmaaxxs,

    We would appreciate it if you could provide us with your WordPress Admin URL and credentials in the private content area of this topic, along with a screenshot of the missing menu, so that we can investigate the issue further and provide assistance.

    You can use this website to upload and share the URL: https://postimages.org/

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 06:31

    Hello @Jay545452,

    We regret to inform you that there is no other available solution for this issue. As the page builder contains various elements with different classes, CSS is not a viable or permanent solution.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 06:22

    Hello Mohamed,

    We believe this issue may be related to the SSL certificate of your website, server-side, and WordPress Dashboard. We recommend that you install an SSL certificate and configure the necessary settings for the WordPress Dashboard according to SSL requirements https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/ . Additionally, please ensure that your site URL is set to HTTPS under the WordPress Dashboard Settings.

    Alternatively, you may try installing the Really Simple SSL plugin on your site and clearing the cache. You can find the plugin here: https://wordpress.org/plugins/really-simple-ssl/.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 3, 2023 at 06:15

    Hello @Yousaf,

    We have already responded to your duplicate topic here: https://www.8theme.com/topic/problem-with-hero-section-on-home-page-doesnt-show-images-2/#post-345914. Please review our reply and kindly refrain from creating multiple topics for the same issue.

    Best Regards,
    8Themes Team.

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Viewing 30 posts - 10,711 through 10,740 (of 13,141 total)
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