Hello, Inesita,

We would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. We hope you have a great day.

Best regards,
8Theme’s Team

Hello, @Vladis,

1. In order to turn off the Header Overlap for Mobile from XStore >> Header Builder >> Header Overlap & Transparent, please refer to the screenshot provided. https://postimg.cc/DSpN1mcP

2. To translate the wishlist, please go to the Dashboard, then to Loco Translate, Plugins, and edit the Xstore Core Plugin. After that, click Sync, search for the Wishlist string, and translate the string as needed. For a better reference, please see the attached images.https://postimg.cc/q6Nf83F8 , https://postimg.cc/Z0QzJw9j

In order to investigate the issue with the My Account Menu Addresses section text, we need to check it on your site. Could you please provide us with your site’s WordPress Admin URL and credentials in the private content area of this topic, so that we can investigate the issue further and provide assistance?

3. We kindly request that you translate the word “Categories” in the theme language files. Please refer to the screenshots provided for further guidance. https://postimg.cc/WDqLY0W4 , https://postimg.cc/QFTZ0pnd

4. Please translate the word “Buy Now” in the theme language files, as indicated in the screenshots provided.
https://postimg.cc/tYBh4XQK , https://postimg.cc/xqRm60CX

5. It is not possible to use CSS for the description content as it has been added using Custom HTML code with the same tags (e.g. h4, li, ul, etc.). If CSS is applied to one of them, it will affect the other as well. The best solution would be to re-add the description using the page builder.

6. In order to translate Subtotals, you must translate it into the Theme language files. Please refer to the screenshots provided. https://postimg.cc/R32DN7fn https://postimg.cc/0zYYp7Lw

You can find the text you are referring to in XStore >> Theme Settings >> Header Builder >> Mobile Header >> Cart >> “Mini-Cart Promo Message”. You can make the text bold, Translate and edit or remove it as needed. Please refer to the attached image for more information.https://postimg.cc/R3Bsz5bS

7. You need to translate the words into the language files of the Theme, WooCommerce, and Core plugin. Please refer to our theme documentation here for more information.https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

8. The link provided by you is for Discord, please share the correct link of the screenshots.

Kind Regards,
8Themes Team.

Hello, @Dionizio Find,

1. We have conducted a review of your website using GTMetrix and the results can be found here: https://gtmetrix.com/reports/dioniziofind.com.br/eppBaJIQ/. The performance is satisfactory, but there is still room for improvement. We suggest that you follow the recommendations provided by GTMetrix and delete any unused plugins, themes, pages, posts, content, and images from your website. This should help to improve the speed.

For further information on how to speed up your website, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and https://www.8theme.com/documentation/documentation/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

2. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have added the shortcode code you provided under XStore > Theme Options > Woocommerce (Shop) > Single Product builder > Custom HTML 02, and it is now functioning correctly. For your reference, please see the attached image. https://postimg.cc/svpqyMjT

Best Regards,
8Theme’s Team

Hello @Robyn,

We have noticed that the version of PHP on your site is still 8.0. We recommend that you upgrade to version 7.4 and check back the result again: https://postimg.cc/zyQncks6.

We also suggest that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing this, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated and allow us to debug your site. This will involve deactivating all third-party plugins and on-site customizations so that we can investigate the issue further.

Please note that you should take a complete backup of your site before doing this.

Best regards,
8Theme’s Team

Hello Omar Rite,

We apologize for any inconvenience this may have caused. After reviewing your site, we have determined that the issue is likely due to a cache issue on your end. We recommend that you clear your mobile browser cache and revisit your site. Additionally, we have recorded a video for your reference. Please watch it in its entirety for further assistance.
https://www.veed.io/view/dce907fd-fe36-4510-afb0-670f4478b36f?sharingWidget=true&panel=share

We kindly ask that you submit a new topic for each issue you encounter on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ . This will help us to better understand the issue and provide an appropriate response. Having multiple issues in the same topic can lead to confusion and misunderstanding for both parties. Thank you for your understanding.

Best Regards,
8Themes Team

Hello @Jubaer,

This error usually appears while updating WordPress core, plugins, or themes, resulting in your WordPress site failing to finish the update and leaving your site stuck in maintenance mode.

For more information about this error, please refer to the following articles:

https://www.hostinger.com/tutorials/fix-wordpress-briefly-unavailable-for-scheduled-maintenance?ppc_campaign=google_search_generic_hosting_all&bidkw=defaultkeyword&lo=9060966&gclid=CjwKCAiA3KefBhByEiwAi2LDHJNxP9fCe8YoG_36qZtZg5rhVaqqBu_kA9y14gqZeE3EvZe_N_Gf6xoCU7QQAvD_BwE

https://www.wpbeginner.com/wp-tutorials/how-to-fix-briefly-unavailable-for-scheduled-maintenance-error-in-wordpress/

We are pleased to inform you that your site is currently working properly, as evidenced by the following screenshot: https://postimg.cc/tYcWmJbg

Best Regards,
8Theme’s Team

Hello @Mikkyfaro,

We kindly request that you provide us with your WordPress Admin URL and credentials in the private content area of this topic.

Additionally, we would appreciate it if you could share a screenshot of the Hero section. You may use the following website to upload and share the screenshot: https://postimages.org/.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @bcbank,

We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.woocommerce-shop ul.product-categories.with-accordion li.cat-item.cat-item-15 {
    display: none !important;
}

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @manos,

Thank you for your inquiry. Unfortunately, our theme does not have a specific option to address this issue. By default, WordPress generates different sizes of images for different resolutions.

We recommend that you read the following article for a better understanding of the issue and to learn how to fix it: https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello MJJONE,

Thank you for your patience and interest in our services. If you would like to request a specific functionality, you can submit your request to our technicians via our Taskboard at https://www.8theme.com/taskboard/.

If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your understanding and look forward to hearing from you.

Best Regards,
8Themes Team

Hello, @Dionizio Find,

We kindly request that you copy and paste the provided CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Once you have done so, please clear your browser cache and check back to your site.

.etheme-a-h-image-wrapper {
    display: none !important;
}

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Asura,

We would appreciate it if you could provide us with more information about your issue, including screenshots.

Additionally, please provide your WordPress Admin URL, username, and password in the private content area of this topic, so that we can investigate further.

For your safety, we recommend that you take a full backup of your site before proceeding. You can upload screenshots to https://postimages.org/ and paste the links here.

Thank you for your cooperation.

Best regards,
8Themes Team

Hello @Naborhi,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have added the following CSS code to the XStore > Theme Options > Theme Custom CSS > Global section:

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block;height: 45px;width: 100%;position: absolute;}

For a better reference, please watch the following video: https://www.veed.io/view/59552d80-d987-448e-8846-69620c73b946?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello, @tim,

We have conducted a debugging of your site and have determined that the issue you are experiencing is due to the Child Theme Customization Code. Upon activating the Parent Theme on your site, the issue was resolved, as evidenced by the screenshot provided here: https://postimg.cc/64VwJCzj

We suggest that you contact your developer to review the Child Theme customization and make the necessary corrections.

Best Regards,
8Theme’s Team

Hello, @MJJONE,

We hope you are doing well. We kindly ask that you please read and follow the instructions provided on this topic by one of our team members: https://www.8theme.com/topic/change-single-blog-title-heading-from-h2-to-h1/. We are confident that this will help you to resolve your issue.

Best Regards,
8Theme’s Team